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Contact UsHow do I remove FordPass®* modem access for authorised users?
If you wish to remove all authorised users from accessing your Ford via their FordPass App account, perform a FordPass® Connect** Modem Reset. This reset can only be performed in-vehicle. All other SYNC®*** settings, such as paired devices, phone book, and stored addresses will be retained.
Important: When completing a master reset, if modem reactivation is not completed within 24 hours, any subscriptions that the customer has enrolled automatically cancel.
Removing FordPass Modem Access
Select your in-vehicle screen below for the appropriate steps.
SYNC 4 or SYNC 4A
To remove all FordPass modem access using your SYNC 4 or SYNC 4A screen:
- Access your vehicle.
- Ensure that your vehicle is on, running, in park, and in a well-ventilated area.
- Tap the Vehicle button.
- Select Settings.
- Scroll down and select Reset.
- Tap FordPass Connect Reset.
- Scroll down and select Reset All.
Note: A message will appear confirming that all FordPass Connect settings will be erased and reset to the factory default.
- Tap Continue.
The FordPass Connect Reset is now complete. All previously authorised users will receive a “Vehicle Access Removed” notification in their FordPass App account and will no longer be able to access the vehicle.
If you wish to reactivate the vehicle modem, select Activate Vehicle in your FordPass App and follow the instructions provided.
Note: Reactivating a vehicle will not reauthorise the previously authorised users.
SYNC 3
To remove all FordPass modem access using your SYNC 3 screen:
- Access your vehicle.
- Ensure that your vehicle is on, running, in park, and in a well-ventilated area.
- Select Settings from the bottom panel of your vehicle screen.
- Tap General.
- Scroll down and select Reset.
- Tap FordPass Connect Reset.
- Scroll down and select Reset All.
Note: A message will appear confirming that all FordPass Connect settings will be erased and reset to the factory default.
- Tap Continue.
The FordPass Connect Reset is now complete. All previously authorised users will receive a “Vehicle Access Removed” notification in their FordPass App account and will no longer be able to access the vehicle.
If you wish to reactivate the vehicle modem, select Activate Vehicle in your FordPass App and follow the instructions provided.
Note: Reactivating a vehicle will not reauthorise the previously authorised users.
If you experience issues, contact a Guide using the Account > Help options in FordPass.
Additional Information
*FordPass App is compatible with select smartphone platforms and available via download. Data rates may apply.
**FordPass Connect enables connected services and is available on selected vehicles or vehicles with navigation. FordPass Connect will be enabled at time of vehicle delivery. You may choose to opt in/out of certain data sharing. Data coverage and service is not available everywhere. Data rates may be incurred. FordPass and Connected Car Privacy Policies apply, available on your local Ford website.
***Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.
