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Contact Us


Answering your questions about Ford Credit

Please be aware that you can make changes to your account and obtain a settlement quote via Ford Credit Account Manager. You can also contact Ford Credit by e-mail, post or telephone. The majority of questions can be answered via our comprehensive FAQs section.

Ford Credit Account Manager

To access your Ford Credit Account please Sign-In or Register here

When registered for Account Manager, you can:

Obtain a Settlement Quote

Make a Payment

Update Address/Phone Number and Marketing Permissions

Change Payment Date/Bank Details

E-mail Us:

Please e-mail us via secure email by clicking here.  You will receive a response by the end of the following business day.  Our opening hours are 9.00am - 5.15pm weekdays.

^Please note that the transmission of information via the Internet (including e-mail) is not completely secure.  Although we do our best to protect your personal data,  any transmission is at your own risk.  Once we have received your information, we will use strict procedures and security facilities to ensure against unauthorised access. 

By Post:

Ford Credit
Manchester Business Centre
Number One
1 Tony Wilson Place
M15 4FN

Need to make a complaint?

Our goal is to provide excellent service but recognise occasionally things go wrong and you may need to contact us.  Find out how here

Telephone Us:

Telephone Number: 0345 712 5490.  Opening hours Monday to Friday 9.00am to 5.15pm and Saturdays 9.00am - 1.00pm.


*Calls to 0345 numbers are charged at the same rate as a standard 01 or 02 geographic number, even when calling from a mobile. Calls may be monitored or recorded.

Important Information

Ford Credit is a trading style of FCE Bank plc. Registered in England: No 772784. Registered Office: FCE Bank plc, Arterial Road, Laindon, Essex, SS15 6EE.  FCE Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under firm reference number 204469.