Shop FordBusiness CustomerVans & Pickups

The FordPass App Lost Connection

If you receive the message stating the FordPass has become unresponsive, please attempt the following:

  1. Check for FordPass app updates on your mobile device.
    • If you are unsure if your app is up-to-date, please search for FordPass in you respective app store.
      • If the update option appears, please update and try using the app again.
      • If the app shows as up-to-date, please continue to troubleshoot using the steps below.
  2. Check your cellular strength and or Wi-Fi connection.
    • Wi-Fi connection 
      • If Wi-Fi is turned off, turn Wi-Fi on and attempt to connect.
      • If Wi-Fi is turned on, turn Wi-Fi off and attempt to connect using cellular data.
    • Cellular connection 
      • If cellular data is turned off, turn cellular data on and attempt to connect.
      • If cellular data is turned on, turn cellular data off and attempt to connect using Wi-Fi.
  3. Force close the app.
    • Android devices
      • Open your device's Settings.
      • Scroll down and select Apps (this is usually found in the Device section).
      • Scroll down and tap an app.
      • Select FordPass.
      • Tap the Stop or Force Stop option.
      • Tap OK to confirm the action.
    • iOS devices without a Home button
      • Swipe up from the bottom of the screen and pause slightly in the middle of the screen.
      • Swipe left or right until you locate FordPass.
      • Swipe up on the FordPass app.
    • iOS - devices with a Home button 
      • Double click the Home button.
      • Swipe left or right until you locate FordPass.
      • Swipe up on the FordPass app.
  4. Log out of the app and then back in. 
  5. Power off your device for 30 - 60 seconds. 

If you are still having trouble after attempting all of steps above, please contact a Guide for additional assistance.

Ford Motor Company Limited uses cookies and similar technologies on this website to improve your online experience and to show tailored advertising to you.

You can manage cookies at any time on the Manage Cookie Settings page but this may limit or prevent use of certain features on the website.

Please see the website privacy and cookie policy  for further information.