CONTACT US

WE'RE HERE TO HELP

You'll find answers to most of your questions at Ask Ford. For anything else, don’t hesitate to get in touch using the contact options below.

PHONE

020 3564 4444

OPTION 1. - Ford Roadside Assistance 
OPTION 2. - Ford Accident Management
OPTION 3. - Ford Mach-E Online Sales Enquiries
OPTION 4. - Ford Customer Relationship Centre
OPTION 5. - Ford Credit, Ford Lease and Ford Insure
OPTION 6. - Ford Mach-E Vehicle Support

EMAIL

CARS

For any general enquiries or for aftersales concerns on your Ford car, please e-mail the UK Customer Relationship Centre - UKCRC1@ford.com

COMMERCIAL VEHICLES (CVS)

For any general enquiries or for aftersales concerns on your Ford CV, please e-mail the UK CV Service Centre - UKCVSC1@ford.com

Note: If your vehicle is a Fiesta Van, Ranger, Tourneo Connect or Tourneo Custom, the CV team have the appropriate expertise to assist you.

FORD ONLINE SHOP

For enquiries about purchases of accessories and service plans from the Ford Online Shop, please e-mail info@ford-store.co.uk

MAIL FOR RETAIL CUSTOMERS

CUSTOMER RELATIONSHIP CENTRE

Cars
For any general enquiries or for aftersales concerns on your Ford car, please write to:
Ford Customer Relationship Centre
Royal Oak Way South
Daventry
Northamptonshire
NN11 8NT

Commercial Vehicles (CVs)
For any general enquiries or for aftersales concerns on your Ford CV, please write to:
CV Service Centre
Ford Motor Company Ltd
Dunton Campus - 15/1B – B04
Arterial Road
Laindon
Essex
SS15 6EE

Note: If your vehicle is a Fiesta Van, Ranger, Tourneo Connect or Tourneo Custom, the CV team have the appropriate expertise to assist you.

FOR INFORMATION ON FORD INSURE

Website: www.fordinsure.co.uk

Telephone: 0333 264 9976

Address:

Ford Insure
Ty Admiral
David Street
Cardiff
CF10 2AA

FCE Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.  Financial Services Register number 204469.  FCE Bank plc acts as an insurance introducer in relation to Ford Insure.  In relation to this same product, Ford Motor Company Limited is an appointed representative of FCE Bank plc (registered in England with company number 0772784) Registered office: Arterial Road, Laindon, Essex, SS15 6EE.

Ford Insure contracts are arranged, administered and provided by EUI. EUI is a subsidiary of Admiral Group plc.

Admiral Group plc is registered in England and Wales at Tŷ Admiral, David Street, Cardiff. CF10 2EH (Reg No: 03849958. EUI Limited (Reg No: 02686904) is a subsidiary of Admiral Group plc and is authorised and regulated by the Financial Conduct Authority (Firm reference number: 309378). These details can be confirmed by visiting the Financial Services Register, www.fca.org.uk/register. EUI Limited acts for, and on behalf of, other regulated insurance companies. Further details may be provided on request. 

INS2020/052

FORD MONEY

For information on our savings products and ISAs

Website: www.fordmoney.co.uk

Telephone: 0345 266 1231

Freepost address:

RTUB-AAXH-UHKE
Ford Money 
PO Box 871 
Wallsend
NE28 5BT

Ford Money is a trading style of FCE Bank plc. which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Firm Reference Number 204469.

Registered in England and Wales under registration number 772784.

FORD PROTECT

For enquires about extended warranties and servicing and maintenance plans, contact Ford Protect on 0870 241 6726

FORD BREAKDOWN ASSISTANCE

Phone from within the UK: 020 3564 4444

Phone from outside the UK: 0800 88 77 66 11 or +33 426 298 781

FORD MOTABILITY

Ford Motability
PO Box 7597
Daventry
NN11 1DL

Email: mobility@ford.com

Telephone: 0345 60 400 19

MILITARY & TAX-FREE SALES

Ford Motor Company Room 01V-C12-C
Arterial Road
Laindon
Essex
SS15 6EE

Phone: +44 1277 252 888

Monday – Friday: 8am – 4:30pm

E-mail: taxfree@ford.com

 

MAIL - OTHER CONTACTS

TRAINING

Henry Ford Academy
Royal Oak Way
Daventry
Northants
NN11 8NT

T: 01327 305232

E: hfacad@ford.com

FORD BRITAIN TRUST

The Ford Britain Trust handles charitable requests received by the Company.  It accepts and considers applications for grants towards capital projects or items of equipment from organisations and projects located in the vicinity of Ford Motor Company Limited locations in the UK.

