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Unable to Load Application to Device

If you are experiencing issues with the app not loading, please try the steps below.

  1. Check for FordPass app updates on your mobile device.
    • If you are unsure if your app is up-to-date, please search for FordPass in you respective app store.
      • If the update option appears, please update and try using the app again.
      • If the app shows as up-to-date, please continue to troubleshoot using the steps below.
  2. Log out of the app and sign back in.
  3. Check your cellular strength and or Wi-Fi connection.
    • Wi-Fi connection 
      • If Wi-Fi is turned off, turn Wi-Fi on and attempt to connect.
      • If Wi-Fi is turned on, turn Wi-Fi off and attempt to connect using cellular data.
    • Cellular connection 
      • If cellular data is turned off, turn cellular data on and attempt to connect.
      • If cellular data is turned on, turn cellular data off and attempt to connect using Wi-Fi.
  4. If the app is still crashing; take note of your username (email used when registering the app).
    • To access your username:
      • Select Account in the app.
      • Tap on View & Edit Profile.
      • Your username is listed under the Your Login Information section. 
  5. Log out of the app.
  6. Delete the app from your mobile device.
  7. Power off your mobile device for 30 – 60 seconds.
  8. Download the app again. 
  9. Log back in with your username and password.
    • If you are having trouble resetting your password, click here.

If you are still having issues with the app, please contact a Guide for additional assistance. 

 

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