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  • Why should I take a loan with Ford Credit?

    Ford Credit has more than 50 years' experience in the automotive sector.  Since 1963 we've helped millions of Ford customers in the UK buy their vehicles by providing a range of finance products, whilst remaining commited to high levels of customer service and support.

    Which finance product should I take?

    You can compare Ford Credit's finance products here.

    Do I need a deposit?

    In general, Ford Credit does not have any minimum deposit requirements.  Occasionally certain promotions may require minimum deposits, or in some circumstances we may require you to contribute a deposit.  In these instances, you will be advised of any deposit requirements.  Our Ford Options product has a maximum deposit of 35%.

    Over what period of time can I take my finance?

    We provide a variety of terms from 24 to 60 months, dependent upon the finance plan you have chosen.

    How old do I need to be to apply for a loan?

    You must be at least 18 years old to enter into a finance agreement under UK law.

    How do I obtain a finance quote?

    Within the Ford website you can configure the car you're interested in, obtain a finance quote and buy your vehicle online for many of our new cars via our 'Build and Price' tool on ford.co.uk.  Alternatively, you can click here to find your nearest Ford dealer.  If you haven't already seen Ford's great current promotions then please click here.

    How do I apply for finance?

    You can apply for finance by visiting your nearest Ford dealer who has access to Ford Credit's finance application systems.

    Alternatively you can build your new Ford vehicle and apply for finance here.

    How much can I borrow?

    Subject to satisfying our normal credit criteria, and taking into consideration the affordability of the loan we will lend up to the full amount of the vehicle being purchased,  although in certain circumstances we may require you to contribute a deposit.  The minimum amount that can be financed is £2,500 for new vehicles and £1,500 for used.

    Can I part exchange my current vehicle?

    You can discuss any part exchange with your dealer.  Find your nearest one here.

    If you are buying your new Ford vehicle online you can get a valuation for your part exchange here.

    Will I get the advertised rate?

    If you are accepted for finance with Ford Credit, the rate you will pay is the advertised rate for that car and is not affected by your personal circumstances.

    How long will it take to process my finance application?

    Once you have completed the application process in most cases, your Ford dealer will be able to obtain an online decision from Ford Credit within minutes.

    Online customers who apply for finance outside office hours may need to wait until the next working day for a decision.

    What information do I need to provide to Ford Credit when applying for finance?

    In order to validate your identify, you will need to provide a full UK, or EU driving licence, in addition, a proof of address will be required - acceptable proofs of address are : a bank or credit card statement, utility or  council tax bill (all dated within the past three months).

    Do you need to know my salary or outgoings?

    Your Ford dealer will discuss with you the affordability of the loan, and in some instances we will ask you for further information to support this if required.

    You should not commit to a finance agreement unless you are confident that you can afford the payments throughout the term of the agreement and have no unforeseen reasons that would prevent you continuing to afford the agreement.  For more information visit the Money Worries section.

    The personal details we need from you to be able to process your finance application include name, date of birth, contact and employment details and details of the bank account you would like us to set up the direct debit for.  We will also need to know details of the vehicle you are purchasing and the finance plan you have chosen.  In some instances we may require further information to support your finance application.  If this is the case we will notify you via your Ford dealer or by email if you are an Online customer.

    Do you carry out a credit search?

    Yes,  we will search your record at Experian Limited and they will keep details of your search. To obtain a copy of your Credit record, you can write to Experian Ltd. Customer Support Centre, PO Box 9000 Nottingham, NG80 7WF, go to www.experian.co.uk, or call them on 0344 481 0800. If you wish to obtain further information on how finance companies carry out credit scoring, the Finance and Leasing Association provide a consumer guide - you can find this on the FLA's website here.

    What happens after I've signed my finance agreement?

    Your Ford dealer will give you a copy of your finance agreement and the original will then be sent to us for processing.  Once we have set up your account, you will be sent a letter confirming that your agreement has been executed by us.

    Do you provide my personal details to any other organisations?

    Ford Credit will not sell your details to an external organisation. For existing customers, please refer to your Ford Credit agreement for full details of our Data Protection policy and terms.

    Will the interest rate change throughout my agreement?

    No.  Ford Credit offers fixed rate agreements, so you'll know exactly what you'll be paying from the outset over the term of the agreement.

    Do you charge any fees?

    Our standard fees are: Finance Facility Fee £10  and Option to Purchase Fee £10.  However, these fees may vary dependent on marketing promotions.  Hire purchase and personal contract purchase (PCP) agreements will include an option to purchase fee, which is payable should you wish to own the vehicle. There are no fees for Ford Personal Lease.

