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Contact Us

We hope all of our Ford owners have a trouble free motoring experience. However, if a problem should occur with your Ford product, Ford dealers are equipped and trained to diagnose and rectify any technical issues, including warranty repairs. Please use our Dealer Locator to find your nearest Ford service point. Please note that in the event of any dispute, as a consumer your first point of contact should be with the seller, whether that was a Ford Dealership or other motor trader. However, in the event that you require advice or assistance from Ford Motor Company and for any other enquiries to Ford, please select the appropriate contact details from the list below.

Ford Motor Company Ltd
020 3564 4444

  • Ford Motor Company Ltd

    020 3564 4444

    You can select in advance the option you require from the list below:

    OPTION 1 - Ford Roadside Assistance

    OPTION 2 - Ford Accident Management

    OPTION 3 - Ford Online Sales Service

    OPTION 4 - Customer Relationship Centre

    OPTION 5 - Ford Technical Information

    OPTION 6 - Ford Credit, Ford Lease and Ford Insure

    Ford Business Centre

    For Fleet specific enquires please contact the Ford Business Centre: 0345 723 23 23

  • Ford dealers are equipped and trained to diagnose and rectify any technical issues, including warranty repairs.

     

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      DIRECTIONS

      DEALER DETAILS

  • Ford Motor Company Ltd

    UKCRC1@ford.com

    For any general enquiries or for concerns or issues you may have on your Ford vehicle please email UK Relationship Centre.

    Ford Business Centre

    flinform@ford.com

    For all Fleet related enquiries please email Ford Business Centre.

  • If you prefer to send letters by post, our mailing addresses are below.

    Customer Relationship Centre

    Ford Customer Relationship Centre
    Royal Oak Way South
    Daventry
    Northamptonshire
    NN11 8NT

    Ford Credit

    Ford Credit 
    Manchester Business Centre
    Number One 
    1 Tony Wilson Place 
    Manchester 
    M15 4FN

    Ford Insure

    To obtain a new Ford Insure quotation please call 0333 234 9976

    You can find out more about Ford Insure here

    Treating Customers Fairly

    Treating customers fairly is a core principle at Ford Credit. This forms a cornerstone of how we do business with all our customers and is embedded in our company culture. If, at any time, you believe that we have failed to live up to this principle please contact us.

    FCE Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.  Financial Services Register number 204469.  FCE Bank plc acts as an insurance introducer in relation to Ford Insure.  In relation to this same product, Ford Motor Company Limited is an appointed representative of FCE Bank plc (registered in England with company number 0772784) Registered office: Arterial Road, Laindon, Essex, SS15 6EE.

    Ford Insure contracts are arranged, administered and provided by EUI. EUI is a subsidiary of Admiral Group plc.

    Admiral Group plc is registered in England and Wales at Tŷ Admiral, David Street, Cardiff, CF10 2EH (Reg No: 03849958). EUI Limited (Reg No: 02686904) is a subsidiary of Admiral Group plc and is authorised and regulated by the Financial Conduct Authority (Firm reference number: 309378). These details can be confirmed by visiting the Financial Services Register, www.fca.org.uk/register. EUI Limited acts for, and on behalf of, other regulated insurance companies. Further details may be provided on request. 

    INS2019/052 Exp 14/03/2023

    Ford Money

    For information on our savings products and ISAs

    Website: www.fordmoney.co.uk

    Telephone: 0345 266 1231

    Freepost address:

    RTUB-AAXH-UHKE
    Ford Money 
    PO Box 871 
    Wallsend
    NE28 5BT

    Ford Money is a trading style of FCE Bank plc. which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Firm Reference Number 204469.

    Registered in England and Wales under registration number 772784.

