Ford Credit Account Manager ("Account Manager") allows you to register with FCE Bank PLC ("Ford Credit") to view your individual account information, make payments and manage your account(s) via the Internet. As used in this Agreement, the terms, "Ford Credit," "we," "us," and "our" refer to FCE Bank PLC ("Ford Credit") and "you" or "your" refers to each person(s) registered for or using Account Manager. Account Manager is a service available exclusively to Ford Credit customers.
IMPORTANT: USE OF YOUR PERSONAL DATA STATEMENT
The following statement gives a summary of how Ford Credit will use your personal information in relation to Account Manager.
For more information on how Ford Credit uses your personal information, including to whom it may be disclosed and you rights, please refer to our privacy notice at www.fcebank.com/DP or contact us at Ford Credit, Manchester Business Centre, Number One, Tony Wilson Place, Manchester, M15 4FN or telephone us on 0345 7125490.
Ford Bank PLC is a data controller. If you wish to contact us please write to us at Ford Credit, Manchester Business Centre, Number One, Tony Wilson Place, Manchester, M15 4FN or telephone us on 0345 7125490.
Our data protection officer can be contacted by emailing firstname.lastname@example.org
Personal data we collect
Ford Credit collects personal information from this application for Account Manager:
• when you make an application for Account Manager
How we use your personal data
We may use your personal data for the following purposes when you apply for and subsequently use Account Manager:
(i) to evaluate your application for use of the Account Manager service;
(ii)if your application is successful, to provide you with the Account Manager service;
(iii)to update our records when you amend or input information while using Account Manager;
(iv)to follow instructions given by you while using Account Manager;
(v) to respond to enquiries and communications from you; and
(vi)for statistical analysis, management of our and our Group's business, market research, training and evaluating the effectiveness of our customer service.
Disclosures we make of your personal data in relation to your application for and subsequent use of Account Manager
We may share and make disclosures of your information:
(i) if required by law, government authority or agency, or pursuant to a court order;
(ii) to our Group, their and/or our advisors, agents and others who provide services to us or our Group, as required for the purposes set out above;
(iii) to law enforcement agencies and others for the purposes of investigating or preventing crime; and
(iv) to any potential buyers, transferees and/or merger partners in relation to all or part of our or our Group's business, and such parties' advisors, for the purposes of considering the transaction.
The legal bases by which we process your personal data is for the entering into and performance of this Agreement with you for the provision of the Account Manager service, for the performance of the underlying credit agreement with you, to comply with our legal obligations and for our legitimate interests comprising the administration of our business and our products and services and the prevention of fraud.
- All information held by Ford Credit is held electronically on servers or in hard copy using appropriate technical and organisational security measures in accordance with applicable law.
Ford Credit may transfer your personal data to group companies and service providers located outside of the European Economic Area. All such transfers will be made in accordance with applicable laws and subject to appropriate safeguards. You can find further details and, where applicable, copies of relevant safeguards by visiting our website at www.fcebank.com/DP or contacting us at Ford Credit, Manchester Business Centre, Number One, Tony Wilson Place, Manchester, M15 4FN or telephone us on 0345 7125490.
- Ford Credit will retain your information for as long as is necessary for the purposes of your Account Manager application or any subsequent use by you of the Account Manager service.
- You have certain rights with respect to our use of your personal data. Please visit here www.fcebank.com/DP for more information on your rights and how to contact us in relation to them, or contact us as set out above.
- You also have the right to lodge a complaint with the Information Commissioner’s Office if you believe that Ford Credit’s use of your personal data is not compliant with applicable law and regulation. For further information, please visit www.ico.org.uk
- Changes to this statement
Ford Credit may modify the Use Of Your Personal Data Statement and notify you of any substantial or material changes from time to time. We will communicate this by providing you with a prominent notice on the Account Manager log in screen or by contacting you directly. If you do not agree with these changes, please do not continue to use the Account Manager. Please note that in addition to the Use Of Your Personal Data Statement updates the Account Manager Terms and Conditions may also be updated from time to time please see section 2. General Terms for further details on this.
If you are using this service whilst in a public place, please take care in order to avoid unwittingly disclosing information to unauthorised persons, and remember to close your browser when you have finished your session. Please note, your session will timeout after 15 minutes of inactivity. This is a security measure to ensure the protection of your personal data.
- General Terms
You must agree to the terms and conditions of use contained in this Agreement to use Account Manager. You can withdraw your consent at any time during the enrollment process BEFORE clicking on the "I Accept" button or the "Accept" button by exiting the Registration process.
