Why Have I Received a Recall Letter?

We constantly monitor vehicles in production and in the field and we have found a potential issue on your vehicle that requires a Ford Authorised Repairer to check and repair your vehicle at no cost to you. Full details of the potential issue can be found in the letter that has been sent to you.

The letter you have received will clearly state if the potential issue is safety related. Also, if there is an ‘S’ in the Field Service Action (FSA) title, for example FSA 22Sxx, the S indicates a safety recall.

Other types of recalls are Emissions related (indicated by an ‘E’ in the FSA title), vehicle Compliance (indicated by and ‘C’ in the FSA title) and an owner notified customer satisfaction action (indicated by a B in the FSA title).

We fully encourage you to book into a Ford Authorised Repairer as soon as you possibly can to have the potential issue checked and remedied.

If your vehicle was fixed for the issue mentioned in the letter you have received and the recall action number matches, there is nothing further for you to do and we thank you for being so proactive.

Why did I Get a FordPass app Message Sooner Than Receiving the Official Letter From Ford Motor Company?

Sending a FordPass message to your mobile device is a much faster method of communication than using traditional mailing methods. Delays to receiving your physical letter can include the time it takes to gather customer name and addresses from authorities (if Safety, Emissions or Compliance related), followed by printing and mailing the physical letters. Our aim is to inform you as soon as is possible, the fastest method is by the FordPass mobile app.

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