Contacting FordPass

You can contact the FordPass team via one of the following methods:

Via FordPass Chat within the FordPass App*:

Monday - Saturday 10:00 - 21:00

By pressing the Call a Guide button within the FordPass App

Monday - Saturday 10:00 - 21:00

*As part of our ongoing improvements to the FordPass application, we have implemented a change within our chat function. If you are using Android you will need to upgrade to v3.20 to continue to be able to contact us via chat. If your device is running Android 5 or 6 you will know longer be able to utilise the chat service, however you can still call the Guides or use the self-help section.