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FAQ
 

What is Bluetooth®?
Bluetooth® wireless technology is the global short-range wireless standard for personal connectivity of a broad range of electronic devices.

How many mobile phones can I bond with the Ford Bluetooth system?
You may bond up to six mobile phones with the Ford Bluetooth system. However, only one can be the active device for hands-free calls. When switching on ignition, this device will automatically be connected again. If you want to choose a different device, please select it from the radio/navigation system menu of your Ford vehicle.

Helpful step-by-step video instructions can be found here.

How to enter the Bluetooth PIN?
The Ford Bluetooth system supports the secure PIN bonding. For bonding a new mobile phone you have to start the Bluetooth search at your mobile phone. As soon as you have found the Ford Audio, please select it and enter the randomly generated PIN shown on your radio/navigation system. On first connecting some mobiles, '0000' must be entered in the mobile in order to create a PIN. You can then use the PIN displayed by the system in order to successfully complete the connection process. Please confirm any messages for automatic connections on your mobile phone and set the connection to 'authorised' on your mobile phone (see the user manual for your phone).

Helpful step-by-step video instructions can be found here.

How do I find out my mobile's firmware version?
If your mobile does not work properly with your Ford Bluetooth hands-free system, please check the software version of your mobile. For details on how to do this, please refer to the instructions provided by the manufacturer of your mobile phone. Then please check the website by the manufacturer of your mobile phone in order to find out whether a newer software version is available to update your mobile phone. Please also refer to the manufacturer's instructions in terms of updating your firmware and save your data if necessary.

Refer to following section to read out currently installed Firmware version:

Apple iOS (iPhone):  Settings/General/Info/Version
Google Android:  Settings/ Phone Info/Firmware
Microsoft Windows Phone 7:  Press Windows 7 arrow in idle screen/Settings/Info/Phone information

My mobile does not work properly, what can I do?
If you experience difficulties when connecting your mobile to your Ford Bluetooth system, please proceed as follows:

1.   Check whether Bluetooth is activated in your vehicle. (Operating Manual)
2.   Check whether your mobile is listed on the Ford compatibility list.
3.   Check the firmware version of your mobile and update this if necessary.
4.   Please restart your mobile and try to connect to your Ford hands-free system again.
5.   On first connecting some mobiles, '0000' must be entered in the mobile in order to create a PIN. You can then use the PIN displayed by the system in order to successfully complete the connection process. Please also refer to the mobile phone instructions on the compatibility list.
6.   Delete the list of connected devices in your vehicle and mobile and again try to connect to your Ford Bluetooth hands-free system.

If you experience difficulties on automatically reconnecting your mobile to your Ford Bluetooth hands-free system, please refer to the following instructions:

1.   If your phone requests you to authorise the Bluetooth connection, confirm this with YES. Please also refer to your mobile operating manual.
For example: Authorisation of some Samsung phones: Menu>Settings>Bluetooth>My Devices>Ford Audio>Options>Authorize Device
2.   If your mobile was not the last device to be connected, it can sometimes take several minutes for your mobile to reconnect.

If you notice sporadic connection breakdowns or errors on reconnecting, please refer to the following instructions:

1.   Please restart your mobile and try to connect to your Ford hands-free system again.
2.   Check whether a newer software version is available for your mobile. Please also refer to the instructions in the FAQ category: General>How do I find out my mobile's firmware version?

If you notice errors on accessing your phone book or call lists, please refer to the following instructions:

1.   Check whether your mobile is shown on the Ford compatibility list here and apply the instructions specific to your phone.
2.   Only contacts saved in the phone memory are shown and transferred to the vehicle. Contacts saved on the SIM card are not displayed. Please import these to your phone memory manually. How to do this is set out in your mobile phone manual.

With some mobiles, you must approve access to your mobile phone book. Please refer to the instructions displayed on your mobile and confirm these.

Is an active phone call being transferred when I enter the vehicle?
Yes, when you start ignition the mobile phone is connected via Bluetooth and the phone call continues in hands-free mode.

How can I control my mobile phone when it is connected via Bluetooth?
Generally, the mobile phone can be controlled through the radio/navigation system or via voice control. At the radio/navigation system you may use functions for “call answer” and “call release”. You may call a number either by direct input or conveniently from the phonebook shown on your radio/navigation display. Via voice you can dial a name or a number.

How to setup voice tags is described in the “Getting Started Guide” available here.

Can I answer a second incoming call?
Yes, you will see a second incoming call on your radio/navigation display, as long as you have the “call waiting” option activated at your mobile phone, when answering the second call, the first call is automatically terminated.

Is an active phone call being transferred to my mobile phone when I leave the vehicle?
After switching ignition off, the phone call remains in hands-free mode. If you wish to leave the vehicle, please transfer the call to private mode at your mobile phone menu. Many phones offer a direct function/button for this. Please also refer to your mobile phone manual.

Will the phonebook or the call stacks transferred to the Ford vehicle?
The Ford Bluetooth® system supports up to 1500 entries and up to 8 numbers for each contact entry. It distinguishes between the following categories: General, Home, Mobile, Office, Fax. They are shown on the radio/navigation system and on the cluster display (if fitted). Depending on the number of contacts being transferred, this can take a few minutes. Only contacts saved in the phone memory are shown and transferred to the vehicle. Contacts saved on the SIM card are not shown. Please import these contacts to the phone memory manually - a guide to this will be found within your mobile phone manual.

