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MY FINANCE AGREEMENT FAQS

  1. How can I update my personal or vehicle details?
  2. Can I transfer my agreement into another name?
  3. How do I change the bank details I use to pay for my finance agreement?
  4. When is my first payment due?
  5. Can I change the day that my payment is due?
  6. Where can I find my Ford Credit Account Number?
  7. How can I request a copy of my finance account contract?
  8. What happens if there is an accident and my vehicle is written off?
  9. How do I request for a third party to be authorised to act on my behalf concerning my finance account?
  10. How can I make a payment to my account?
  11. Can I take a payment holiday?
  12. Will I receive account statements?
  13. Can I cancel my finance agreement?
  14. Are there any penalties for late payment?
  15. I have the finance but do I have to be the registered keeper of the vehicle?
  16. Can I have a personalised number plate on my financed vehicle?

How can I update my personal or vehicle details?

You can update us with changes to your details using our Account Request Service by clicking on the required link below.

Personal details:

Vehicle Details:

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Can I transfer my agreement into another name?

We are unable to transfer agreements into another person’s name, irrespective of their relationship to you. However, there are some circumstances where we would consider this, such as transfers between two limited companies.

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How do I change the bank details I use to pay for my finance agreement?

You can request to set up a New Direct Debit or request a Standing Order mandate in the post here. Please note that Direct Debits must be in the name of the account holder.

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When is my first payment due?

Your first payment due date is shown on your agreement.  

You can also view your agreement details by logging into ‘Ford Credit’ located within the FordPass App.  Alternatively click here to order a copy of your finance agreement if you can't find your original.

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Can I change the day that my payment is due?

Yes, however, you can only move your due date forward in time and you may be limited as to how far and how many times you can change your due date.

You can change your due date by logging into ‘Ford Credit’ located within the FordPass App.  Alternatively you can request to move your monthly payment date to a more convenient date here.

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Where can I find my Ford Credit Account Number?

Your account number appears in the top right hand corner of your Ford Credit Welcome Letter or on  your copy of your finance agreement.

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How can I request a copy of my finance account contract?

Click here to order a copy of your finance agreement if your original has been lost.

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What happens if there is an accident and my vehicle is written off?

We require for your protection and ours that your car is comprehensively insured at all times. In the event of an accident you should submit a claim to your insurer. Please note you must continue to pay normal monthly instalments pending determination of your claim. You will continue to be liable for any difference between the insurers settlement amount and the outstanding balance on your finance agreement.

You can notify us of your insurance details via our online Account Request Service by clicking here.

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How do I request for a third party to be authorised to act on my behalf concerning my finance account?

Send us this form (PDF 236KB) to nominate someone to act on your behalf concerning your finance account. 

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How can I make a payment to my account?

Click here to make a card payment to your account. We accept payments with the following cards: 

Maestro (formerly Switch)

MasterCard Debit/Credit

Visa Electron

Visa Debit/Credit

Delta

Ford Credit does not charge for making a payment by Debit or Credit card, however, your card issuer may do. We recommend you check with your card issuer before making a payment. 

You can also make a payment by logging into ‘Ford Credit’ located within the FordPass App.  

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Can I take a payment holiday?

We don't offer a payment holiday facility. Please contact us on 03457 125490* to discuss your personal circumstances.

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Will I receive account statements?

Statements of Account provide details of all payments you have made to date and the outstanding balance. You will receive an annual account statement from us through the post on the anniversary of your contract. You can also request an interim statement to be posted to you within the next 5 working days by calling us on 03457 125490*

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Can I cancel my finance agreement?

You will have 14 days to withdraw from a regulated finance agreement starting the day after you receive confirmation that the agreement has been executed by us.  You can notify us of your intention to withdraw from your finance contract by calling us on 03457 125490* or by post at the following address:

Ford Credit
Manchester Business Centre
Number One
1 Tony Wilson Place
Manchester
M15 4FN

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Are there any penalties for late payment?

Penalties may apply for late payment dependent on your circumstances.  If you think you may have any difficulty in making your next payment is it better to contact us as soon as possible or visit our Money Worries section within FAQs for more information and links to independent advice.

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I have the finance but do I have to be the registered keeper of the vehicle?

The account holder of the finance agreement must be the registered keeper of the vehicle and also be fully comprehensively insured. 

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Can I have a personalised number plate on my financed vehicle?

Yes. Please speak to your chosen Ford dealer who may be able to arrange this for you at the time of purchase. 

Alternatively, you may add this at any time following the set up of your agreement, by providing us with a copy of the V5 showing the new Registration Number. Once received we will update our records, which should reflect in Experian within 24 hours. 

Click here for more details.

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*Calls to 0345 numbers are charged at the same rate as a standard 01 or 02 geographic number, even when calling from a mobile. Calls may be monitored or recorded.

Ford Credit is a trading Style of FCE Bank plc. Registered in England: No 772784. Registered Office: FCE Bank plc, Arterial Road, Laindon, Essex, SS15 6EE. FCE Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under firm reference number 204469.

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