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Ford Service, a name you can trust
Like any vehicle, your Ford needs servicing regularly to keep it in the best condition and to help maintain its value. Only a Ford Dealer has Ford-trained technicians, using Ford-specific tools and the latest computerised diagnostic equipment designed specifically for your Ford, as well as using genuine Ford parts, engineered to fit and perform perfectly with your vehicle.
This means you can relax knowing you’ll enjoy a reliable, trustworthy service that’s competitively priced and carried out promptly, with an exact price for any agreed work, followed up by a detailed invoice and explanation once it’s been done.
To ensure the highest standards, all our Dealers adhere to the Society of Motor Manufacturers and Traders (SMMT) Code of Practice.
In addition, ours are the only Motor Manufacturer Dealers whose work is subject to independent quality checks by the RAC.
Ford Video Check*
Enjoy an expert’s eye view of your vehicle with a Ford Video Check, a free visual report available with all service and repair work sent straight to your phone.
You’ll also receive an electronic report detailing 30 different elements of your vehicle’s health, as well as a competitive estimate upfront for any work recommended by our Ford-trained technicians.
Scheduled Services
Regular maintenance helps to stop minor problems turning into major, expensive ones.
MOT
All you need to know about the MOT and why it’s best to have the test done at a Ford Dealer.
Wear and tear checks
A range of checks and routine repairs for parts which become worn out over time.
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A new Code of Practice to help you choose the best repairers
The new Motor Industry Code of Practice for Service and Repair has been designed to safeguard your interests as a consumer. It enables you to identify garages which subscribe to the Code and gives you a set process to resolve any disputes you may have with a repairer.
The Code of Practice:
- Provides a free consumer advice line
- Provides free conciliation and low cost, legally binding arbitration
- Offers consumers more rights than required by law
It was launched in August 2008.
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*Ford Video Check is a visual only inspection. Your participating Ford Dealer may recommend that certain essential work be carried out on the grounds of safety before you drive your vehicle. Decision of the participating Ford Dealer is binding and final in all matters. Contact your local Ford Dealer for more information.
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Independent RAC checks ensure quality at Ford workshops
Ford is the only motor manufacturer to have employed an independent company to check the quality of our servicing. We introduced the RAC Service Workshop Quality Programme, to help our Dealers ensure quality and customer satisfaction.
It takes the form of independent quality checks by RAC Inspection Services. They carry out these random checks on customer-owned vehicles, which are in the Dealership for service or repair work.
The inspectors carry out numerous physical checks, auditing each vehicle according to the Ford Quality Check procedure. The Quality Check confirms that the Ford Dealer has carried out all work fully and to the high standards set by Ford Motor Company Ltd.
The RAC carries out 6,000 unannounced audits per year throughout the Ford UK Dealer network. At around 10 visits per Dealer, up to 10,000 vehicles are inspected each year.
The checks have shown that Ford Dealers have managed to maintain their extremely high quality standards throughout the network.
Why the RAC?We selected the RAC to manage the programme, as they provide an independent, objective service and are a recognised and trusted brand.
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