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Home > Useful Information > COVID-19 Coronavirus Advice
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How can we Help you?

We're here if you're concerned about anything. Get in touch using the buttons below, or read on to see how we can help you manage your vehicle in these strange times.

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Protection Shield

Uncertain times need flexible solutions – that’s why we offer you the new protection shields tailor-made for Ford Commercial Vehicles and designed to help our customers continuing to operate and meet social distancing requirements. 

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Finance support

If you are a Ford Credit customer and are worried about making your next payment, please don't worry. Our Account Services team are here to help you if you have been impacted by COVID-19.  You can also find advice on the FCA website on how to deal with financial difficulties caused by COVID-19.  Alternatively the Money Advice Service  has launched a Money Navigator Tool specifically designed to give you instant help based on your circumstances.  

Ford Care Code

Whether you need to get your Ford in for a service, or you’re looking for a new vehicle, we’re here to help.  We introduced the Ford Care Code – a range of measures to help keep you safe whilst visiting our Dealer network. 

Ford Care Code
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Ford Service

Your safety is our top priority. That’s why we offer a number of contactless, digital, and secure servicing options across our dealer network, to get the most out of your servicing and maintenance needs. From booking your service online to Collection & Delivery, we’ll even come to you with Ford Mobile Service – we’re here for you.

Find out more Book now

Need Help? Contact an Advisor

You can call us now on 020 3564 4444 (more details on Contact Us). Alternatively speak to a Live Chat agent now by clicking Chat Now.

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Contact a Ford Dealer

Our dealers are currently open and ready to help.

If you have any service or maintenance needs, you can book the quick and easy way in 5 simple steps with our Online Service Booking tool. This can be booked using your Ford Account or the FordPass app, as well as accessing a wide range of online services, including your owner’s manual.

Ford Credit is here to help

Like many businesses, we are now working differently to keep our employees, customers and other stakeholders safe and help limit the spread of the virus in the communities where we live and work. Whilst we will continue to do everything we can to keep our call centre services up and running with limited disruption during these challenging times, we would like to remind you of our Account Manager tool. Account Manager enables you to do most things yourself from your mobile phone through FordPass or online through a web browser, including:

  • Reviewing your account
  • Requesting a settlement figure on your finance
  • Making a payment
  • Updating your personal details 
  • Amending your payment due date
  • Changing your direct debit details
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Ford dealer getting customer

Supporting businesses

Need help with your fleet and getting your business moving? We have a number of ways to help get you up and running as safely and efficiently as possible.

Learn more

Not driven your Ford in a while?

Staying at home means you may not be using your Ford as much as usual. Our handy Tips & Tricks explain how to carry out basic but important checks when storing your Ford for longer periods of time, including preserving battery life, checking and topping up essential fluid levels, and checking tyre pressures. For more vehicle self-maintenance, be sure to check out our How To videos.

How To videos

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Ford staff information

Ford of Britain’s COVID-19 commitment, and information for Ford employees and contractors returning to work, are to be found here. These protocols apply to staff working at Ford locations only. Individual Ford dealerships are responsible for their own Return to Work Policy, based on the recommended and agreed Ford Care Code.

Ford of Britain COVID-19 Commitment (PDF 119KB)

COVID-19 Return to Workplace Guide (PDF 106KB)