Ford Britain Trust
15-02B D20-B
Ford Dunton Technical Centre
Laindon
Basildon
Essex
SS15 6EE

Email: fbtrust@ford.com

DEALER AGREEMENTS APPLICATIONS

Manager Franchising & Business Management
Ford Motor Company Limited
Room Number: 00V – K01
Arterial Road,
Laindon,
Essex
SS15 6EE

FORD COMPONENT SALES

Ford Component Sales
Room 2B-E20
Ford Motor Company Limited
Arterial Road
Laindon
Essex
SS15 6EE

SOCIAL

Facebook@FordUK

Twitter@FordUK

Monday - Friday
8.30am - 9.00pm

Saturday
9.00am - 7.00pm

FORD CREDIT ACCOUNT MANAGER

To access your Ford Credit Account please Sign-In or Register here

When registered for Account Manager, you can:

Obtain a Settlement Quote

Make a Payment

Update Address/Phone Number and Marketing Permissions

Change Payment Date/Bank Details

E-MAIL US

Please e-mail us via secure email by clicking here.  You will receive a response by the end of the following business day.  Our opening hours are 9.00am - 5.15pm weekdays.

^Please note that the transmission of information via the Internet (including e-mail) is not completely secure.  Although we do our best to protect your personal data,  any transmission is at your own risk.  Once we have received your information, we will use strict procedures and security facilities to ensure against unauthorised access. 

BY POST

Ford Credit
Manchester Business Centre
Number One
1 Tony Wilson Place
Manchester
M15 4FN

NEED TO MAKE A COMPLAINT?

Our goal is to provide excellent service but recognise occasionally things go wrong and you may need to contact us.  Find out how here

TELEPHONE US

Telephone Number: 0345 712 5490Tooltip.  Opening hours Monday to Friday 9.00am to 5.15pm and Saturdays 9.00am - 1.00pm.

BY TELEPHONE

Ford Lease Customer Service

0344 600 1405Tooltip

EMAIL US

Please send any queries to the Ford Lease Customer Service team using the e-mail address queries@fordlease.co.uk and one of the team will respond to you.

BY POST

ALD Automotive Limited T/A Ford Lease
Oakwood Drive
Emersons Green
Bristol
BS16 7LB

MAIL

Ford Business Centre
Lower Annex South
V Building
Arterial Road
Laindon
Essex
SS15 6EE

MAIL FOR FLEET CUSTOMERS

FORD FLEET

Ford Motor Company Limited
Ford Business Centre
Lower Annex South
V Building
Arterial Road
Laindon
Essex
SS15 6EE

Phone: 0345 723 23 23

Mon – Fri: 08.00 – 18.00

Email: flinform@ford.com

FINANCE FOR BUSINESS

For queries relating to Ford Lease:

Ford Lease 
ALD Automotive Limited 
Oakwood Drive 
Emersons Green 
Bristol 
BS16 7LB 

Customer Services: 0344 600 1405

Email: info@fordlease.co.uk

FLEET SERVICE CENTRE - 100+ VEHICLE FLEETS ONLY

Fleet Service Centre - Room GB-15-1B--B07-A 
Ford Motor Company

Dunton Technical Centre
Arterial Road
Laindon
Essex
SS15 6EE

Phone: 01277 251250

Email: fleetalk@ford.com

 

MAIL

Ford Motor Company
Customer Relationship Center
Royal Oak Way South
Daventry
Northamptonshire
NN11 8NT

The Motor Ombudsman

THE MOTOR OMBUDSMAN

Ford UK is a member of the Motor Ombudsman accreditation scheme and subscribes to the CTSI-approved New Car Code of Practice. 

The Motor Ombudsman will offer free impartial information and if appropriate, an alternative dispute resolution process in the event that you are not satisfied with the outcome of a concern. For more details please visit their website at www.TheMotorOmbudsman.org or call their Information Line on 0345 241 3008 (option 1). Calls to 03 numbers cost the same as calls to 01 and 02 prefixed numbers and are included as part of any inclusive minutes or discount package. These rules apply to calls from any type of line including mobile, fixed line or payphone.