Home > Useful Information > COVID-19 Coronavirus Advice
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How can we Help you?

We're here if you're concerned about anything. Get in touch using the buttons below, or read on to see how we can help you manage your vehicle in these strange times.

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Vehicle health during Covid-19

Vehicle health is still vital during these difficult times.  It is therefore important for owners to maintain service intervals as per servicing interval guidelines.  However, Ford recognises the current unprecedented circumstances and offers those customers whose service is due, the following guidelines and support from our Ford Customer Relationship Centre and Ford Authorised Repairers:

If I miss my service interval is my warranty invalid?

If you miss your service interval, and do not advise the Ford Authorised Repairer or Ford Customer Relationship Centre, your warranty may be invalidated. However, if the service interval mileage limits have not been exceeded, but there is a delay in service timing due to the disruption of Covid-19, the delay will not invalidate your warranty.  Please contact your Ford Authorised Dealership to book a service at the earliest reasonable point. 

The vehicle has developed an issue, but the Warranty will expire before it can be investigated at a Dealer

Please report the issue to your Ford Authorised Repairer while the vehicle is under warranty. The investigation and repair can be completed within a reasonable time after lockdown under your existing warranty policy.  If your Ford Authorised Repairer is closed, please log the issue with the Ford Customer Relationship Centre within the warranty period, stating the issue and vehicles details.

Protection Shield

Uncertain times need flexible solutions – that’s why we offer you the new protection shields tailor-made for Ford Commercial Vehicles and designed to help our customers continuing to operate and meet social distancing requirements. Further we will be offering drivers and passengers additional peace of mind while they work and travel.

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Finance support

If you are a Ford Credit customer and are worried about making your next payment, please don't worry.  We have temporarily implemented a variety of options for our customers who may be experiencing financial difficulty due to the impact of COVID-19.  These include concessions such as  monthly payment deferrals of up to 3 months, affordable repayment options and extra time for customers nearing the end of their agreement.  Find out how to contact us here.

Ford Care Code

Whether you need to get your Ford in for a service, or you’re looking for a new vehicle, we’re here to get you back on the road as safely as possible. So, we’ve introduced the Ford Care Code – a comprehensive range of measures that includes social distancing in dealerships, unaccompanied test drives, touch-free servicing, and more.

Ford Care Code
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A new way of Ford Service

Ensuring our customers feel safe is a top priority for us. That’s why we offer a number of contactless, digital, and secure servicing options. From making the appointment online, to picking up your vehicle, supplying you with a courtesy car, and returning your own disinfected vehicle – we’re here to get you moving again safely.

Find out more Book now

Need Help? Contact an Advisor

You can call us now on 020 3564 4444 (more details on Contact Us). Alternatively speak to a Live Chat agent now by clicking Chat Now.

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Contact a Ford Dealer

Our dealers are currently open and ready to help.

If you have any service or maintenance needs, you can book the quick and easy way in 5 simple steps with our Online Service Booking tool. This can be booked using your Ford Account or the FordPass app, as well as accessing a wide range of online services, including your owner’s manual.

Ford Credit is here to help

Like many businesses, we are now working differently to keep our employees, customers and other stakeholders safe and help limit the spread of the virus in the communities where we live and work. Whilst we will continue to do everything we can to keep our call centre services up and running with limited disruption during these challenging times, we would like to remind you of our Account Manager tool. Account Manager enables you to do most things yourself from your mobile phone through FordPass or online through a web browser, including:

  • Reviewing your account
  • Requesting a settlement figure on your finance
  • Making a payment
  • Updating your personal details 
  • Amending your payment due date
  • Changing your direct debit details
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Supporting businesses

Let’s help relaunch your fleet and get your business moving again. We have a number of ways to help get you up and running as safely and efficiently as possible.

Learn more

Here to help

We’re helping to get things moving again, any way we can. We’ve been matching employee donations to charities, offering touch-free vehicle servicing for essential workers, even using our facilities to produce Personal Protective Equipment, and to build ventilators for health services. Click below to see how we’re helping communities around the world.

Find out more

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Not driven your Ford in a while?

Staying at home means you may not be using your Ford as much as usual. Our handy Tips & Tricks explain how to carry out basic but important checks when storing your Ford for longer periods of time, including preserving battery life, checking and topping up essential fluid levels, and checking tyre pressures. For more vehicle self-maintenance, be sure to check out our How To videos.

Find out more How To videos

Ford staff information

Ford of Britain’s COVID-19 commitment, and information for Ford employees and contractors returning to work, are to be found here. These protocols apply to staff working at Ford locations only. Individual Ford dealerships are responsible for their own Return to Work Policy, based on the recommended and agreed Ford Care Code.

Ford of Britain COVID-19 Commitment (PDF 119KB)

COVID-19 Return to Workplace Guide (PDF 106KB)

Ford Pass App

A smarter way to move is here.

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