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Ford is here to help during the COVID-19 coronavirus outbreak

We understand the uncertain times currently faced by our population with the COVID-19 coronavirus outbreak and want to ensure your Ford is the least of your worries. We are here to help with some important support solutions available to new and existing customers. Some service workshops remain open to support in emergencies, key workers and vital services. We’re closely monitoring the situation and will advise you as soon as anything changes.

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Finance support

If you are a Ford Credit customer and are worried about making your next payment, please don't worry.  We have temporarily implemented a variety of options for our customers who may be experiencing financial difficulty due to the impact of COVID-19.  These include concessions such as  monthly payment deferrals of up to 3 months, affordable repayment options and extra time for customers nearing the end of their agreement.  Find out how to contact us here.

Coronavirus advice

If you’re concerned about recent developments of the Covid-19 situation, you can check the latest UK government advice on how to take care of yourself and your loved ones during this unsettling time.

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Need Help? Contact an Advisor

You can call us now on 020 3564 4444 (more details on Contact Us). Alternatively speak to a Live Chat agent now by clicking Chat Now.

Contact a Ford Dealer

We’ve temporarily closed our dealership showrooms.

Some workshops remain open as normal.

Our top priority is to keep our employees and customers safe, by helping to limit the spread of the virus where we live and work. In-line with government guidance, we have closed the showrooms in our dealerships, however some service workshops remain open to support in emergencies, key workers and our desire to help keep essential businesses and their employees mobile. Find out the availability of our dealership network below, or contact your local Dealer for more information. We’re closely monitoring the situation and will advise you as soon as anything changes.

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Mobile Service

You’re there for us, we’re here for you.

We’re committed to keeping key workers and essential businesses mobile, so if your vehicle requires maintenance, we’ll come to you. With over 100 Ford Mobile Service vans operating from Dealer locations nationwide, you can be sure we can reach you on the front line.

The dealership may have to complete a short assessment to ensure your home or business location is suitable for vehicle services to be completed on-site.

Find a Dealer Find Out More

Online Services

Despite everything, we’d like to reassure you there has been no disruption in our ability to process online orders for aftersales vehicle parts and accessories. You can use your Ford Account or the FordPass app to access your owner’s manual, book maintenance as well as a wide range of online services.

Check on your Ford whilst you’re not driving it

Staying at home means you may not be using your Ford as much as usual. It’s important to regularly carry out basic checks to make sure everything is working as it should, even when you’re not driving. Our quick and handy vehicle maintenance How To videos are there to help you take care of your Ford, from checking and topping up your essential fluids, to checking and changing your lights and tyres.

Find Out More

Ford Credit is here to help

Like many businesses, we are now working differently to keep our employees, customers and other stakeholders safe and help limit the spread of the virus in the communities where we live and work. Whilst we will continue to do everything we can to keep our call centre services up and running with limited disruption during these challenging times, we would like to remind you of our Account Manager tool. Account Manager enables you to do most things yourself from your mobile phone through FordPass or online through a web browser, including:

  • Reviewing your account
  • Requesting a settlement figure on your finance
  • Making a payment
  • Updating your personal details 
  • Amending your payment due date
  • Changing your direct debit details
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Fraud alert – phishing attacks

Criminals are disguising themselves as the Centers for Disease Control and Prevention, the World Health Organization and other similar organisations to steal money or sensitive information. They claim to be able to provide the recipient with a list of coronavirus infected people in their area. In order to access this information, individuals need to click on a link, which leads to a malicious website, or are asked to make a payment in bitcoin. 

Do not to click on links or attachments in suspicious emails (as they could download viruses onto your computer or device), and never respond to unsolicited messages and calls that ask for personal or financial details

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