    Ford Protect

    For enquires about extended warranties and servicing and maintenance plans, contact Ford Protect on 0870 241 6726

    Ford Breakdown Assistance

    Phone from within the UK: 020 3564 4444

    Phone from outside the UK: 0800 88 77 66 11 or +33 426 298 781

  • If you have any queries about our online sales process please contact the team using one of the methods below:

    Phone:

    0330 088 8747

    Monday - Friday: 8.30 am – 8.00 pm
    Saturday: 8.30 am – 7.00 pm
    Sunday (Excluding Public Holidays): 9.30 am – 5.00 pm 

  • Reach us on social networks. We Have Response teams ready for your questions.

    Ford Motor Company

    @forduk

    Monday - Friday: 8.30 - 21.00
    Saturday: 10.00 - 18.30

    Ford Service

    @FordService_UK

    Monday - Friday: 8.30 - 21.00
    Saturday: 10.00 - 18.30

Phone

Give us a call.

Ford Motor Company Ltd
020 3564 4444
OPTION 1 Ford Roadside Assistance
OPTION 2 Ford Accident Management
OPTION 3 Ford Online Sales Service
OPTION 4 Customer Relationship Centre
OPTION 5 Ford Technical Information
OPTION 6 Ford Credit, Ford Lease and Ford Insure

Company details: Ford Motor Company Limited. Registered in England: Company Registration No.235446, Registered Office: Arterial Road, Laindon, Essex, England, SS15 6EE.

The Motor Ombudsman 
Ford UK is a member of the Motor Ombudsman accreditation scheme and subscribes to the CTSI-approved New Car Code of Practice. 

The Motor Ombudsman will offer free impartial information and if appropriate, an alternative dispute resolution process in the event that you are not satisfied with the outcome of a concern. For more details please visit their website at www.TheMotorOmbudsman.org or call their Information Line on 0345 241 3008. Calls are charged at 7p per minute plus your phone operator’s connection charge.

The Motor Ombudsman

Dealer

Search and Contact a specific Ford Dealership near you.

 

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Service today until <%-todayServiceClosingTime%>

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  DIRECTIONS

  DEALER DETAILS

Email

Ford Motor Company Ltd

UKCRC1@ford.com

For any general enquiries or for concerns or issues you may have on your Ford vehicle please email UK Relationship Centre.

Ford Business Centre

flinform@ford.com

For all Fleet related enquiries please email Ford Business Centre.

Mail

If you prefer to send letters by post,our mailing addresses are below.

  • Customer Relationship Centre

    Ford Customer Relationship Centre
    Royal Oak Way South
    Daventry
    Northamptonshire
    NN11 8NT

    Ford Credit

    Ford Credit 
    Manchester Business Centre
    Number One 
    1 Tony Wilson Place 
    Manchester 
    M15 4FN

    Ford Insure

    To obtain a new Ford Insure quotation please call  0333 234 9976

    You can find out more about Ford Insure here

    Treating Customers Fairly

    Treating customers fairly is a core principle at Ford Credit. This forms a cornerstone of how we do business with all our customers and is embedded in our company culture. If, at any time, you believe that we have failed to live up to this principle please contact us.

    FCE Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.  Financial Services Register number 204469.  FCE Bank plc acts as an insurance introducer in relation to Ford Insure.  In relation to this same product, Ford Motor Company Limited is an appointed representative of FCE Bank plc (registered in England with company number 0772784) Registered office: Arterial Road, Laindon, Essex, SS15 6EE.

    Ford Insure contracts are arranged, administered and provided by EUI. EUI is a subsidiary of Admiral Group plc.
    Admiral Group plc is registered in England and Wales at Tŷ Admiral, David Street, Cardiff, CF10 2EH (Reg No: 03849958). EUI Limited (Reg No: 02686904) is a subsidiary of Admiral Group plc and is authorised and regulated by the Financial Conduct Authority (Firm reference number: 309378). These details can be confirmed by visiting the Financial Services Register, www.fca.org.uk/register. EUI Limited acts for, and on behalf of, other regulated insurance companies. Further details may be provided on request. 

