Ford Recovery Service and Roadside Assistance
Comprehensive breakdown recovery across the UK & Europe
Breakdown recovery service
Year-round cover
Ford Assistance is a roadside rescue, repair and recovery service that helps you at home or anywhere in Europe and the UK, seven days a week, 365 days a year.
Every new Ford comes with free Ford Assistance for 12 months.
Have your scheduled service at a participating Ford Dealer and we’ll extend Ford Assistance by either 12 or 24 months for free (dependent upon service intervals of your vehicle).
Ford Roadside Assistance
Every new Ford comes with one year's free Ford Roadside Assistance, providing you with roadside rescue, repair, and vehicle recovery anywhere across Europe, should you need us.
What’s covered
If your vehicle breaks down and we’re unable to fix the problem at the roadside, don’t worry! Ford Assistance has you, and your vehicle, covered. You have a choice of one of the following:
Replacement vehicle
We’ll provide a temporary loan vehicle for up to two working days while yours is being repaired.
Rail travel
If your vehicle can’t be fixed straight away, we’ll pay reasonable public transport costs for you and your passengers.
Air fare
If your vehicle can’t be fixed straight away, we’ll pay reasonable air travel costs for you and your passengers.
Hotel expenses
We’ll pay for a night’s accommodation, for you and your passengers while your vehicle is being repaired.
Vehicle repatriation
If repairs are not completed before you return home, we can arrange for one person’s travel to collect the vehicle.
Load continuation
We’ll provide a load continuation service to a single destination for perishable goods.
Local market specific phone number.
Click here to view Ford Roadside Assistance Terms and Conditions.
What to do if your vehicle breaks down
Just call Ford Assistance and we’ll get someone to you as fast as we can.
- In the UK call: 020 3564 4444 (breakdown within UK)
- In Europe call: 0208 6039100 (breakdown outside UK)
If we can’t fix the problem there and then, we’ll help you get to your destination and arrange for the recovery of your vehicle
Ford Camper Assist
Every new Ford campervan or motorhome conversion comes with free Ford Camper Assist for 1 year.[disclosure: Camper Assist – Eligibility] Europe-wide roadside assistance and recovery. Reaching out, wherever you roam. Camper Assist offers dedicated campervan and motorhome cover tailored to your trip. Including appropriate recovery vehicles, service centres that cater for your camper, and support designed to keep your adventure on track.