Buying a car online FAQs

You may need to pay your selected Ford Dealer a reservation fee which will be displayed during check out.
Payments made on the Ford website are processed using a third-party payment service provider.

Once your order deposit has been received, we’ll send you an email confirming your order has been placed. You can then track the progress of your order through your Ford Account. We’ll also send you an email whenever there are any updates.

When you order your Mustang Mach-E, you’ll be sent a unique order number. This number is a unique randomly issued 8 digit number, it is not sequential. For your own benefit and security, this number is assigned to you and cannot be transferred.

The Ford Order Number is important, so please keep hold of it. If you call your Ford Dealer or the CRC, they will ask you for your order number to assist with your query. The order number is issued when you first place your pre-order, it is not sequential. It is a unique randomly issued 8 digit number - we plan production using your order date as much as possible.

If you want to amend your order, please contact Ford’s Online Sales Support through live chat, at 0203 5644444 – option 3, or email esalesuk@ford.com.

We suggest you keep any changes to a minimum, as these could delay your delivery time.

There is no limit on the number of vehicles you can buy per household.

If you want to order more than two vehicles for your business, you’ll need to contact a participating Ford Dealer.

Yes, you can. All Ford vehicles will be sold by participating Ford Dealers. You’ll choose your preferred Ford Dealer when you place your order.

If you change your mind and want to buy from a different Ford Dealer, please call your dealer or the Customer Relations Centre to discuss next steps. You may need to cancel your order through your Ford Account.

Then you can order your chosen vehicle again, paying a new deposit to your new Ford Dealer, if applicable.

Your initial deposit will be refunded within seven days. Please bear in mind that your new vehicle may be built later than the original vehicle.

Mustang Mach-E must be ordered online. But if you prefer to go in store, a participating Ford Dealer will be happy to talk you through the process. Other passenger vehicles can be ordered online (if available) or in store with a Ford Dealer.

We'd be sad to see you go, so if you're having issues or want to make any changes, get in touch and let us know. We'll do all we can to help.

You can contact Ford’s Online Sales Support through live chat, at 0203 5644444 – option 3, or email esalesuk@ford.com.

If you do want to cancel your order, just log into your Ford Account, click the cancellation button and follow the on-screen instructions. Your deposit will be refunded within seven days via your original payment method.

In some instances, you may be required to contact your Ford Dealer who will arrange the cancellation for you. For example, if you have a finance or lease application on your order, you will be unable to cancel your order online.

If your order is over six months old and your payment card has expired, we will refund your deposit manually and this will take up to ten working days. This will be arranged by the CRC.

Yes it is.

If you change your mind and want to cancel your order, simply log into your Ford Account, click the cancellation button and follow the on-screen instructions. Your reservation fee will be refunded via your original payment method within seven days.

Whenever there’s an update to your order, we’ll send you an email to let you know. For instance you’ll be notified when your vehicle is being built or when it’s ready for collection or delivery.

You can also log into your Ford Account at any time to track the progress of your vehicle.

Please inform your Ford Dealer about any issues straight away. 

We’ll aim to rectify any problems and find a solution as soon as practically possible.

No, your selected Ford Dealer will take care of registration for you.

There may be exceptions to this if you’re buying your vehicle from a country that is not your country of residence.

You can call Ford Customer Services on 0203 5644444 – option 3, or email esalesuk@ford.com.

Your final purchase will be from the Ford Dealer. The customer contract therefore covers the terms and conditions between you as the customer and the Ford Dealer from whom you are purchasing.

This is a legal document and as such this will need a signature. For your convenience online ordering includes an online signature.

Yes. If you would feel more comfortable with this approach please select the option to 'sign at dealer'.

You will need to speak to your Ford Dealer.

Adding to your order post checkout will need to be discussed with your Ford Dealer.

Your order information will be shared with your selected Ford Dealer.

Please see our privacy policy for more information.

You will be directed back to the configurator where you can reselect your vehicle. 

The Ford CRC will be in touch with you - please contact them if you wish.

You can select to buy from any participating Ford Dealer on the Ford website. If your preferred dealer is not available, they will not be taking part in online sales.

Head to the online showroom to see all the vehicles we currently have in stock across our dealer network.

This will appear under the ‘extras’ field when you click on a vehicle in the online showroom.

If we don't have any vehicles matching your preferences, you can adjust the online showroom's search filters to find similar models.

