How to make a complaint to Ford Insure
Ford Insure: Complaints
Our customer complaints procedure
At Ford Insure, our aim is to get everything right, first time, every time. If a mistake is made we aim to put it right quickly. To start the process of reporting a complaint all you need to do is phone, e-mail or write to the contact details below:
Telephone: 0344 693 6730
Calls to 0344 numbers are charged at the same rate as a standard 01 or 02 geographic number, even when calling from a mobile. Calls may be monitored or recorded.
Write to: Ford Insure, Europa House, Midland Way, Thornbury, Bristol, BS35 2JX
Once your complaint has been received it will be treated with the highest importance.
What happens next?
Within five working days we will:
- Write or e-mail you to confirm that we've received your complaint
- Try to deal with your complaint straight away, but if we need to investigate further in order to resolve the problem:
Within four weeks we aim to:
- Give you our Final Response to the complaint, with all the reasons for the actions or decisions, along with details of the Financial Ombudsman Service; OR
- Explain why it is not yet possible to give you our Final Response, and let you know when we will be ready to do so.
We hope that our response will not exceed eight weeks but should it do so, we will explain why it has not been possible to give you our Final Response, and let you know when we will be ready to do so. At this point we will also advise you of your rights under the Financial Ombudsman Service.