    When will I make my first payment?

    Your first payment will normally fall due between 15 and 45 days after we set up your finance agreement.  You can choose any day of the month to make your monthly payment.  Consider this carefully to ensure that there are sufficient funds in your bank account to make the payment on your chosen day.

    Your dealer should discuss your monthly payment date with you before you sign your agreement.  If you are buying online then you will be able to choose your monthly payment date as part of the online process. 

    What does APR mean?

    APR stands for Annual Percentage Rate.  When you borrow money on an agreement regulated by the Consumer Credit Act, lenders are required by law to quote this rate, which calculates the total amount of interest that will be paid over the whole term of the loan while taking into account any additional charges that the borrower has to pay.  The APR allows you to compare the cost of finance from different lenders.

    Why do I have to comprehensively insure my car?

    Comprehensive insuring your car protects you, Ford Credit and any other party involved in an accident.  Should you write-off your car without comprehensive insurance you will still be liable to repay your loan.   We offer a comprehensive insurance product through Ford Insure. Check out the features and benefits by clicking here.

    If I finance with Ford Credit, can I take my vehicle out of the UK?

    Ford Credit defines "out of the UK" as anywhere outside of the UK, Jersey, Guernsey and the Isle of Man.

    Less than 12 consecutive months:

    If you are travelling with your vehicle for less than 12 consecutive months, you are permitted to take the vehicle out of the UK for the duration, or if you have an Options agreement, until the Option Final Payment falls due, whichever is sooner.

    During this time, the vehicle remains subject to UK law. Please ensure the following:

    • The vehicle is taxed in the UK while it is abroad
    • The vehicle has a current MOT (if applicable)
    • The vehicle is fully comprehensively insured for the duration of your trip

    Please contact us if any of your contact information changes. 

    Written permission is available on request.

    12 consecutive months or more:

    For durations of 12 consecutive months or more, or if you are permanently moving out of the UK (as defined above), the vehicle is considered permanently exported. In these circumstances, you are required to settle your account in full prior to taking the vehicle out of the UK.

    If you have already taken the vehicle out of the UK, you must notify us immediately.

     

    Ford Credit is a trading Style of FCE Bank plc. Registered in England: No 772784. Registered Office: FCE Bank plc, Arterial Road, Laindon, Essex, SS15 6EE. FCE Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under firm reference number 204469.

  • How can I update my personal or vehicle details?

    You can update us with changes to your details using our Account Request Service by clicking on the required link below.

    Personal details:
    Vehicle Details:
    Can I transfer my agreement into another name?

    We are unable to transfer agreements into another person’s name, irrespective of their relationship to you. However, there are some circumstances where we would consider this, such as transfers between two limited companies.

    How do I change the bank details I use to pay for my finance agreement?

    You can request to set up a New Direct Debit or request a Standing Order mandate in the post here. Please note that Direct Debits must be in the name of the account holder.

    When is my first payment due?

    Your first payment due date is shown on your agreement.  

    You can also view your agreement details by logging into ‘Ford Credit’ located within the FordPass App.  Alternatively click here to order a copy of your finance agreement if you can't find your original.

    Can I change the day that my payment is due?

    Yes, however, you can only move your due date forward in time and you may be limited as to how far and how many times you can change your due date.

    You can change your due date by logging into ‘Ford Credit’ located within the FordPass App.  Alternatively you can request to move your monthly payment date to a more convenient date here.

    Where can I find my Ford Credit Account Number?

    Your account number appears in the top right hand corner of your Ford Credit Welcome Letter or on  your copy of your finance agreement.

    How can I request a copy of my finance account contract?

    Click here to order a copy of your finance agreement if your original has been lost.

    What happens if there is an accident and my vehicle is written off?

    We require for your protection and ours that your car is comprehensively insured at all times. In the event of an accident you should submit a claim to your insurer. Please note you must continue to pay normal monthly instalments pending determination of your claim. You will continue to be liable for any difference between the insurers settlement amount and the outstanding balance on your finance agreement.

    You can notify us of your insurance details via our online Account Request Service by clicking here.

    How do I request for a third party to be authorised to act on my behalf concerning my finance account?

    Send us this form (PDF 236KB) to nominate someone to act on your behalf concerning your finance account. 

    How can I make a payment to my account?

