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Contact Us


Answering your questions about Ford Lease

By Telephone

Ford Lease Customer Service

0344 600 1405*

Email Us

Please send any queries to the Ford Lease Customer Service team using the e-mail address and one of the team will respond to you.

By Post

ALD Automotive Limited T/A Ford Lease
Oakwood Drive
Emersons Green
BS16 7LB

*Calls to 0344 numbers are charged at the same rate as a standard 01 or 02 geographic number, even when calling from a mobile. Calls may be monitored or recorded.

^Please note that the transmission of information via the Internet (including e-mail) is not completely secure.  Although we do our best to protect your personal data, any transmission is at your own risk. Once we have received your information, we will use strict procedures and security facilities to ensure against unauthorised access. To keep your data secure please do not send any Personally Identifiable or Sensitive Personal Information to


The answers to our most frequently asked questions.


Need to make a complaint?

We aim to provide our customers with high service standards. However, we understand that there may be occasions when you feel that you have cause for complaint. In such instances, we want to put things right first time and with the aid of your comments can improve our services still further.

How to Contact us about your complaint

You can contact us with details of your complaint by letter, e-mail, or telephone. If you write to us, please address your complaint to the Complaints Team, Ford Lease, Oakwood Drive, Emersons Green, Bristol, BS16 7LB, or contact us on 0344 600 1405 to register your complaint verbally. Alternatively, if you wish to contact us by e-mail, please title your e-mail "Quality Department" and send to

Important Information

*Ford Lease is provided by ALD Automotive Ltd, trading as Ford Lease, Oakwood Drive, Emersons Green, Bristol, BS16 7LB. ALD Automotive Ltd is registered in England no. 987418. Finance subject to status. Guarantees and indemnities may be required. ALD Automotive Ltd and FCE Bank plc are authorised and regulated by the Financial Conduct Authority. FCE Bank plc act as an insurance intermediary in relation to Ford Insure.

The availability of tax and VAT benefits may vary subject to the facts and circumstances of individual cases and tax law is subject to change over time. Customers are therefore advised to seek professional advice with regard to taxation.