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FORD ASSET PROTECTION FAQS

  1. How do I get a quote?
  2. Who would be my Insurer/Administrator?
  3. How do I make a claim?
  4. Can I cancel the policy?
  5. I have a query about my Ford Asset Protection policy. How can I contact you?

How do I get a quote?

You can get a quote by visiting your Financial Conduct Authority (FCA) authorised participating Ford Dealer.

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Who would be my Insurer/Administrator?

AmTrust Europe Limited is the insurer of Ford Asset Protection. Car Care Plan Limited (a wholly owned subsidiary of AmTrust Europe Limited) is the administrator of Ford Asset Protection.

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How do I make a claim?

You must contact the Ford Asset Protection Administrator, Car Care Plan, on telephone number 0344 573 8107*, in order to register your claim prior to agreeing any settlement offer from your motor insurer or from a third party through an accident management company. Calls to 0344 numbers are charged at the same rate as a standard 01 or 02 geographic number, even when calling from a mobile. Calls may be monitored or recorded.

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Can I cancel the policy? 

You have a right to cancel the policy provided you inform the Administrator. If you inform the Administrator within 30 days from the start date of the policy a full refund of any premiums paid will be given provided no claims are known or reported. If you inform the Administrator after 30 days from the start date of the policy a pro rata refund of any premium paid will be given provided no claims are known or reported. If you need to cancel your policy, please contact Car Care Plan Limited, telephone number 0344 573 8107*. Calls to 0344 numbers are charged at the same rate as a standard 01 or 02 geographic number, even when calling from a mobile. Calls may be monitored or recorded. PLEASE NOTE: all cancellations made after 30 days from the start date are subject to a £20.00 Administration charge, which will be deducted from any pro rata refund due.

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I have a query about my Ford Asset Protection policy. How can I contact you?

If you have a query on your Ford Asset Protection policy then please contact Car Care Plan on telephone number 0344 573 8107*.

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*Calls to 0344 numbers are charged at the same rate as a standard 01 or 02 geographic number, even when calling from a mobile. Calls may be monitored or recorded.

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