Why does my modem activation status show as unavailable in FordPass^®*?

If a previous owner or current user has a pending activation status, and you select to activate your vehicle, you will receive a pop-up in FordPass advising activation is Currently Unavailable.

In order to activate your account, the current activation request has to be completed first. 

If you are the vehicle owner, you can perform a FordPass Connect Reset to remove any previous users, all their data, and in-vehicle settings. 

If you experience additional issues, select to contact a Guide for more support.

Additional Information 

How do I approve secondary user modem requests?
How do I request access to an activated vehicle?

*FordPass App is compatible with select smartphone platforms and available via download. Data rates may apply.