    INS2019/052 Exp 14/03/2023

    Ford Money

    For information on our savings products and ISAs

    Website: www.fordmoney.co.uk

    Telephone: 0345 266 1231

    Freepost address:

    RTUB-AAXH-UHKE
    Ford Money 
    PO Box 871 
    Wallsend
    NE28 5BT

    Ford Money is a trading style of FCE Bank plc. which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Firm Reference Number 204469.

    Registered in England and Wales under registration number 772784.

    Ford Protect

    For enquires about extended warranties and servicing and maintenance plans, contact Ford Protect on 0870 241 6726

    Ford Breakdown Assistance

    Phone from within the UK: 020 3564 4444

    Phone from outside the UK: 0800 88 77 66 11 or +33 426 298 781

    Ford Motability

    Ford Motability
    PO Box 7597
    Daventry
    NN11 1DL

    Email: mobility@ford.com

    Telephone: 0345 60 400 19

    Military & Tax-Free Sales

    Ford Motor Company Room 01V-C12-C
    Arterial Road
    Laindon
    Essex
    SS15 6EE

    Phone: +44 1277 252 888

    Monday – Friday: 8am – 4:30pm

    E-mail: taxfree@ford.com

    Ford Rental

    Phone: 0844 257 0909

    Email: info@fordrental.co.uk

  • Ford Fleet

    Ford Motor Company Limited
    Ford Business Centre
    Lower Annex South
    V Building
    Arterial Road
    Laindon
    Essex
    SS15 6EE

    Phone: 0345 723 23 23

    Mon – Fri: 08.00 – 18.00

    Email: flinform@ford.com

    Finance for Business

    For queries relating to Ford Lease:

    Ford Lease 
    ALD Automotive Limited 
    Oakwood Drive 
    Emersons Green 
    Bristol 
    BS16 7LB 

    Customer Services: 0344 600 1405

    Email: info@fordlease.co.uk

    Fleet Service Centre - 100+ vehicle fleets only

    Fleet Service Centre - Room GB-15-1B--B07-A 
    Ford Motor Company
    Dunton Technical Centre
    Arterial Road
    Laindon
    Essex
    SS15 6EE

    Phone: 01277 251250 

    Email: fleetalk@ford.com

     

  • Training

    Henry Ford Academy
    Royal Oak Way
    Daventry
    Northants
    NN11 8NT

    T: 01327 305232

    E: hfacad@ford.com

    Ford Britain Trust

    The Ford Britain Trust handles charitable requests received by the Company.  It accepts and considers applications for grants towards capital projects or items of equipment from organisations and projects located in the vicinity of Ford Motor Company Limited locations in the UK.

    Ford Britain Trust
    15-02B D20-B
    Ford Dunton Technical Centre
    Laindon
    Basildon
    Essex
    SS15 6EE

    Email: fbtrust@ford.com

    Dealer Agreements Applications

    Manager Franchising & Business Management
    Ford Motor Company Limited
    Room Number: 00V – K01
    Arterial Road,
    Laindon,
    Essex
    SS15 6EE

    Ford Component Sales 

    Ford Component Sales
    Room 2B-E20
    Ford Motor Company Limited
    Arterial Road
    Laindon
    Essex
    SS15 6EE

Ford Online Sales Team:

If you have any queries about our online sales process please contact the team using one of the methods below:

Phone:
0330 088 8747
Monday - Friday 8.30 am – 8.00 pm
Saturday 8.30 am – 7.00 pm
Sunday
(Excluding Public Holidays)
9.30 am – 5.00 pm
Email:
orders@fonlinesales.co.uk
 

Social Assist

Reach us on any of our social networks. We have response teams ready for your questions.

Ford Motor Company Ltd

Monday - friday

Saturday

8.30am - 9.00pm

9.00am - 7.00pm 

Ford Service
Monday - Saturday 7.00 - 19.00
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