Why is my activation pending in the FordPass^®* App?

If you tried to activate your vehicle and received an Activation Pending status, please check the following:

1. Are you connected to Bluetooth^®** in your vehicle? If so, disconnect your device from Bluetooth and try the activation again.
2. Has it been longer than 90 seconds since you tried to activate? If not, wait at least 90 seconds for your vehicle to populate the acceptance prompt.
3. Were you able to use commands in the past?
   1. If so, did you create a second FordPass account after deleting FordPass or attempting to log in? 
   2. If yes, you may have another email address that contains your authorised vehicle. Please log out and try logging in with your other email address.
4. Are you getting a message that the vehicle has already been activated?
   1. Yes, but I am the only user - You may have another email address that contains your authorised vehicle. Please log out and try logging in with your other email address.
   2. Yes, but I am a secondary user - You will need approval from an authorised user first.  
      1. If your account says Activation Pending, your request is pending approval. 
      2. A message will be sent to all current activated users. 
      3. They will receive a message in their app of your request.
      4. Once approved, you will have command access. 

If your troubleshooting is unsuccessful, please contact a Guide for additional support. 

Additional Information 

How do I request authorisation?

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*FordPass App is compatible with select smartphone platforms and available via download. Data rates may apply.

**The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc.