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FORD Transit24 driving in the city

Ford Transit24

Our business is to keep your business moving.

When it comes to service, maintenance and repair support for your Ford Commercial Vehicles, look no further.

Available from all Transit Centres and Transit Service dealers, Ford Transit24 is Ford’s Commercial Vehicle Service Promise, designed to minimise downtime, inconvenience and expense. The size of the network means you’re never too far from a specialised workshop. In fact, 95% of the UK is no further than 45 minutes from a Transit Centre or Transit Service location. This dedicated CV network have all the specialised equipment, tools and training to handle all aspects of CV service, maintenance and repairs, including warranty work.

Find your Ford Transit Centre

 

Ford Mobile Service

To maximise productivity, it’s vital to minimise downtime. Ford Mobile Service is designed to do exactly that, bringing Ford's Service experience and expertise direct to your door.

Available at participating dealers.

Find out more

Transit Van with crates

Working around your schedules
 

Convenient Servicing

All points are open as a minimum 60 hours per week, from 7:30am to 6:30pm Monday to Friday and 8:00am until 1:00pm on Saturday.

Late night service appointments are also available, at least once per week (Thursday). This means you can drop-off your vehicle by 4:00pm and it will be available by 10:00am the following morning.

Bookings can be made online and we aim to provide you with an appointment within the next three working days.

To help users of ‘1-Link’, online service booking requests will be responded to within 20 minutes.


While you wait Servicing

For scheduled servicing and simple jobs, your Commercial Vehicle can be serviced while you wait, by prior appointment. Relax and enjoy free coffee and Wi-Fi while you wait.

 

Find your Ford Transit Centre Book a Service

Unscheduled Repairs

When your Commercial Vehicle isn’t working, neither are you.  So our priority is to get you back on the road as quickly and efficiently as possible.

Transit Van with crates
Transit Van with crates

Priority treatment for urgent repairs

Initial diagnosis on urgent (vehicle off-road) repairs is carried out and parts ordered (if required) within two hours of arrival.

We aim to complete most repairs the same working day (as long as the vehicle arrives before 3.00pm) or at least within 24 hours of arrival.  If parts have to be ordered-in, we will begin work on the day they’re delivered.

 

Key Features

There are many tailored services you can take advantage of as a Ford Commercial Vehicle customer. You’ll find more information about each of them under the sections shown below. At a glance, Ford Transit24 gives you:

FORD Transit 24 behind a man at the phone

Ford Assistance

Every Ford vehicle comes with added peace of mind, because if you do break down you’ll get roadside support wherever you are in Europe.

For swift breakdown recovery and ultimate peace of mind, Emergency Service is available 24 hors a day, 7 days a week, 365 days a year.

Service Activated Roadside Assistance
Roadside Assistance is activated automatically at every routine serviceTooltip with coverage extended valid from the date of service for 12 months, or until the next service is due, whichever comes first.

FORD Transit 24 parked in front of a Ford Dealer center

Dependable services to keep vans in optimal condition

Ford specialist systems and diagnostics equipment
Our state-of-the-art equipment is designed to ensure quick and accurate fault diagnosis. The dealer will access Ford systems to identify any outstanding Field Service Actions required to improve the vehicle’s performance.

MoTs and more
Transit Centres and Transit Service dealers offer MOTs (including Class 4, 5 and 7 tests), tachograph servicing and speed limiting (VOSA approved).

Free Electronic Vehicle Health Check
Our free Electronic Vehicle Check combines the latest technology with the skill of our Ford trained technicians to assess your vehicle’s condition. 

Our trained technicians will run an expert eye over your vehicle. They’ll check 30 different elements of your vehicle’s health and provide an electronic report with an explanation of any findings. You’ll receive a competitive estimate upfront for any work needed, but you’re under no obligation to have it done.

 

FORD Transit 24 parked at night with labor man on the left

Reducing downtime and cost of ownership

Service Priority booking
Bookings can be made online and we aim to provide you with a date and time that’s less than three days away.

While-you-wait servicing
Book a scheduled service at a Transit Centre and you can either relax or work while your vehicle’s being serviced. That’s because you’ll be able to enjoy free coffee and Wi-Fi while you wait.

Late night servicing
Time is money, whether that’s day or night. So with extended opening hours available at our Transit Centres, we’ll work around your schedule, not ours.

Vehicle collection and delivery service
Your Transit Centre can arrange to collect your vehicle and deliver it back to you after service or repairs, so you can get on with running your businessTooltip.

Vehicle off the road repairs (VOR)
Repairs will start on the same working day (as long as you bring your vehicle in before 3pm), or at least within 24 hours of its arrival. If we need to order parts, we’ll begin work the day they’re delivered. ‘Vehicle off road’ repairs should be completed within 24-hours.

FORD Transit 24 parked with Ford assistance discuss with a customer

Peace of mind aftercare

Ford Protect packages to suit you
With a full range of optional extended warranties available, you’re sure to find a package that suits your specific vehicle usage needs.

Transparent prices
It pays to get your car maintained by the people who know it best: the Ford trained staff and technicians. As well as knowing they’ll use Ford Quality Parts, you get added reassurance: Ford dealers use a transparent and competitive price quotation and menu system. That’s in addition to great value offers on both servicing and repairs.

Interim checks
If your vehicle has a 24-month service interval, but clocks up a lot of miles on the road, why not schedule an interim check just to make sure everything is in full working order? The check-up is designed to locate any underbody or tyre damage and will also simply update any software that could improve the vehicle’s performance.

Tow hitch inspection

Weekend Working

Don’t worry if you can’t make it Monday to Friday, participating Ford dealer workshops are now open Saturdays with extended opening hours: from 8.30 a.m. to 5.00 p.m.

 

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