Ford Credit: Contact Ford Credit

Customers wishing to contact Ford Credit during Covid-19:

If you wish to discuss your Ford Credit account, the best way to contact us is via our Contact Request Form. Please click here to access it directly and we will get back to you as soon as possible. Please note that due to the high volume of emails, we are processing requests slower than usual. Thank you for your patience during these challenging times.

You can contact us by telephone on 03457 125490*, and our contact details are also available here.

Alternatively, request for one of our dedicated Customer Service agents to call you back.

*Please have your account details ready. Calls to 0345 numbers are charged at the same rate as a standard 01 or 02 geographic number, even when calling from a mobile. Calls may be monitored or recorded.Managing Your Ford Credit account online

We recommend visiting where you can:

  • Request a settlement figure
  • Make a Debit Card Payment to your account
  • Update your contact details
  • Change your payment date
  • Download useful forms
  • Request assistance with your Ford Credit account.

You can also manage your Ford Credit Account 24/7 via the FordPass app which offers you the ability to:

  • Request a settlement figure
  • Make a payment to your account
  • View when your next payment is due
  • See your contract information
  • Request assistance with your Ford Credit account


1. Download the new FordPass app via the App Store or Google Play
2. Once set up, select ‘Ford Credit’ on your dashboard
3. Follow the step by step instructions provided to get registered


Phone - 020 3564 4444

Email -

All - Our Contacts

Ford Motor Company

Twitter - @forduk

Facebook - @forduk


Find closest dealer