Vehicle health during Covid-19
Vehicle health is still vital during these difficult times. It is therefore important for owners to maintain service intervals as per servicing interval guidelines. However, Ford recognises the current unprecedented circumstances and offers those customers whose service is due, the following guidelines and support from our Ford Customer Relationship Centre and Ford Authorised Repairers:
If I miss my service interval is my warranty invalid?
If you miss your service interval, and do not advise the Ford Authorised Repairer or Ford Customer Relationship Centre, your warranty may be invalidated. However, if the service interval mileage limits have not been exceeded, but there is a delay in service timing due to the disruption of Covid-19, the delay will not invalidate your warranty. Please contact your Ford Authorised Dealership to book a service at the earliest reasonable point.
The vehicle has developed an issue, but the Warranty will expire before it can be investigated at a Dealer
Please report the issue to your Ford Authorised Repairer while the vehicle is under warranty. The investigation and repair can be completed within a reasonable time after lockdown under your existing warranty policy. If your Ford Authorised Repairer is closed, please log the issue with the Ford Customer Relationship Centre within the warranty period, stating the issue and vehicles details.