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Why does the app say that my activation is in progress?

If you requested access to Remote Commands, but received a pop-up confirming that your activation is in progress, this means you have done one of the following:

  • Completed all vehicle activation steps, but an error is causing a delay.
  • Requested activation, but you have not interacted with your vehicle screen.
  • Requested activation permission to a vehicle, but your request has not been approved.
  • Requested activation, but after 90 seconds, your app status goes back to Activate Vehicle. 

Note: After 90 seconds you can request to activate again. If your status does not change after three attempts, please select to contact a Guide for an escalation. 

If you've completed all required steps and your activation remains in progress:

  1. Tap OK on the pop-up.
  2. Navigate to the Account menu. 
  3. Select Help and contact a Guide for additional support. 

If you have not completed the in-vehicle authorization steps:

  1. Tap OK on the pop-up.
  2. Accept the activation message on vehicle screen.

Note: For the full list of steps, use the activate my vehicle topic. 

If you are waiting for an approval:

  1. Tap Continue on the message.
  2. The app will direct you back to the Vehicle landing screen.
  3. Before you can access the commands, your request has to accepted by the activated user. 

Additional Information

Why is my authorization request blocked?
Why is my activation pending?

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