Will the iPod® be charged via USB?
Yes, it will be charged when the radio is switched on. Charging is done as it would be done via a PCs USB-Port. We recognized that some iPods® with a completely empty battery are not chargeable via USB anymore.

Why does the iPod® not go to sleep when I switch off ignition?
There is still some activity in the car electronics (e.g. to control engine temperature). After up to 15 minutes the iPod® display will be switched off and it will transition into stand-by mode.

How can the audio-files on an iPod® be browsed?
Browsing the iPod® using the radio/nav works similar to browsing on the iPod® itself, i.e. sorting by Genre/Artist/Album.

Is the iPod Shuffle® supported?
The iPod Shuffle® can only be used as an external data volume (like a USB mass storage device). The size of the external volume needs to be adjusted via iTunes®. Please refer to the iPod Shuffle® owner’s handbook.

Can I listen to audio-files stored on a multimedia device when connected via Bluetooth?
In case your Bluetooth Audio Device supports the A2DP and the AVRCP profile it is possible to play audio-files stored on your device. In some cases only a basic functionality of browsing might be supported. Please refer to the user manual of your Bluetooth Audio Device.

I cannot hear my iPod® although I can browse it. What is wrong?
It might be possible that the iPod® is not connected correctly. There are three different possibilities to connect the iPod®:

a) With the Y-cable offered by your Ford-Dealer: Connect the one end of the cable to the dock-connector on the bottom of the iPod® and the other two ends with the USB-port and the line-in of the car. Advantage: There is a standard audio-output-level delivered at the bottom-connector, which offers optimal sound.

b) With standard cables two connections have to be made: Connect the dock-connector on the bottom of the iPod® with the USB-port of the car for controlling the iPod® (standard iPod®-USB-cable) and connect the headphone-jack of the iPod® with the line-in of the car for the audio-signal (3.5 mm stereo-jack, from any electronic-store). If only one cable is connected you can either control the iPod® and will not hear anything or you cannot control the iPod® using the car-radio/nav (but then using the iPods® own control).

c) In case you are using only the original Apple cable, please make sure that your Ford Audio System is updated to the latest software.

My iPod® does not shuffle. What is wrong?
When iPod® is the active source and shuffle is switched on a new internal shuffled playlist of the current selection will be created. Like the iPod® the car display shows the position of the currently played title in this playlist. It will start by 1 and increase one by one. This might lead to the impression that the iPod® does not play shuffled although it actually does.

Is the iPhone® supported?
Apple officially supports the connectivity of the iPhone® to your car. Please make sure that you have the latest firmware version is installed on your phone. Further details of supported features can be found here.

How can the audio-files on a device be browsed when connected via USB?
It is possible to browse the complete file system of a USB device by folder in the same way the Windows-Explorer folder structure works. There are the following restrictions:

- Max. 5000 folders per device
- Max. 1000 items per folder
- Maximum of 8 hierarchy levels
- The files are not sorted by metadata (ID3-tags) like Genre/Artist/Album. If connected devices do this on their own, the sorting is not reflected on the radio/nav. (This exception does not apply to the iPod®.)

Can the audio-files on a mobile phone be browsed when connected via USB?
This depends on how the files are stored on the mobile phone and which USB-class is implemented in the phone. If the phone behaves like a Mass Storage Device (e.g. like a USB-stick) it can be browsed like a normal USB-stick. If the phone presents e.g. internal memory and a memory-card through USB the behaviour is entirely dependent on the phone make and model. (Please refer to the user manual of your phone).

My iPod does not work properly, what can I do?
If you experience difficulties when connecting your iPod to your Ford audio system, the present problem can be solved by restarting or resetting your iPhone or iPod.

Please proceed as follows:
Note: When resetting your device, all music is kept, but some adjusted settings may be lost. In contrast to this, on recovery, all saved music and files are deleted.
More information can be found at: Apple Support

Resetting the iPod Nano of the 6th generation:
Hold down the "Standby" key and the "Volume down" key at the same time for approx. 8 seconds or until the Apple logo is displayed.

Resetting iPod with Click Wheel (iPod Nano 1-5 generations, iPod classic, iPod 5th generation, iPod photo, iPod mini 1-2 generations):
Move the "Hold" button forwards and backwards. Hold down the "Menu" key and the "Centre" (Select) key at the same time for approx. 8 seconds or until the Apple logo is displayed.
Resetting the iPod (Scroll Wheel), iPod (Touch Wheel) and iPod (Dock Connector):
Hold down the "Start/Pause" key and the "Menu" key at the same time for approx. 8 seconds or until the Apple logo is displayed.

Restarting the iPhone / iPod touch:
Hold down the Standby key for several seconds until the Switch off scroller is displayed and then move this scroller. In order to switch on, hold down the standby key until the Apple logo is displayed.
Note: If you cannot switch your device on or off, you must reset your device. Hold down the Standby key and the Home key at the same time for at least ten seconds until the Apple logo is displayed.

In some cases, resetting or a software update of your iPhone/iPod can improve the connection via the audio interface. Please refer to the instructions on the Apple websites: Apple Support.