Your Ford Direct car comes with a two-year comprehensive unlimited mileage warranty included in the price. This means it’s covered against failure due to manufacturing or material defects in most original specification components, and there are no limits on the number of claims you can make.

Ford Assistance covers most European destinations and is valid 24 hours a day, 365 days a year. All Ford Direct cars come with two-years' Ford Assistance which provides roadside assistance, assistance at home and vehicle recovery. Not only do you have the reassurance of the manufacturer's own warranty, but there are also no limits on the number of claims you can make. Terms and conditions apply.

If you bought your car on finance, you’ll need to settle the balance with the finance company when you make the exchange, and sign a new finance agreement. If for any reason you wish to change your Ford Direct vehicle, you may exchange it once within the first 30 days or 1,000 miles (whichever is sooner) as long as it is:

• Returned to the Dealer you bought it from
• The same vehicle that was sold to you (including tyres and options etc)
• In the same condition as sold
• Exchanged for another car of the same or higher price

• Your car complies with its original new Ford specification, including tool kit, spare keys and service pack
• Any replacement items are Ford approved and comply with your vehicle’s original specification
• Your car has a full service history, as recommended in the Ford Service Plan

To make sure your new car has not been ‘clocked’, we check all Ford Direct vehicles on the National Mileage Register before we offer them for sale. Your car will also have been given a comprehensive HPI check to ensure there is no outstanding finance due. And for extra reassurance, we check to ensure your car has never been written off and is not currently reported to the police as lost or stolen.

Once they’ve passed our rigorous tests and checks, all Ford Direct cars are issued with a tamperproof windscreen hologram. So you can be confident that your car meets our strict standards and is backed by a comprehensive package of benefits.

Before we offer your car for sale, we subject it to a rigorous examination. We check inside, outside, under the bonnet and the underneath of every single Ford Direct vehicle – we even scrutinise the tool kit in the boot. Once a vehicle has passed our initial examination, it goes through the Ford used car reconditioning process, where any prior noted imperfections are corrected. Next, we submit the car for an independent RAC inspection. Once it has passed, it’s issued with an RAC approved certificate containing details such as model, chassis number, registration number and mileage.
Once vehicles have been assessed, road tested and passed by the RAC engineer, they are given a thorough valet, to add the finishing touch.
Finally, we issue the car with our Ford Direct security windscreen hologram – so you can be sure your purchase comes with complete peace of mind.

*The offer of insurance is subject to eligibility criteria. Terms and conditions are available on request.
Ford Insure is underwritten and administered by Royal & Sun Alliance Insurance plc, which is authorised and regulated by the Financial Services Authority under Registration Number 202323. FCE Bank plc is authorised and regulated by the Financial Services Authority for insurance mediation under Registration Number 204469 and acts as an insurance intermediary in relation to Ford Insure. In relation to this same product, Ford Motor Company Limited is an appointed representative of FCE Bank plc. Ford Motor Company Limited acts as an insurance intermediary. Calls may be recorded and monitored.
FCE Bank plc (Company No. 0772784) is registered in England and Wales, Central Office, Eagle Way, Brentwood, Essex CM13 3AR.

If you want to change your car on a regular basis then Ford Options is right up your street. There is no deposit required and a Guaranteed Minimum Future Value (GMFV / Optional Final Payment) to protect you against any unexpected fall in used car prices. Flexible end of agreement options give you the chance to:
1.	Renew: Choose another car You can trade in your old car, or sell it privately if you prefer. You must settle your account and then you may use any excess over your GMFV as a deposit on your next Ford car
2.	Return: Hand the car back You’ll have nothing further to pay, providing the car is in good condition and the agreed mileage hasn’t been exceeded.
3.	Retain: Keep the car If you decide to keep the car, assuming all payments have been made, you just need to pay the GMFV / optional final payment) plus the purchase fee and it’s yours to drive away
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Been good and saved up a lump sum? Ford Options Cashplan gives you the benefits of Ford Options without any regular payments.

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You know where you stand with Ford Acquire. Traditional Hire Purchase with contract terms between 12 and 60 months.

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Important Information

Your protection
'Ford Credit' is the Trading Style of FCE Bank plc, registered in England: No. 772784. Our Registered Office is located at Central Office, Eagle Way, Brentwood, Essex, CM13 3AR.

Ford Credit is authorised and regulated by the Financial Services Authority.

Treating customers fairly is a core principle at Ford Credit. This forms a cornerstone of how we do business with all our customers and is embedded in our company culture. If, at any time, you believe that we have failed to live up to this principle please contact us.

Ford Credit is a member of the Finance and Leasing Association (FLA) and adheres to their Lending Code. You can view this Code at the FLA website. The code sets out key commitments and principles that we believe are fundamental in providing excellent customer care. As well as setting out industry guidelines, the FLA offers a Conciliation and Independent Arbitration Scheme for complaints less than eight weeks old. For more information please feel free to ask our Customer Service team or contact the FLA direct on 020 7836 6511. If your complaint is still not closed to your satisfaction after a period of eight weeks, you have the legal right to escalate the complaint to the Financial Ombudsman Service (FOS) by calling 0845 080 1800

Finance subject to status. Guarantees/indemnities may be required. Freepost Ford Credit.

If you would like to see Ford Credit's Complaints Publication Report, please click on the link below.
Complaints Publication Report