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MONEY WORRIES

If you are experiencing money worries, we are here to help you manage your account.

Please don’t wait for us to contact you.  Give us a call.

It’s always better to let us know if you think you may have difficulty in making a payment to us.

If you have missed a payment or think you may miss a payment in the future then please give us a call as we may be able to help you.

Phone Us

Account Services: 0345 712 5759*

Opening hours Monday to Friday 9:00am to 5.15pm

*Please have your account details ready.  Calls to 0345 numbers are charged at the same rate as a standard 01 or 02 geographic number even when calling from a mobile.  Calls may be monitored or recorded.

Independent Advice:

There are many independent organisations that can provide free, impartial help and advice in relation to money issues.  Contact details can be found below:

Money Helper (Formerly “Money Advice Service”)

Bringing together the support and services of three government-backed financial guidance providers: The Money Advice Service, the Pensions Advisory Service and Pension Wise.

www.moneyhelper.org.uk 

www.moneyhelper.org.uk/en/contact-us/money-guidance

Citizens Advice

Provides free, confidential information and advice to assist people with money, legal, consumer and other problems.  You can find your local Citizens Advice using the search function on their website.

www.citizensadvice.org.uk

If you live in Northern Ireland, please contact Citizens Advice using the following details:

www.citizensadvice.co.uk 

0800 028 1881

debt.advice@citizensadvice.co.uk

National Debtline

An independent charity, dedicated to providing free debt advice by phone and online to people across the UK.

www.nationaldebtline.org

0808 808 4000

The Financial Conduct Authority

The financial regulatory body in the United Kingdom which operates independently of the UK Government.

https://www.fca.org.uk/publication/information-sheets/information-sheet-arrears-aug-2018.pdf

Mental Health Concerns

If you are struggling with mental health or caring for someone who is, you can find guidance and advice on the Mind, Rethink, or Mental Health Foundation websites, or at NHS Choices.

For 24 hour support contact the Samaritans on 116123

Ford Credit is a trading Style of FCE Bank plc. Registered in England: No 772784. Registered Office: FCE Bank plc, Arterial Road, Laindon, Essex, SS15 6EE. FCE Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under firm reference number 204469.

  • Ford Credit is a trading style of FCE Bank plc. Registered in England: No 772784. Registered Office: FCE Bank plc, Arterial Road, Laindon, Essex, SS15 6EE. FCE Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under firm reference number 204469.

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