Ford Credit: End of Agreement Options
Customers wishing to contact Ford Credit during Covid-19:
If you wish to discuss your Ford Credit account, the best way to contact us is via our Contact Request Form. Please click here to access it directly and we will get back to you as soon as possible. Please note that due to the high volume of emails, we are processing requests slower than usual. Thank you for your patience during these challenging times.
Ford Options Customers
At the end of your agreement you have three options:
Renew : Choose another car
If you would like to renew your Ford you can trade your current vehicle in at your Ford dealer or sell it privately if you prefer. You must settle your account, and then any excess value over the Optional Final Payment can be used a deposit towards your new Ford.
Return : Hand the car back
If you would like to return your car, please contact your Ford dealer who will make arrangements for your vehicle to be inspected. As long as your car meets our fair wear and tear standards (PDF 29 KB) and is within the agreed mileage, and your account is up-to-date, there will be nothing further to pay. Additional charges will be incurred if you exceed the contracted mileage or if your car does not meet our fair wear and tear standards. These standards can be found in the Guide to your Ford Options Agreement which you received with your Welcome Letter. A copy can also be found here (PDF 3MB).
You must return the relevant vehicle documentation, including the MOT certificate if the vehicle is at least 3 years old and the V5 Vehicle Registration Document, also known as the logbook. If you do not return the V5, you will incur a charge for the cost of replacing it.
Retain : Keep the car
If you decide you want to keep the car, you just need to pay the Optional Final Payment plus the Purchase Fee and it's yours. To make this payment by Debit or Credit Card, or to discuss other options of how to settle your account then contact us on 03457 125490*.You can also settle your account by logging into ‘Ford Credit’ located within the FordPass App [click here for details on how to download] or online here.
Ford Acquire Customers
Ford Acquire is a traditional hire purchase product. At the end of your agreement you simply pay the purchase fee and the vehicle is yours.
If you are interested in a new Ford vehicle you can trade it at your Ford dealer or sell it privately and use the proceeds as a deposit towards your next vehicle.