    Click here to make a card payment to your account. We accept payments with the following cards: 

    Maestro (formerly Switch)

    MasterCard Debit/Credit

    Visa Electron

    Visa Debit/Credit

    Delta

    Ford Credit does not charge for making a payment by Debit or Credit card, however, your card issuer may do. We recommend you check with your card issuer before making a payment. 

    You can also make a payment by logging into ‘Ford Credit’ located within the FordPass App.  

    Can I take a payment holiday?

    We don't offer a payment holiday facility. Please contact us on 03457 125490* to discuss your personal circumstances.

    Will I receive account statements?

    Statements of Account provide details of all payments you have made to date and the outstanding balance. You will receive an annual account statement from us through the post on the anniversary of your contract. You can also request an interim statement to be posted to you within the next 5 working days by calling us on 03457 125490*

    Can I cancel my finance agreement?

    You will have 14 days to withdraw from a regulated finance agreement starting the day after you receive confirmation that the agreement has been executed by us.  You can notify us of your intention to withdraw from your finance contract by calling us on 03457 125490* or by post at the following address:

    Ford Credit
    Manchester Business Centre
    Number One
    1 Tony Wilson Place
    Manchester
    M15 4FN

    Are there any penalties for late payment?

    Penalties may apply for late payment dependent on your circumstances.  If you think you may have any difficulty in making your next payment is it better to contact us as soon as possible or visit our Money Worries section within FAQs for more information and links to independent advice.

    I have the finance but do I have to be the registered keeper of the vehicle?

    The account holder of the finance agreement must be the registered keeper of the vehicle and also be fully comprehensively insured. 

    Can I have a personalised number plate on my financed vehicle?

    Yes. Please speak to your chosen Ford dealer who may be able to arrange this for you at the time of purchase. 

    Alternatively, you may add this at any time following the set up of your agreement, by providing us with a copy of the V5 showing the new Registration Number. Once received we will update our records, which should reflect in Experian within 24 hours. 

    Click here for more details.

     

    *Calls to 0345 numbers are charged at the same rate as a standard 01 or 02 geographic number, even when calling from a mobile. Calls may be monitored or recorded.

    Ford Credit is a trading Style of FCE Bank plc. Registered in England: No 772784. Registered Office: FCE Bank plc, Arterial Road, Laindon, Essex, SS15 6EE. FCE Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under firm reference number 204469.

  • Ford Options and Ford Options Cashplan Customers

    What options do I have at the end of my Ford Options or Ford Options Cashplan agreement?

    At the end of your agreement you have three options:
     

    1. Renew : Choose another car
      If you would like to renew your Ford you can trade your current vehicle in at your Ford dealer or sell it privately if you prefer.  You must settle your account, and then any excess value over the Optional Final Payment can be used a deposit towards your new Ford.

    2. Return : Hand the car back
      If you would like to return your car, please contact your Ford dealer who will make arrangements for your vehicle to be inspected.
      As long as your car meets our fair wear and tear standards (PDF 29 KB) and is within the agreed mileage, and your account is up-to-date, there will be nothing further to pay. Additional charges will be incurred if you exceed the contracted mileage or if your car does not meet our fair wear and tear standards. These standards can be found in the Guide to your Ford Options Agreement which you received with your Welcome Letter.  A copy can also be found here (PDF 6.4MB)
      You must return the relevant vehicle documentation, including the MOT certificate if the vehicle is at least 3 years old and the V5 Vehicle Registration Document, also known as the logbook.  If you do not return the V5, you will incur a charge for the cost of replacing it. 

    3. Retain : Keep the car 
      If you decide you want to keep the car, you just need to pay the Optional Final Payment plus the Purchase Fee and it's yours.
      To make this payment by Debit or Credit Card, or to discuss other options of how to settle your account then contact us on 03457 125490*.You can also settle your account by logging into ‘Ford Credit’ located within the FordPass App [click here for details on how to download] or online here.
    When is my Optional Final Payment due?

    Your Optional Final Payment is due 30 days after your last regular instalment has been paid.

    What happens if I have not made a decision and my Optional Final Payment has become due?

    Please contact us on 03457 125490* immediately to discuss with one of our Account Services team.

    Alternatively you can request a call-back via our online Account Request Service by clicking here.

    I'd like to part exchange my Ford Options vehicle. What do I need to do?

    If you decide to part exchange your vehicle, you should act to ensure that you are able to take delivery of your new Ford by the final Ford Options date - this can be found on page one of your Ford Options Finance Agreement.  

