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SYNC Update Troubleshooting

Having trouble getting a log file generated for your SYNC 3 update? Please follow below steps:

  1. Download this package (ZIP 44KB) and extract it on a USB stick (the USB stick needs to in ex-fat format)
  2. Enter your vehicle and switch on the engine
  3. When Sync 3 is fully loaded, insert the USB stick
  4. Wait until an “installation complete” message appears (it may take approximately 1 minute). This should now have produced a new log file.
  5. Return to your PC and complete your update by uploading the log file onto the Ford website


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