Ford Credit: Accidents
Customers wishing to contact Ford Credit during Covid-19:
If you wish to discuss your Ford Credit account, the best way to contact us is via our Contact Request Form. Please click here to access it directly and we will get back to you as soon as possible. Please note that due to the high volume of emails, we are processing requests slower than usual. Thank you for your patience during these challenging times.
We require for your protection and ours that your car is comprehensively insured at all times. In the event of an accident you should submit a claim to your insurer. Please note you must continue to pay normal monthly instalments pending determination of your claim. You will continue to be liable for any difference between the insurers settlement amount and the outstanding balance on your finance agreement.
You can notify us of your insurance details via our online Account Request Service by clicking here.