    You can trade your current vehicle in at your Ford dealer or sell it privately if you prefer. Click here to find your nearest Ford dealer

    I'd like to return my car at the end of my Ford Options / Ford Options Cashplan agreement. What do I need to do?

    If you would like to return your vehicle, please contact your Ford dealer who will be able to advise you of the next steps to take.
    A vehicle inspection will need to be completed and as long as your vehicle meets the necessary wear and tear standards, is within agreed contracted mileage, and your account is up to date, there will be nothing further to pay.
    Additional charges will be incurred if you exceed the contracted mileage or if your car does not meet the industry wear and tear standards.
    To avoid incurring charges we recommend that you use the Guide to your Ford Options Agreement located here (PDF 328KB).
    You must return the relevant vehicle documentation, including the MOT certificate if the vehicle is at least 3 years old and the V5 Vehicle Registration Document, also known as the logbook. You may incur charges if either of these documents are not returned.

    Why is there a mileage restriction and what happens if I exceed it?

    The annual mileage on your agreement was agreed as per your requirements at the start of the finance agreement.  Your Optional Final Payment is the anticipated future value of your car assuming the mileage and condition is as agreed when you signed your agreement.  If you exceed this agreed mileage then you will incur the additional excess mileage charges stated on your agreement.

    Can I change my mileage band during my agreement?

    No.  As your anticipated annual mileage forms part of the Optional Final Payment calculation it is not possible to amend this during the agreement.

    Ford Acquire Customers

    What options do I have at the end of my agreement?

    Ford Acquire is a traditional hire purchase product. At the end of your agreement you simply pay the purchase fee and the vehicle is yours.

    If you are interested in a new Ford vehicle you can trade it at your Ford dealer or sell it privately and use the proceeds as a deposit towards your next vehicle.

    How much is the purchase fee?

    Our standard purchase fee is £10 however if your current agreement is at 0% APR there is no purchase fee to pay at the end of your agreement.

     

    *Calls to 0345 numbers are charged at the same rate as a standard 01 or 02 geographic number, even when calling from a mobile. Calls may be monitored or recorded.

    Ford Credit is a trading Style of FCE Bank plc. Registered in England: No 772784. Registered Office: FCE Bank plc, Arterial Road, Laindon, Essex, SS15 6EE. FCE Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under firm reference number 204469.

  • Can I settle my loan before the end of the agreement? 

    Yes, you can settle your account at any time once your account has been set up. 

    You can request a settlement quotation and settle your account online by clicking here

    Alternatively please call us on 03457 125490*. Please have your account details ready.

    You can also request a settlement figure and settle your account online via the FordPass App. 

    Simply:

    1. Download the new FordPass app via the App Store or Google Play
    2. Once set up, select ‘Ford Credit’ on your dashboard
    3. Follow the step by step instructions provided to get registered
    Can I settle my agreement in part? 

    You will be entitled to partially settle your agreement at any time, providing you give us notice. Please call 03457 125490* if you wish to partially settle your agreement. 

    Are there any penalties for settling my agreement fully or in part?

    Ford Credit settlement figures are calculated according to the Consumer Credit Act for regulated agreements.

    How is my settlement calculated?

    Ford Credit Settlements are calculated using the Actuarial Method as permitted under the Consumer Credit Act.  A minimum of one months' interest is included in the settlement calculation.

     

    *Calls to 0345 numbers are charged at the same rate as a standard 01 or 02 geographic number, even when calling from a mobile. Calls may be monitored or recorded.

    Ford Credit is a trading Style of FCE Bank plc. Registered in England: No 772784. Registered Office: FCE Bank plc, Arterial Road, Laindon, Essex, SS15 6EE. FCE Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under firm reference number 204469.

  • If you are experiencing money worries, we are here to help you manage your account. 
     
    Please don’t wait for us to contact you.  Give us a call.

    It’s always better to let us know if you think you may have difficulty in making a payment to us.
     
    If you have missed a payment or think you may miss a payment in the future then please give us a call as we may be able to help you. If now isn’t a suitable time to talk we can call you back at a time that is more suitable.
     
    Phone Us

    Account Services: 0345 712 5759*

    Opening hours Monday to Friday 9:00am to 5.15pm

    Request a call from us

    If you are an existing Ford Credit customer then you may prefer to request a call back.
    Let us know what you want to talk to us about, choose a time convenient to you and one of our specially trained team will call you back.

