Ford Warranty: Coverage and Exclusions

Ford Warranty: Coverage and Exclusions

Coverage

Base Warranty

This covers the repair or replacement of any parts found to be defective as a result of a manufacturing or material defect within the three year base warranty period. This part will be repaired or replaced completely free of charge by any authorised dealer, regardless of any changes of vehicle ownership during the base warranty period.

Parts Warranty

Ford Authorised Dealers only use original Ford replacement parts for warranty repairs. These parts meet our stringent quality and safety standards, which means the performance and the resale value of your Ford are less likely to be affected.

Paint Surface Warranty

We also cover the paint surface of your vehicle. If the paint surface of the vehicle requires attention due to a manufacturing defect, the necessary repairs will be performed completely free of charge by any Ford authorised dealer..

Corrosion Protection Warranty

Your Ford bodywork is covered against perforation by rust, from the inside or underside, for 6 to 12 years, depending on your vehicle. However, surface rusting caused by scratches or stone chips, isn’t covered.

 

Items that are subject to wear and tear are generally divided into two categories, namely those specified for replacement or adjustment during scheduled maintenance and those that require replacement or adjustment dependent upon conditions of use.

Wear and Tear

Scheduled maintenance items -

The parts listed below have a limited service life and are either replaced or adjusted during scheduled maintenance operations. These parts are covered by the Ford Base Warranty up to the first point at which replacement or adjustment becomes due.

  • Drive belts
  • Spark plugs
  • Oil filter, air filter, pollen filter, diesel particulate filter and fuel filters.

Wear and tear items -

The items listed below have either a limited service life or are subject to damage. However, these items are covered by the Ford Base Warranty for up to one year or the vehicle's first scheduled service, whichever occurs first:

  • Wiper blades
  • Light bulbs. (Xenon headlamp bulbs and fascia / instrumentation illumination are covered for the full duration of the Ford Base Warranty)
  • Remote control handset batteries
  • Adjustments, including but not limited to: headlamp and hinged panel adjustments, suspension tightening, steering geometry adjustments and handbrake cable adjustments

Note: Brake pads, brake shoes, brake discs, clutch and any other friction related components are not covered when replacement is due to wear and tear, but they are covered against manufacturing defects for the duration of the Ford Base Warranty.

Note: Glass is covered by the Ford Base Warranty for up to 1000 miles / 1500 kilometres. Glass replacement due to heating element failure is covered throughout the Ford Base Warranty period.

Consumable fluids

Replacement or 'top-up' of consumable fluids, e.g. oils, coolant, brake fluid, windscreen wash solution and refrigerant, are covered only when they are used as part of a warranty repair.

 

Exclusions

While our warranties are comprehensive, there are some things we don’t cover. 

Ford is not responsible for any repair or replacement that is required as a direct result of:

  • Damage caused by neglect, flooding, accident, rallying, racing or any other improper use
  • Normal wear and tear
  • Failure to properly maintain the vehicle in accordance with Ford maintenance schedules and service instructions
  • Failure to properly maintain paint and bodywork by regular cleaning in accordance with Ford instructions
  • Unauthorised modifications of the vehicle or its components
  • Refilling or topping up with incorrect specification fuel (see 'Owner's Guide')
  • CNG (Compressed Natural Gas) and LPG (Liquefied Petroleum Gas) conversions that are not approved by Ford
  • Use of bio-diesel or bio-ethanol alternative fuels in concentrations that exceed 5% (Excludes: Ford flexible fuel vehicles (FFV))
  • Use of supplemental additives and flushing agents for fuel or engine oil (unless specified as part of a Ford service requirement)
  • Failure to rectify on a timely basis any paint or corrosion damage identified during the Body and Paint Check
  • Factors beyond Ford control, such as: airborne contamination, storm damage, stone chips, scratches and the use of unsuitable cleaning agents
  • Repairs using methods that have not been approved by Ford
  • Failure to use genuine Ford branded parts and fluids or, parts and fluids that match the quality of genuine Ford branded parts and fluids.

Repairs covered by Ford Warranties can be performed by only Ford Authorised Dealers except in case of emergency (for example remobilising the vehicle if a Ford Authorised Dealer cannot assist).

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Phone - 020 3564 4444

Email - UKCRC1@ford.com

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