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COVID 19 - Your questions Answered FAQS

  1. I've tried to contact Ford Credit but cannot get through via telephone
  2. I have received a letter from Ford Credit regarding arrears on my account what should I do?
  3. The finance agreement for my new vehicle has been cancelled but I still want to purchase the vehicle. Is this possible?
  4. I cannot afford to Insure my vehicle.  What should I do?
  5. Independent Advice

I've tried to contact Ford Credit but cannot get through via telephone

Our call centre is open however, we are experiencing a higher volume of calls.  It may take longer for you to reach us.

You may be able to resolve your query registering or logging into Account Manager here.

Alternatively you can contact us via email by clicking here

A Ford Credit UK representative will respond as soon as possible, please do not send duplicate requests.

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I have received a letter from Ford Credit regarding arrears on my account what should I do?

If you have a payment deferral agreed, no further action is required as long as you are within your deferral plan. Unfortunately we cannot suspend issuing these types of letters.

If you do not have a deferral plan in place please contact Ford Credit.

We are currently experiencing high call volumes to our Account Services team. You can call them on 0345 712 5490 (Monday to Friday 09:00 to 17:15 and Saturday 09:00 to 13:00) or alternatively:

Contact us via secure email here

You will need to provide us with some personal information and in the Subject line select "Payment deferral request due to uncertaintly caused by coronavirus" in the dropdown menu. 

Please complete the required information and a Ford Credit representative will respond as soon as possible.

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The finance agreement for my new vehicle has been cancelled but I still want to purchase the vehicle.  Is this possible? 

Yes – only the finance agreement has been cancelled.  Please talk to your Ford dealer to discuss options available to you once normal delivery services have resumed.

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I cannot afford to Insure my vehicle.  What should I do?

Under our agreement you must have valid Motor Insurance. You will need to contact your Motor Insurance provider to discuss this with them

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Independent Advice

There are many independent organisations that can provide free, impartial decisions to people in the UK. Click here for more information

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