    Independent Advice:

    There are many independent organisations that can provide free, impartial help and advice in relation to money issues.  Contact details can be found below:

    Money Advice Service

    Provides free and impartial advice on money and financial decisions to people in the United Kingdom.

    If you live in England or Wales, use the following details:

    www.moneyadviceservice.org.uk/en

    0800 138 7777

     

    If you live in Scotland, use the following details:

    www.moneyadvicescotland.org.uk

    0141 572 0237

     

    If you live in Northern Ireland, please contact Citizens Advice using the following details:

    www.citizensadvice.co.uk

    0800 028 1881

    debt.advice@citizensadvice.co.uk
     

    Citizens Advice

    Provides free, confidential information and advice to assist people with money, legal, consumer and other problems.  You can find your local Citizens Advice using the search function on their website.

    www.citizensadvice.org.uk

    National Debtline

    An independent charity, dedicated to providing free debt advice by phone and online to people across the UK.

    www.nationaldebtline.org

    0808 808 4000

    The Financial Conduct Authority  

    The financial regulatory body in the United Kingdom which operates independently of the UK Government.

    https://www.fca.org.uk/publication/information-sheets/information-sheet-arrears-aug-2018.pdf

    Mental Health Concerns

    If you are struggling with mental health or caring for someone who is, you can find guidance and advice on the Mind, Rethink, or Mental Health Foundation websites, or at NHS Choices.

    For 24 hour support contact the Samaritans on 116123.

     

    *Calls to 0345 numbers are charged at the same rate as a standard 01 or 02 geographic number, even when calling from a mobile. Calls may be monitored or recorded.

    Ford Credit is a trading Style of FCE Bank plc. Registered in England: No 772784. Registered Office: FCE Bank plc, Arterial Road, Laindon, Essex, SS15 6EE. FCE Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under firm reference number 204469.

  • How do I get a quote?

    Simply click here to receive a quote. If you have already requested an online quote in the last 30 days you can retrieve it using the unique number that was provided to you. Alternatively, call our UK Customer Service Team today on 0333 234 9976 for a quote. Our lines are open 8:30am to 7:30pm Monday to Friday, 9:00am to 4:00pm Saturday and 10:00am to 4:00pm Sunday or Bank Holiday. Calls to 0333 numbers are charged at the same rate as a standard 01 or 02 geographic number, even when calling from a mobile. Calls may be monitored or recorded.

    What is Ford Insure 3 Day Driveaway cover?

    When you buy a new or pre-owned Ford vehicle from a participating Ford Dealer you may be entitled to 3 Day Driveaway cover (subject to eligibility), which means you don’t have to worry about setting up new insurance or changing your existing insurance policy straight away. To apply please speak to your participating Ford Dealer, who will provide you with further information.

    I have a query about my Ford Insure policy. How can I contact you?

    Simply call our UK Customer Service Team on 0333 234 9976 who will be happy to answer any queries regarding your policy. Our lines are open 8:30am to 7:30pm Monday to Friday, 9:00am to 4:00pm Saturday and 10:00am to 4:00pm Sunday or Bank Holiday. Calls to 0333 numbers are charged at the same rate as a standard 01 or 02 geographic number, even when calling from a mobile. Calls may be monitored or recorded.

    Is my car covered in Europe?

    The policy provides the minimum cover you need by law to drive within Europe. It will also provide you with up to 90 days European cover as standard with your annual Ford Insure policy.Tooltip

    How do I make a claim?

    If you need to make a claim please call 0333 777 7324.

    Do you provide a replacement vehicle?

    No matter who is to blame for the accident that keeps your car off the road, if your car can be repaired by a Ford Accident Repair Centre or an approved repairer, they will provide you with the use of a Class A courtesy car while your vehicle is being repaired for an insured event.

    How quickly can you repair my vehicle?

    This will vary depending on your personal situation and the extent of the damage to your vehicle.

    Will genuine Ford parts be used in any repairs?

    Yes, if your Ford vehicle is involved in an accident, your car can be repaired by a Ford-trained technician in a Ford Accident Repair Centre or an approved repairer using genuine parts. All repairs are guaranteed for as long as you own the vehicle.

    Is my satellite navigation equipment covered?

    Your car’s audio/visual or electronic equipment is covered, as long as it is permanently fitted to your car. Any equipment fitted by the manufacturer will be covered in full. The most we will pay for aftermarket equipment is 15% of the value of the car up to a maximum of £1250

    What happens if I have an accident late at night?

    Our claims helpline is available 24 hours a day, 7 days a week to help you.

