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Answering your questions about Ford Credit

By Telephone

Account Services
0345 712 5490*

Opening Hours
Monday to Friday 9:00am to 5:15pm
Saturday 9:00am to 1:00pm

Email Us

Please send any account queries via secure email and a Ford Credit representative will respond by secure email by the end of the next business day.  Our opening hours are 9:00am to 5:15pm weekedays.

For Customer Relations related enquiries and complaints you can contact us on custrel@ford.com^

By Post

Ford Credit
Manchester Business Centre
Number One
1 Tony Wilson Place
M15 4FN

*Calls to 0345 numbers are charged at the same rate as a standard 01 or 02 geographic number, even when calling from a mobile. Calls may be monitored or recorded.

^Please note that the transmission of information via the Internet (including e-mail) is not completely secure.  Although we do our best to protect your personal data,  any transmission is at your own risk.  Once we have received your information, we will use strict procedures and security facilities to ensure against unauthorised access.  To keep your data secure please do not send any Personally Identifiable or Sensitive Personal Information to custrel@ford.com

Request a call from us

If you're an existing Ford Credit customer, why not take advantage of our Call Back Request service. All you need to do is choose a time of your convenience, tell us what you wish to talk about, and a member of our dedicated Account Services team will give you a call.


The answers to our most frequently asked questions.

Need to make a complaint?

Our goal is to provide excellent service but recognise occasionally things go wrong and you may need to contact us. Find out how here

Important Information

Ford Credit is a trading style of FCE Bank plc. Registered in England: No 772784. Registered Office: FCE Bank plc, Arterial Road, Laindon, Essex, SS15 6EE.  FCE Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under firm reference number 204469.