We may update the Account Manager Terms and Conditions from time to time by posting the updated terms on this site or by otherwise providing notification. By agreeing to the Account Manager Terms and Conditions, you may receive information, disclosures, and notices related to your Account Manager enrollment electronically and/or at the e-mail address you provided. If at any time you do not agree to the terms of this Agreement, please discontinue use of Account Manager and contact us to de-enroll from Account Manager. You can contact us using the details below:
Ford Credit Europe:
Manchester Business Centre
Tony Wilson Place
Manchester M15 4FN
Telephone: 0345 7125490*
*Calls to 0345 numbers are charged at the same rate as a standard 01 or 02 geographic number, even when calling from a mobile. Calls may be monitored or recorded.
Ford Credit may use written, electronic, or verbal means to contact you regarding the servicing of your Account Manager account or your use of Account Manager. This may include, but is not limited to, contact by manual calling methods, text messages or e-mails. Ford Credit may use any e-mail address or any telephone number you provide now or in the future including a number for a mobile phone or other wireless device, regardless of whether you incur charges as a result.
Ford Credit may monitor and record telephone calls between us to assure the quality of our service or for other reasons.
You understand and accept the risks associated with using the Internet such as risks of security breaches, transmission errors, and service interruptions. Information sent over the internet may not be secure. You understand and accept the risk that a third party may intercept the information you send to us online or in our response(s). Always look for https: in the URL address line at top of page. We will never send you unsolicited communications asking for personal or account information.
- Accuracy of Site Information
ALL INFORMATION AND SERVICES PROVIDED IN ACCOUNT MANAGER ARE OFFERED ON AN "AS IS" BASIS, WITH NO WARRANTY OF ANY KIND – WHETHER EXPRESS, IMPLIED, OR STATUTORY – INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY. THIS DOES NOT AFFECT THOSE WARRANTIES WHICH ARE INCAPABLE OF EXCLUSION, RESTRICTION, OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS AGREEMENT.
We will make reasonable efforts to provide accurate and current information; however, Account Manager may contain errors and may not always be current due to processing delays or other reasons. By using the information provided in Account Manager, you acknowledge that neither FCE Bank PLC, its affiliates or subsidiaries, nor any of their respective employees, officers, directors, agents, or third-party service providers make any guarantee that the services offered will be timely, uninterrupted, secure, or error-free. You understand and agree that your access and use of Account Manager are at your sole risk.
- Account Eligibility
You must have an active FCE Bank PLC account to use Account Manager. Account Manager access and functionality may be limited or unavailable for some accounts. If your account becomes ineligible, your use of Account Manager for that account may be limited or unavailable. We reserve the right to determine account eligibility. Account Manager may not be available in all geographic areas.
- User Responsibility
You confirm that you can receive electronic communications using the e-mail address provided to FCE Bank PLC. A copy of this Agreement is accessible on the Account Manager Settings page. The system procedures applicable to Account Manager may change from time to time. You may contact us for a paper copy of this Agreement.
When you register to use Account Manager, you must choose a username, password and for extra security establish challenge questions to assist with forgot username/password process. You must keep your username and password secure and change your password regularly. Notify us immediately if there is an unauthorized disclosure or use of your username or password. Actions taken using your username and password will be treated as approved by you. We are not responsible for your errors or negligent use of Account Manager.
- Account Messages
By requesting in Account Manager to receive alerts via email and/or text message (Account Messages) you agree to the following terms and conditions: You will receive Account Messages only when your contract status qualifies, and your communication service provider(s) and your device(s) can accommodate Account Messages. We may cancel or modify Account Messages without notice at any time. You will provide a current phone number and/or email address for use by Account Messages. You are the email and phone account holder or have the account holder’s permission to provide the email address and/or phone number. We will use your communication service provider(s) to deliver Account Messages; your communication service provider(s) is acting as your agent for purposes of Account Messages.
Additionally, you agree to indemnify, defend and hold us harmless from and against any and all claims, losses, liability, cost and expenses (including reasonable legal fees) arising from your requesting Account Messages or providing an email address and/or phone number and we will not be liable for losses or damages arising from any disclosure of account information to third parties, or incorrect, delayed, non-delivered, misdirected or mishandled Account Messages alerts; this sentence shall survive termination of Account Messages.
Account Messages are for your convenience and are not the official record of your contract. Account Messages may not be encrypted and may include personal or confidential information about you and your contract activity or status. Other parties and factors, such as your communication service provider, may delay or interrupt Account Messages.
We will not charge you for Account Messages, however, Message and Data Rates May Apply from your communication service provider(s). Message frequency depends on your account settings. For help or information about Account Messages, contact Ford Credit Account Services on 0345 7125490. Please refer to our Online Privacy Statement for information concerning use of your information.
List of Supported Mobile Carriers
Our website may contain links to independent websites. We have no control over or responsibility for the content of any independent third-party site hyperlinked to Account Manager. Any such links are for your convenience and should not be construed as an endorsement by us.
We will not waive any of our rights or remedies under this Agreement unless such a waiver is in writing and signed by us. No delay or omission on our part in pursuing our rights or remedies shall be deemed a waiver of such rights or remedies or any other rights or remedies.
(Effective Date: November 2016)