    How do I make a complaint about my Ford Insure policy?

    Our customer complaints procedure

    At Ford Insure, we are committed to providing the best possible service. However, we understand there may be times when we do not meet your expectations. We want you to let us know straight away if you are unhappy. We will always do our best to resolve any complaint fairly.

    We understand that making a complaint can be stressful in itself. That’s why we want you to be able to complain in any way you choose.

    Complaint about your policy

    Complaint Manager, Ford Insure, Tŷ Admiral, David Street, Cardiff CF10 2AA.

    Tel: 0333 777 7327

    Email: customerassurance@fordinsure.co.uk

    Fax: 0330 333 5886

    Complaint about your claim

    Claims Quality Manager, Ford Insure Claims Department, Tŷ Admiral, David Street, Cardiff CF10 2AA.

    Tel: 0333 777 7327

    Email: customerassurance@fordinsure.co.uk

    Fax: 0333 222 5770

    Whichever method you choose, a member of staff fully trained in complaint handling will deal with your complaint.

    Calls to 0333 numbers are charged at the same rate as a standard 01 or 02 geographic number even when calling from a mobile.  Calls may be monitored or recorded.

    How to escalate your complaint

    If we have given you our final response and you are still unhappy, or more than 8 weeks have passed since we received your original complaint, you may refer your complaint to the Financial Ombudsman Service (FOS). Their details are as follows:

    The Financial Ombudsman Service

    Exchange Tower

    London

    E14 9SR

    www.financial-ombudsman.org.uk

    Tel: 0800 023 4567

    Or: 0300 123 9123

    Email: complaint.info@financial-ombudsman.org.uk

    For more information about how we handle complaints, please call us and ask for a copy of ‘Our Guide to Handling your Complaint’.

    FCE Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.  Financial Services Register number 204469.  FCE Bank plc acts as an insurance introducer in relation to Ford Insure.  In relation to this same product, Ford Motor Company Limited is an appointed representative of FCE Bank plc (registered in England with company number 0772784) Registered office: Arterial Road, Laindon, Essex, SS15 6EE.

    Ford Insure contracts are arranged, administered and provided by EUI. EUI is a subsidiary of Admiral Group.

    Admiral Group plc is registered in England and Wales at Tŷ Admiral, David Street, Cardiff. CF10 2EH (Reg No: 03849958. EUI Limited (Reg No: 02686904) is a subsidiary of Admiral Group plc and is authorised and regulated by the Financial Conduct Authority (Firm reference number: 309378). These details can be confirmed by visiting the Financial Services Register, www.fca.org.uk/register. EUI Limited acts for, and on behalf of, other regulated insurance companies. Further details may be provided on request. 

  • How do I get a quote?

    You can get a quote by visiting your Financial Conduct Authority (FCA) authorised participating Ford Dealer.

    Who would be my Insurer/Administrator?

    AmTrust Europe Limited is the insurer of Ford Asset Protection. Car Care Plan Limited (a wholly owned subsidiary of AmTrust Europe Limited) is the administrator of Ford Asset Protection.

    How do I make a claim?

    You must contact the Ford Asset Protection Administrator, Car Care Plan, on telephone number 0344 573 8107, in order to register your claim prior to agreeing any settlement offer from your motor insurer or from a third party through an accident management company. Calls to 0344 numbers are charged at the same rate as a standard 01 or 02 geographic number, even when calling from a mobile. Calls may be monitored or recorded.

    Can I cancel the policy? 

    You have a right to cancel the policy provided you inform the Administrator. If you inform the Administrator within 30 days from the start date of the policy a full refund of any premiums paid will be given provided no claims are known or reported. If you inform the Administrator after 30 days from the start date of the policy a pro rata refund of any premium paid will be given provided no claims are known or reported. If you need to cancel your policy, please contact Car Care Plan Limited, telephone number 0344 573 8107. Calls to 0344 numbers are charged at the same rate as a standard 01 or 02 geographic number, even when calling from a mobile. Calls may be monitored or recorded. PLEASE NOTE: all cancellations made after 30 days from the start date are subject to a £20.00 Administration charge, which will be deducted from any pro rata refund due.

    I have a query about my Ford Asset Protection policy. How can I contact you?

    If you have a query on your Ford Asset Protection policy then please contact Car Care Plan on telephone number 0344 573 8107.

    Calls to 0344 numbers are charged at the same rate as a standard 01 or 02 geographic number, even when calling from a mobile. Calls may be monitored or recorded.

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