SYNC Update Troubleshooting
Having trouble getting a log file generated for your SYNC 3 update? Please follow below steps:
- Download this package (ZIP 44KB) and extract it on a USB stick (the USB stick needs to in ex-fat format)
- Enter your vehicle and switch on the engine
- When Sync 3 is fully loaded, insert the USB stick
- Wait until an “installation complete” message appears (it may take approximately 1 minute). This should now have produced a new log file.
- Return to your PC and complete your update by uploading the log file onto the Ford website