Lead times shown on the website are an estimate of how long it will take to receive a vehicle from its current stage of production.

Make sure that you select the right lead time for your cirsumstances. For example, if you are waiting for your current lease to expire, you might order a vehicle with a longer lead time than someone who needs one immediately.

Lead times are based on the most recent known location of vehicles and are updated daily. If you buy a vehicle online you'll get regular updates about the status of your vehicle.

You can add available accessories in the checkout. You will find these under the 'extras' heading. If you cannot find an accessory you are looking for online, please contact your Ford Dealer who may offer alternatives to the products available online.

Once you have completed checkout, you will not be able to buy accessories in a separate transaction. Please buy through your dealership instead.

One-off purchases of accessories can be done at your Ford Dealer, not online.

Please contact your Ford Dealer.

All accessories related to ensuring that you can charge an electric vehicle.

You will be contacted by our approved installation partner who will be able to give you an accurate price for wallbox installation.

This will be agreed with our installation partner once you have agreed the price for supply and installation.

Get the most out of your vehicle by connecting to the Ford app or your Ford Account to unlock powerful features. Create a driver profile, pre-set your vehicle's settings and customise your drive experience before it even arrives.

The Ford app and Ford Account give you access to features such as:

• Charging management for electric vehicles.
• Climate conditioning.
• Ambient lighting and sound control.
• Vehicle handling.

Much like setting an alarm, pre-conditioning prepares your vehicle for the day ahead. With your vehicle plugged-in, you can enter planned commute times and preferred cabin temperatures and 'wake' your vehicle each day. These simple actions help preserve battery range and make sure your vehicle is charged and ready to go when you are. 

Once you apply your profile in the vehicle, access to Remote Vehicle Setup will be limited and you will need to manage your settings directly in-vehicle or in the Ford app. 

Your profile is automatically saved as you enter your information. If you return to the Remote Vehicle Setup app to make any changes to those settings (before applying your profile), you will need to save and send before exiting the app.

TIn order for your settings to be applied in your vehicle you must complete the following steps:

Click 'Send to Vehicle' from the Remote Vehicle Setup summary page

Start your ignition

Park in an area with a strong network connection

Allow a few minutes for your personalised welcome screen to appear

Press 'Continue' from the welcome screen

Follow the prompts to apply your settings or make changes

Do not operate the vehicle or move from the screen until your profile is fully applied. This may take up to 2 minutes. If you are still having issues, please contact your dealer for assistance.

The following settings will be accessible from the main menu in your vehicle.

Profile Photo: press your profile photo at the top of your SYNC screen.

Saved Places: press Navigation, then the search bar.

Departure Times: press your profile photo at the top of your SYNC screen. Scroll down until you see Departure and Comfort.

Drive Experiences: press your profile photo at the top of your SYNC screen. Then, select Controls. Scroll down until you see Drive Experiences.

Radio Presets: press Radio. Select Stations.

Schedule Software Updates: press your profile photo at the top of your SYNC screen. Then, select Controls. Scroll down until you see Software Updates.

We only use the information we collect to deliver a more personalised driving and charging experience. For example, your vehicle location is used to find nearby charging stations and provide navigation services. Please see our Ford app Privacy Policy and Ford Connected Vehicle Privacy Policy for more information.

Our vehicles are connected vehicles designed to enhance your driving and charging experiences with time-saving features such as remote start/stop, lock/unlock and even pre-conditioning of the vehicle. If you don't connect to the Ford app or your Ford Account you won't have access to any connected features and won't be using your vehicle to its full potential.

You can buy the Mustang Mach-E and Explorer online. Other vehicles will launch in 2022.

Yes. Please contact your local Ford Dealer.

Head over to our Hybrid & Electric Vehicles page for all the information you need.

The Ford RRP is displayed when you select your vehicle on the website. Choose your preferred Ford Dealer to see their specific price.

Yes, you can order a vehicle online for your business. It's as easy as selecting the business setting during the check out process.

If you want to order more than 2 vehicles for your business, you’ll need to contact a participating Ford Dealer.

This is the recommended ‘On the Road’ price. It includes a retail customer saving where applicable, first year road fund licence, DVLA First Registration Fee, cost of number plates (estimated) and VAT (at 20%). Once you have selected your dealer this may be adjusted to reflect the Dealer On the Road Promotional Price.

Online trade-in valuations are instant.

[OR]

Your chosen dealer will contact you within 48 hours to arrange an appointment to view your vehicle and provide a trade-in valuation.

