This note is for the attention of any of our Customers who may have experienced engine damage as a result of loss of coolant and subsequent engine overheating on their 1.0L EcoBoost equipped Ford Focus vehicle. We want to ensure that you receive correct information and advice on this issue.
The Q+A below provides background information on this issue. After reading this please check if your vehicle is affected by Field Service Action 4S615 via our Ford ETIS System (see link below). Please have your 17-character Vehicle Identification Number (VIN) to hand – this is printed on the vehicle V5 document. The VIN is also visible through a panel on the lower left hand side of the front windscreen, the VIN plate under the vehicle bonnet and inside the driver’s side door.
If your vehicle is shown as being affected by Field Service Action 4S615 please contact your nearest Ford Authorised Repairer as soon as possible and they will inspect your vehicle and speak directly with us on your behalf.
You can access your nearest Ford Authorised Repairer by clicking here.
To check if your vehicle is affected by Field Service Action 4S615 please click here to access the Ford ETIS system.
We recommend that all concerned Customers follow these easy steps so that we can get your issue dealt with promptly and with minimum inconvenience to you.
Frequently Asked Questions
1. What is the issue with the 1.0L Engine?
Certain Ford Focus vehicles with the 1.0L EcoBoost engine may have an issue with the degas pipe causing it to crack. This may result in the engine overheating and failing.
2. How do I find out if my vehicle is affected by this issue?
You can check this on the Ford ETIS system. If your vehicle does not appear on ETIS it is not affected or has been repaired previously.
3. If my vehicle is affected, what are the potential visible signs prior to failure?
- Steam emitting from the engine
- Visible leak of coolant from the engine when stationary. The vehicle alert systems will notify the driver of the following:
- temperature gauge and a warning lamp indicate an increase in temperature
- an audible chime will alert the driver that the warning systems are above permitted levels and should the problem persist there is a textual display also alerting the driver providing a warning.
4. What should I do if any of the above occur?
Stop the vehicle safely at the side of the road as soon as you can and contact your recovery provider. You should not restart the vehicle.
5. What happens after vehicle recovery?
Your vehicle should be taken to a Ford Authorised Repairer for diagnosis of the issue.
6. Who will pay for my vehicle to be repaired?
If your vehicle is under warranty it will be covered for this issue. For vehicles outside of warranty each case will be reviewed by Ford on a case by case basis and your Dealer will keep you advised.
7. Is this a safety recall?
This is not classified as a safety issue by the Driver and Vehicle Standards Agency because there are several visible signs (as described above) that the engine is beginning to overheat prior to engine shut down.
8. Why has it taken so long for me to receive the FSA letter from Ford?
The majority of affected customers received this letter in a timely manner based on original owner information. Changes of address and ownership can lead to delays in current registered owners receiving the letter.
9. Why am I not entitled to a courtesy car?
There is no right to a courtesy vehicle in the event that a vehicle repair is required. We will work with our dealer network to ensure that vehicles are repaired without delay, to minimise the inconvenience to the owner. However, generally the owners of the affected vehicles will have to make their own arrangements for alternative transport.