• What is the paint warranty on a new Ford vehicle?
• I have corrosion appearing on my vehicle. How do I know if this will be covered under the anti-perforation warranty?
• What warranty will I get when I purchase a new Ford Vehicle?
• Do I get roadside assistancecover when i purchase a new Ford vehicle in the UK?
• I have an imported vehicle. What warranty do I get with my new Ford?
• If I have a Ford part fitted to my vehicle what warranty will this part have?
• What are the terms and conditions of the manufacturer’s warranty?
• If my vehicle is serviced at a non Ford Dealer, will my Ford warranty be invalidated?
• What is the servicing interval for my vehicle?
• How do I purchase an upgraded warranty for my vehicle?
• How do you I transfer the warranty details to a new owner?
• Do I need to have my vehicle serviced at the Ford Dealership who sold me the vehicle to maintain the warranty?
• I was sold a Dealership warranty by a Ford Dealership that has now went into receivership. Will Ford honour the warranty?

A: If the paint surface of the vehicle body requires attention due to a manufacturing defect, the necessary repairs will be performed completely free of charge by any Ford Authorised Repairer, regardless of any change in vehicle ownership during the warranty period.

What is the paint surface warranty period?
The paint surface warranty starts on the day the vehicle is delivered to the first retail or fleet customer. Where an intermediary purchases a vehicle, the period of cover commences when the vehicle is handed over to that intermediary.
The paint surface warranty period is the same as the Ford Base Warranty applicable to your vehicle. Refer to your vehicle's Service Portfolio (formally Warranty & Service Guide) for the warranty periods applicable to your vehicle.

What is not covered by the paint surface warranty?
Ford is not responsible for any repair that is required as a direct result of:

• Damage caused by neglect, flooding, accident, or improper use.
• Failure to properly maintain Paint and bodywork by regular cleaning in accordance with Ford instructions.
• Factors beyond Ford control, such as: airborne contamination, storm damage, stone chips, scratches and the use of unsuitable cleaning agents.
• Repairs using methods that have not been approved by Ford.

A: If any part of the original bodywork of the vehicle is perforated by rust corrosion, the panel(s) affected by the perforation will be repaired or replaced by any Ford Authorised Repairer, completely free of charge, regardless of any change in vehicle ownership.

Note: The term 'perforation' means a hole that penetrates through the bodywork caused by corrosion from the inside or underside as a result of faulty manufacture.Note: The term 'bodywork' does not include road wheels and attachments such as bright trim, bumpers, mouldings and hinges. The 'Load Platform' installed on the Ford Transit is also excluded.

What is the perforation warranty period?
The perforation warranty starts at the same time as the Ford Base warranty and continues for between 6 and 12 years (depending on model). Refer to your vehicle's Service Portfolio (formally warranty & service guide) for the warranty periods applicable to your vehicle.

What are the owner's responsibilities?
The owner's responsibilities are to:

• Maintain paint and bodywork by regular cleaning in accordance with Ford instructions.
• Ensure that the body panels are examined annually, preferably by a Ford Authorised Dealer and that the results of the check are recorded in the vehicle's body and paint record to maintain the vehicle's perforation warranty.

What is not covered by the perforation warranty?
Ford is not responsible for any repair that is required as a direct result of:

• Damage caused by neglect, flooding, accident, or improper use.
• Failure to properly maintain paint and bodywork by regular cleaning in accordance with Ford instructions.
• Factors beyond Ford control, such as: airborne contamination, storm damage, stone chips, scratches and the use of unsuitable cleaning agents.
• Repairs using methods that have not been approved by Ford.
• Failure to rectify on a timely basis any paint or corrosion damage identified during the annual body & paint check.

A: The table below details the Warranties applicable to Ford vehicles purchased in the UK.

Model	Warranty type	Duration
		Years	Miles
Ka, Street Ka & Galaxy	Base OEW* Paint Perforation	1 2 1 6	Unlimited 60,000 Unlimited Unlimited
Fiesta, Fiesta Van, Focus, Focus C-MAX, Fusion & Mondeo	Base OEW* Paint Perforation	1 2 1 12	Unlimited 60,000 Unlimited Unlimited
Ranger	Base OEW* Paint Perforation	1 2 1 6	Unlimited 60,000 Unlimited Unlimited
Transit & Transit Tourneo	Base Paint Perforation	3 3 6	100,000 100,000 Unlimited
Transit Connect	Base Paint Perforation	3 3 10	100,000 100,000 Unlimited

* An Optional Extended Warranty provides the 2nd and 3rd year's warranty (up to 60,000 miles).

A: Yes, new Ford vehicles are automatically provided with Ford Assistance for one year from the date you take delivery of the vehicle (three years on Transit, Transit Connect and Ranger). We will write to you as you approach the end of your Ford Assistance cover, with details of discounted roadside assistance cover with our chosen partner, the AA. 

A: Please contact the selling agent who can advise you of the warranty from the original country of origin.

A: Genuine Ford branded parts and accessories fitted by Ford or a Ford Authorized Dealer prior to the handover of a new vehicle to its first customer will benefit from the same warranty terms as the Ford Base Warranty and any applicable Optional Extended Warranty coverage.

Parts and accessories fitted after the vehicle is delivered will be covered by a minimum 1 year/unlimited mileage warranty, but this may be longer for some items such as batteries.
Supplier branded accessories are not covered by any Ford Warranty.

A: The terms and conditions can be found in the Service Portfolio (formally the Warranty And Service Guide), found as part of the Owner’s pack supplied with the vehicle.

• Your vehicle is serviced as recommended by Ford (timing and content).
• Your vehicle is serviced using genuine Ford branded parts or parts that match the quality of genuine Ford branded parts.
• Your vehicles Maintenance Record is completed and receipts are retained as evidence that the vehicle has been serviced at the correct intervals, in line with Ford Service Schedules, using the correct parts and fluids. This will assist in the event of a warranty claim for defects that may be influenced by incorrect maintenance intervals or content.

A: All service intervals can be found by clicking on the link below, alternatively, contact your local Ford Dealer who will be pleased to inform you of this information.

Service Intervals

A: Contact your local Authorised Ford Dealer, or alternatively please call Ford Protect on 0870 241 6726.

A: The Ford warranty applies to the vehicle and not the owner. Owner details can be changed by calling Ford Protect on 0870 241 6726.

A: No, any Ford dealership can be used within the dealer network.

A: No, Ford dealerships are independent franchises with their own operating procedures and management structures and as such Ford Motor Company has no direct control over their day-to-day operations.