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WHAT HAPPENS AT THE END OF MY AGREEMENT?

Ford Options and Ford Options Cashplan Customers:

 

  1. What options do I have at the end of my Ford Options or Ford Options Cashplan agreement?
  2. When is my Optional Final Payment due?
  3. What happens if I have not made a decision and my Optional Final Payment has become due?
  4. I'd like to part exchange my Ford Options vehicle. What do I need to do?
  5. I'd like to return my car at the end of my Ford Options / Ford Options Cashplan agreement. What do I need to do?
  6. Why is there a mileage restriction and what happens if I exceed it?
  7. Can I change my mileage band during my agreement?

Ford Acquire Customers:

 

  1. What options do I have at the end of my agreement?
  2. How much is the purchase fee?

Ford Options and Ford Options Cashplan Customers

What options do I have at the end of my Ford Options or Ford Options Cashplan agreement?

At the end of your agreement you have three options:
 

  1. Renew : Choose another car
    If you would like to renew your Ford you can trade your current vehicle in at your Ford dealer or sell it privately if you prefer.  You must settle your account, and then any excess value over the Optional Final Payment can be used a deposit towards your new Ford.

  2. Return : Hand the car back
    If you would like to return your car, please contact your Ford dealer who will make arrangements for your vehicle to be inspected.
    As long as your car meets our fair wear and tear standards (PDF 29 KB) and is within the agreed mileage, and your account is up-to-date, there will be nothing further to pay. Additional charges will be incurred if you exceed the contracted mileage or if your car does not meet our fair wear and tear standards. These standards can be found in the Guide to your Ford Options Agreement which you received with your Welcome Letter.  A copy can also be found here (PDF 6.4MB)
    You must return the relevant vehicle documentation, including the MOT certificate if the vehicle is at least 3 years old and the V5 Vehicle Registration Document, also known as the logbook.  If you do not return the V5, you will incur a charge for the cost of replacing it. 

  3. Retain : Keep the car 
    If you decide you want to keep the car, you just need to pay the Optional Final Payment plus the Purchase Fee and it's yours.
    To make this payment by Debit or Credit Card, or to discuss other options of how to settle your account then contact us on 03457 125490*.You can also settle your account by logging into ‘Ford Credit’ located within the FordPass App [click here for details on how to download] or online here.

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When is my Optional Final Payment due?

Your Optional Final Payment is due 30 days after your last regular instalment has been paid.

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What happens if I have not made a decision and my Optional Final Payment has become due?

Please contact us on 03457 125490* immediately to discuss with one of our Account Services team.

Alternatively you can request a call-back via our online Account Request Service by clicking here.

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I'd like to part exchange my Ford Options vehicle. What do I need to do?

If you decide to part exchange your vehicle, you should act to ensure that you are able to take delivery of your new Ford by the final Ford Options date - this can be found on page one of your Ford Options Finance Agreement.  

You can trade your current vehicle in at your Ford dealer or sell it privately if you prefer. Click here to find your nearest Ford dealer.

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I'd like to return my car at the end of my Ford Options / Ford Options Cashplan agreement. What do I need to do?

If you would like to return your vehicle, please contact your Ford dealer who will be able to advise you of the next steps to take.
A vehicle inspection will need to be completed and as long as your vehicle meets the necessary wear and tear standards, is within agreed contracted mileage, and your account is up to date, there will be nothing further to pay.
Additional charges will be incurred if you exceed the contracted mileage or if your car does not meet the industry wear and tear standards.
To avoid incurring charges we recommend that you use the Guide to your Ford Options Agreement located here (PDF 328KB).
You must return the relevant vehicle documentation, including the MOT certificate if the vehicle is at least 3 years old and the V5 Vehicle Registration Document, also known as the logbook. You may incur charges if either of these documents are not returned.

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Why is there a mileage restriction and what happens if I exceed it?

The annual mileage on your agreement was agreed as per your requirements at the start of the finance agreement.  Your Optional Final Payment is the anticipated future value of your car assuming the mileage and condition is as agreed when you signed your agreement.  If you exceed this agreed mileage then you will incur the additional excess mileage charges stated on your agreement.

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Can I change my mileage band during my agreement?

No.  As your anticipated annual mileage forms part of the Optional Final Payment calculation it is not possible to amend this during the agreement.

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Ford Acquire Customers

What options do I have at the end of my agreement?

Ford Acquire is a traditional hire purchase product. At the end of your agreement you simply pay the purchase fee and the vehicle is yours.

If you are interested in a new Ford vehicle you can trade it at your Ford dealer or sell it privately and use the proceeds as a deposit towards your next vehicle.

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How much is the purchase fee?

Our standard purchase fee is £10 however if your current agreement is at 0% APR there is no purchase fee to pay at the end of your agreement.

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*Calls to 0345 numbers are charged at the same rate as a standard 01 or 02 geographic number, even when calling from a mobile. Calls may be monitored or recorded.

Ford Credit is a trading Style of FCE Bank plc. Registered in England: No 772784. Registered Office: FCE Bank plc, Arterial Road, Laindon, Essex, SS15 6EE. FCE Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under firm reference number 204469.

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