Independent RAC checks ensure quality at Ford workshops
Ford is the only motor manufacturer to have employed an independent company to check the quality of our servicing. We introduced the RAC Service Workshop Quality Programme, to help our Dealers ensure quality and customer satisfaction.
It takes the form of independent quality checks by RAC Inspection Services. They carry out these random checks on customer-owned vehicles, which are in the Dealership for service or repair work.
The inspectors carry out numerous physical checks, auditing each vehicle according to the Ford Quality Check procedure. The Quality Check confirms that the Ford Dealer has carried out all work fully and to the high standards set by Ford Motor Company Ltd.
The RAC carries out 6,000 unannounced audits per year throughout the Ford UK Dealer network. At around 10 visits per Dealer, up to 10,000 vehicles are inspected each year.
The checks have shown that Ford Dealers have managed to maintain their extremely high quality standards throughout the network.
Why the RAC?
We selected the RAC to manage the programme, as they provide an independent, objective service and are a recognised and trusted brand.