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How do I contact a Ford Guide using the FordPass™* App?

Get one-on-one help from a friendly Guide. Our team of FordPass experts are available via phone or live chat to answer any FordPass questions you may have.

To contact a Guide:

  1. Navigate to the Account menu.
  2. Select Help.
  3. Tap on one of the following buttons:
    • Chat 
    • Call 

Note: Self-help content is available as well to help answer your FordPass questions when Guides are not available. You can select CHANGE for a full list view of app topics or search using the How can we help you field. 

Additional Information

What if I am unable to contact a Guide?

*FordPass App is compatible with select smartphone platforms and available via download. Data rates may apply.


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