What is a Public Charger Charge Card?
This article aims to provide with an overview of charging related terms, offer you a better understanding of your Ford charging accessories and services, and how to optimise your public charging experience.
Radio Frequency Identification (RFID)
Click on one of the questions below to learn more.
What is a Radio Frequency Identification (RFID) Card?
You are issued with a Radio Frequency Identification (RFID) card when you purchase your Ford Battery Electric Vehicle (BEV) or Plug-in Hybrid Electric Vehicle (PHEV), and your card will be sent to you by post. This will allow you to utilise public chargers and ensure you are charging on-the-go.
Ford is one of the founding members of "Ionity": a network of public charging stations enabling you to keep your Ford BEV charged, and keep you on the move.
To support our long range BEVs, Ford is currently a partner investor in Ionity, to provide high power charging to our BEV customers and support long range travel.
How to Troubleshoot Issues with RFID Cards?
Like all technology, RFID is not perfect. Here is a list of actions you can take to help ensure your RFID card is operating properly.
- RFID cards work through radio signals. To avoid interference from other cards, please only present one card at a time to the reader.
- The card and reader are designed to work through close contact between them. Remove the card from your wallet and place directly in front of the reader to activate/deactivate the charger.
- Keep your card safe and secure at all times. You are liable for any costs incurred from the use of your card.
If your RFID token / Chargecard is not recognised by the charger you are trying to use, please follow the steps below:
- Check your FordPass®* App to see if the charger is in the Ford network
- Check to ensure you have a valid payment method on your account
- Test whether the RFID card works with other chargers
- Phone the support number printed on your RFID card
- Check to ensure Shell Recharge have not suspended your card
What Should I do if my RFID Card is Lost or Stolen?
The RFID card can suffer from physical damage in the same way that a credit, debit, store card, or loyalty card can. If the card is damaged and does not work, a replacement will need to be requested. It is important to request a replacement card through the official route to ensure that the new replacement card is linked to your account. A replacement card can be requested via the Ford Customer Service Representative (CRC).
If your card is stolen, please contact the Ford Customer Relationship Centre, immediately, so the card can be locked out of your account. Similar to a charge card, the RFID needs to be locked to prevent abuse or misuse of your card and your account.
BlueOval Charge Network (BOCN) and BlueOval Charging Card
Click on one of the BlueOval™ questions below.
What is a BlueOval Charge Network Charging Card?
You are issued with a BOCN Charging Card when you purchase your Ford Mustang Mach-E®, Explorer® or Capri®, and your card will be sent to you by post. This will allow you to utilise public chargers and ensure you are kept moving.
My BlueOval Charge Network Charging Card is not Working, What do I do?
You can get in touch with one of our FordPass Guides via the 'Help' section in the app. They will try to resolve the issues you are having with the card, or arrange the delivery of a new card.
Can I Re-use the Card From a Previous Owner of my Ford Electric Vehicle?
No. Each card can only ever be registered to one user. If you buy a used Ford Electric Vehicle (EV), then you can get a new card from the CRC for free.
Please visit the public charging page, for more information about BOCN and charging your fully electric-vehicle.
Additional Information
Can I still use a public chargers if I have forgotten my FordPass Charging Card?
*FordPass App is compatible with select smartphone platforms and available via download. Data rates may apply.