You can choose to accept or reject the offer shown and discuss your trade-in directly with your chosen dealer. Or, of course, you can sell your car privately.

The future valuation is intended to provide a valuation for when your new car will be ready to collect.

You can arrange your own finance offline or the following finance plans are available online:

• Private individuals may apply for a Ford Options finance agreement from Ford Credit.
• Business customers may apply for a Ford Contract Hire agreement from Ford Lease.

In some instances Ford Credit or Ford Lease may require further information from you to support your finance application.  If this is the case we will notify you via email.

If your online finance application is unsuccessful then we will notify you of this decision and your next steps via email.

Yes. Private individuals may apply for Ford Options from Ford Credit and business customers may apply for Ford Contract Hire from Ford Lease.

You should receive a decision within 48 hours and will be notified via email.

If it has been more than 48 hours and you have checked you spam, please contact your dealer.

Select the Alternative Payment Method. Your dealer can verify the availability of your financing method offline and the status of your online order will be updated accordingly.

Any finance, lease or payment method that is not available online.

We are unable to finance accessories online. You may still add accessories to your vehicle but you will have to pay for these separately. 

If you haven't signed your Finance Agreement then you will need to speak to your Ford Dealer.  

Ford Credit customers may cancel their finance application but they cannot cancel their finance agreement.

You will need to speak to your Ford Dealer.

Amending your order post finance application will need to be discussed with your Ford Dealer.

Yes. A few weeks before delivery you will be notified via your Ford Account that the contract is ready for you to sign online.

You will likely pay the balance via a bank transfer. Your dealer will provide their account details.

If you are buying online then your first monthly payment will be 30 days from the date you signed your agreement. You can log into your Ford Account and see when your first payment is due.

You can arrange your own finance offline or the following finance plans are available online:

• Private individuals may apply for a Ford Options finance agreement from Ford Credit.
• Business customers may apply for a Ford Contract Hire agreement from Ford Lease.
• Please note: Leasing is currently only available for the Mustang Mach-E.

If your preferred dealer does not support online lease applications then you may discuss an offline finance solution with them or select an alternative dealer who is able to support online lease applications.

Any finance, lease or payment method that is not available online.

Upon selection of online Ford Lease you can find selected charging products in the checkout.

Depending on your trading style, you may have the right to cancel your hire agreement within 14 calendar days, starting from the day after you signed the agreement electronically. If you do cancel your agreement then any monies you’ve paid to us will be refunded. If you have any questions regarding this, feel free to contact us on [ENTER FORD LEASE NUMBER].

Depending on your trading style, you may have the right to cancel your hire agreement within 14 calendar days, starting from the day after you signed the agreement electronically. There is no ability to change your vehicle at this stage.

The advance payment is payable when you are invited back to the website to e-sign your agreement. You can make this payment by credit or debit card.

The First Regular Payment will be due during the calendar month following delivery of the vehicle on the next occurrence of your payment date as selected on your direct debit form.

If you have any questions regarding your lease, feel free to contact us on [ENTER FORD LEASE NUMBER] or email us on [ENTER FORD LEASE EMAIL SUPPORT].

Your delivery time will depend on when you order and what lead time you select when you place your order. An estimated delivery date will be provided on the Customer Order Form when you place the order. Updates will be provided to you throughout the process either by email, on the Ford Account or by your dealer. 

If you cancel your order and place a new one, then yes, your replacement vehicle may be built after your original vehicle was due to be built.

This means you’ll probably receive your vehicle later than originally anticipated.

Once available, you can collect your vehicle from your selected Ford Dealer. Some dealers may also offer home delivery at an extra cost.

If you buy from a Ford Dealer outside your country of residence, you may not have the option for home delivery.

When your vehicle is ready, we’ll send you an email to arrange a suitable date for delivery or collection. At this point, your Ford Dealer will also let you know what documents you need to provide at collection/delivery.

You can view and edit your delivery choice in your Ford Account. (Participating dealers only). 

This is not possible online. If changes are required, please speak to your Ford Dealer.

This is not possible online. If changes are required, please speak to your Ford Dealer.

Delivery is at the discretion of your dealer. Please contact your Ford Dealer for full details.

Please contact your Ford Dealer.

Please contact your dealer if there are any issues with your delivery.

Yes. This will happen at collection/delivery.

Please contact your Ford Dealer.

Please contact your Ford Dealer.