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FORD INSURE FAQS

  1. How do I get a quote?
  2. What is Ford Insure 3 Day Driveaway cover?
  3. I have a query about my Ford Insure policy. How can I contact you?
  4. Is my car covered in Europe?
  5. How do I make a claim?
  6. Do you provide a replacement vehicle?
  7. How quickly can you repair my vehicle?
  8. Will genuine Ford parts be used in any repairs?
  9. Is my satellite navigation equipment covered?
  10. What happens if I have an accident late at night?
  11. How do I make a complaint about my Ford Insure policy?

How do I get a quote?

Simply click here to receive a quote. If you have already requested an online quote in the last 30 days you can retrieve it using the unique number that was provided to you. Alternatively, call our UK Customer Service Team today on 0333 234 9976 for a quote. Our lines are open 8:30am to 7:30pm Monday to Friday, 9:00am to 4:00pm Saturday and 10:00am to 4:00pm Sunday or Bank Holiday. Calls to 0333 numbers are charged at the same rate as a standard 01 or 02 geographic number, even when calling from a mobile. Calls may be monitored or recorded.

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What is Ford Insure 3 Day Driveaway cover?

When you buy a new or pre-owned Ford vehicle from a participating Ford Dealer you may be entitled to 3 Day Driveaway cover (subject to eligibility), which means you don’t have to worry about setting up new insurance or changing your existing insurance policy straight away. To apply please speak to your participating Ford Dealer, who will provide you with further information.

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I have a query about my Ford Insure policy. How can I contact you?

Simply call our UK Customer Service Team on 0333 234 9976 who will be happy to answer any queries regarding your policy. Our lines are open 8:30am to 7:30pm Monday to Friday, 9:00am to 4:00pm Saturday and 10:00am to 4:00pm Sunday or Bank Holiday. Calls to 0333 numbers are charged at the same rate as a standard 01 or 02 geographic number, even when calling from a mobile. Calls may be monitored or recorded.

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Is my car covered in Europe?

The policy provides the minimum cover you need by law to drive within Europe. It will also provide you with up to 90 days European cover as standard with your annual Ford Insure policy.Tooltip

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How do I make a claim?

If you need to make a claim please call 0333 777 7324.

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Do you provide a replacement vehicle?

No matter who is to blame for the accident that keeps your car off the road, if your car can be repaired by a Ford Accident Repair Centre or an approved repairer, they will provide you with the use of a Class A courtesy car while your vehicle is being repaired for an insured event.

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How quickly can you repair my vehicle?

This will vary depending on your personal situation and the extent of the damage to your vehicle.

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Will genuine Ford parts be used in any repairs?

Yes, if your Ford vehicle is involved in an accident, your car can be repaired by a Ford-trained technician in a Ford Accident Repair Centre or an approved repairer using genuine parts. All repairs are guaranteed for as long as you own the vehicle.

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Is my satellite navigation equipment covered?

Your car’s audio/visual or electronic equipment is covered, as long as it is permanently fitted to your car. Any equipment fitted by the manufacturer will be covered in full. The most we will pay for aftermarket equipment is 15% of the value of the car up to a maximum of £1250

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What happens if I have an accident late at night?

Our claims helpline is available 24 hours a day, 7 days a week to help you.

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How do I make a complaint about my Ford Insure policy?

Our customer complaints procedure

At Ford Insure, we are committed to providing the best possible service. However, we understand there may be times when we do not meet your expectations. We want you to let us know straight away if you are unhappy. We will always do our best to resolve any complaint fairly.

We understand that making a complaint can be stressful in itself. That’s why we want you to be able to complain in any way you choose.

Complaint about your policy

Complaint Manager, Ford Insure, Tŷ Admiral, David Street, Cardiff CF10 2AA.

Tel: 0333 777 7327

Email: customerassurance@fordinsure.co.uk

Fax: 0330 333 5886

Complaint about your claim

Claims Quality Manager, Ford Insure Claims Department, Tŷ Admiral, David Street, Cardiff CF10 2AA.

Tel: 0333 777 7327

Email: claimsquality@fordinsure.co.uk

Fax: 0333 222 5770

Whichever method you choose, a member of staff fully trained in complaint handling will deal with your complaint.

Calls to 0333 numbers are charged at the same rate as a standard 01 or 02 geographic number even when calling from a mobile.  Calls may be monitored or recorded.

How to escalate your complaint

If we have given you our final response and you are still unhappy, or more than 8 weeks have passed since we received your original complaint, you may refer your complaint to the Financial Ombudsman Service (FOS). Their details are as follows:

The Financial Ombudsman Service

Exchange Tower

London

E14 9SR

www.financial-ombudsman.org.uk

Tel: 0800 023 4567

Or: 0300 123 9123

Email: complaint.info@financial-ombudsman.org.uk

For more information about how we handle complaints, please call us and ask for a copy of ‘Our Guide to Handling your Complaint’.

FCE Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.  Financial Services Register number 204469.  FCE Bank plc acts as an insurance introducer in relation to Ford Insure.  In relation to this same product, Ford Motor Company Limited is an appointed representative of FCE Bank plc (registered in England with company number 0772784) Registered office: Arterial Road, Laindon, Essex, SS15 6EE.

Ford Insure contracts are arranged, administered and provided by EUI. EUI is a subsidiary of Admiral Group plc.

Admiral Group plc is registered in England and Wales at Tŷ Admiral, David Street, Cardiff. CF10 2EH (Reg No: 03849958. EUI Limited (Reg No: 02686904) is a subsidiary of Admiral Group plc and is authorised and regulated by the Financial Conduct Authority (Firm reference number: 309378). These details can be confirmed by visiting the Financial Services Register, www.fca.org.uk/register. EUI Limited acts for, and on behalf of, other regulated insurance companies. Further details may be provided on request. 

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