A:Ford Direct vehicles are only available through the UK network of authorised Ford Dealerships. Call 0845 7111 888 or search online to locate your nearest Ford Direct dealer.

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A: Although not every dealership will have a display of Ford Direct vehicles, most have access to the online network from which they can be purchased – simply search online to locate your nearest Ford Direct dealer. If you cannot see the vehicle you are looking for on the forecourt, please speak to a salesperson – thousands of other vehicles are just a click away! Please speak to your local Ford Direct Dealership for full details.

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A: Ford Direct standards have been developed to ensure that buying a used vehicle is a hassle-free experience. All Ford Direct vehicles comply with the original new Ford specification, including tool kits, spare keys and service packs. Any replacement components fitted to the vehicle are Ford approved and also comply with the original specification. All vehicles come with a full service history.

The RAC conducts inspections at two stages; firstly to ensure that the Ford Direct standard has been met during the reconditioning process, then again as an added safeguard just prior to delivery to the Dealership.

The following list reflects the broad areas covered by the detailed RAC inspection:

1. Upper bodywork condition.
2. Paintwork condition.
3. Interior trim and condition.
4. Vehicle instrumentation and control functionality.
5. In-car entertainment and satellite navigation systems (where applicable).
6. Servicing history.
7. All fluid levels.
8. Interior and exterior lights operation.
9. Locks and remote control locking operation.
10. Accessories including vehicle jack and tool kit.
11. Vehicle engine note.

Only when the RAC Inspector is completely satisfied will they issue the RAC approved certificate and Ford Direct security windscreen hologram. This hologram is your assurance that your vehicle is Ford approved.

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A: If it is within 1,000 miles or two months of the service due date, it will undergo a service prior to delivery to your dealership.

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A: Your Ford Direct warranty protects you against failure due to manufacturing or material defects in original specification components, except standard service parts, normal wear and tear parts, tyres, trim and bodywork. Full details are available through your local Ford Direct Dealer.

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A: Ford Insure’s 7-day Driveaway cover is comprehensive insurance cover, provided at no extra cost on Ford Direct cars sold to private individuals. Your salesperson will arrange this for you through Ford Insure then issue a 7-day Driveaway cover note activated from your agreed collection date, allowing you to drive your vehicle away on the day of purchase.

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A: This will need to begin when your 7-day Driveaway cover ceases. Ford Insure will be able to supply you with a competitive quote by calling 0800 0159 887 should you not have your own insurance.

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A: HPI stands for Hire Purchase Information. This means that the vehicle is checked to ensure that it has not been written off or reported stolen, and that there are no outstanding finance or credit agreements registered against it.

NMR stands for National Mileage Register, which is a database of mileages logged against vehicles to verify that the odometer of your Ford Direct vehicle has not been tampered with and to protect you from the risk of ‘clocking’.

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A: Yes, you will receive a customer pack in the post shortly after your dealer completes your Warranty Registration. This will contain all your warranty documents including vehicle details and the warranty expiry date. It will also include a customer satisfaction questionnaire, which is used to monitor and continually improve the service we provide.

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A: Yes, if the vehicle is sold on to a new owner and there is remaining warranty and roadside assistance cover on the vehicle, it may be transferred free of charge. This security may even increase the future value of your Ford Direct vehicle. You will need to contact Ford Protect on 01277 253 683 to transfer the cover to the new owner.

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A: Please speak to your local Ford Direct dealer for a valuation on your current vehicle and any terms and conditions that may apply. Call 0845 7111 888 or search online to locate your nearest Ford Direct dealer.

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A: Yes. Please speak to the Ford Finance Specialist at your local dealership and ask about the flexible finance packages available to meet your specific requirements (subject to finance acceptance).

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A: If, in the unlikely event that you are not completely satisfied with your purchase, your Ford Direct car comes with a 30-day exchange plan. If you wish to change your vehicle for any reason, you can exchange it once within the first 30 days or 1,000 miles (whichever occurs first), subject to a few sensible terms and conditions:

The original vehicle must be returned to the selling dealer, with the same options, tyres etc. and must be in the same condition as sold. The vehicle can be exchanged for another Ford Direct vehicle of a similar or higher price. If you have bought the vehicle on finance, you must settle the balance with the finance company and sign a new agreement.

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