COVID-19 : Requesting a payment deferral
If you are an existing Ford Credit Customer and are worried that you may not be able to make your next payment then you can contact us via one of the following methods to request a payment deferral.
You can request a payment deferral by registering or logging into Account Manager by clicking here
Alternatively, you can contact us via secure email to request a payment deferral. You will need to provide us with some personal information and in the Subject line select "Payment deferral request due to uncertaintly caused by coronavirus" in the dropdown menu.
Please complete the required information and a Ford Credit representative will respond as soon as possible.
Contact us via secure email here
If you are experiencing money worries, we are here to help you manage your account
Please don’t wait for us to contact you. Give us a call.
It’s always better to let us know if you think you may have difficulty in making a payment to us.
If you have missed a payment or think you may miss a payment in the future then please give us a call as we may be able to help you.
Account Services: 0345 712 5490*
Opening hours Monday to Friday 9:00am to 5.15pm
There are many independent organisations that can provide free, impartial help and advice in relation to money issues. Contact details can be found below:
Money Advice Service
Provides free and impartial advice on money and financial decisions to people in the United Kingdom.
If you live in England or Wales, use the following details:
0800 138 7777
If you live in Scotland, use the following details:
0141 572 0237
If you live in Northern Ireland, please contact Citizens Advice using the following details:
0800 028 1881
Provides free, confidential information and advice to assist people with money, legal, consumer and other problems. You can find your local Citizens Advice using the search function on their website.
An independent charity, dedicated to providing free debt advice by phone and online to people across the UK.
0808 808 4000
The Financial Conduct Authority
The financial regulatory body in the United Kingdom which operates independently of the UK Government.
Mental Health Concerns
If you are struggling with mental health or caring for someone who is, you can find guidance and advice on the Mind, Rethink, or Mental Health Foundation websites, or at NHS Choices.
For 24 hour support contact the Samaritans on 116123.
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Ford Credit is a trading Style of FCE Bank plc. Registered in England: No 772784. Registered Office: FCE Bank plc, Arterial Road, Laindon, Essex, SS15 6EE. FCE Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under firm reference number 204469.