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Contact FordRental
 
Contact Us

At Ford we want your ownership experience to be as trouble free as possible, however, should a problem occur we want you to get back on the road as quickly as possible – which is why your first call should be to the place you purchased your Ford. Use our Dealer Locator to find the right contact details. 

Telephone Write to us

Social Channels

Ford ONE CALL: 020 3564 4444

You can select in advance the option you require from the list below:

Options include:-
1 - Ford Roadside Assistance
2 - Ford Accident Management
3 - Customer Relationship Centre
4 - Ford Technical Information
5 - Ford Credit, Ford Lease and Ford Insure

For Fleet specific enquires please contact the Ford Business Centre: 0345 723 23 23

For a full list of direct telephone numbers for various Ford teams, please refer to the appropriate tab below
E-Mail:

For any concerns or questions you may have about your vehicle you can contact: General enquiries

For all Fleet related enquiries please email:

Ford Business Centre


Postal correspondence:

For a full list of postal addresses for various Ford teams, please refer to appropriate tab below

Facebook:

Facebook

 Twitter: 

@forduk

@FordService_UK

The social media team operating hours:

Monday - Friday:
8.30 - 21.00
Saturday:
10.00 - 18.30

Company details: Ford Motor Company Limited. Registered in England: Company Registration No.235446, Registered Office: Eagle Way, Brentwood, Essex, CM13 3BW, England.

View our FAQs to see if your query is answered here.

Ford subscribes to the Motor Industry Code of Practice for New Cars, which is approved by the Trading Standards Institute.

The code sets out the standards that vehicle manufacturers comply with regarding new car sales, new car warranties, availability of replacement parts, advertising and handling of customer complaints.
Find out more here

Depending on the type of customer or the information you seek, here is how you can contact us with a specific enquiry.

Ford Credit
Ford Credit
Customer Service Centre
Abbot House
Everard Close
St Albans
AL1 2RW

Ford Credit Customer Service Centre - 0845 712 5490
 
Customer Relationship Centre
Customer Relationship Centre - 0203 564 4444
 
Ford Customer Relationship Manager,
Ford Motor Company,
P.O. Box 7597,
Daventry,
NN11 1DL
 
Ford Insure
To obtain a new Ford Insure quotation please call:
Private car: 0800 328 1765
Commercial Vehicle: 0800 048 0957
Our lines are open 8am – 8pm Monday to Firday and 9am – 4pm Saturday.

If you are a Ford Insure policy holder please call:
Policy Queries: 0844 693 6730
Claims: 0844 854 2186

To discuss an existing policy or claim where your policy reference starts “RSAP”
please call:

Policy queries: 0800 048 0950
Claims: 0800 048 0951

INS2014/022 Exp22/01/15  
Ford Protect
For enquires about extended warranties and servicing and maintenance plans, contact Ford Protect on 0870 241 6726
 
Ford Breakdown Assistance
Phone from within the UK: 020 3564 4444
Phone from outside the UK: 0800 88 77 66 11 or +33 426 298 781
 
Ford Motability
Ford Motability
PO Box 7597
Daventry
NN11 1DL
 
Email: mobility@ford.com
Telephone: 0345 60 400 19
 
Military & Tax-Free Sales
Military & Tax-Free Sales, Ford Motor Company Room 1/608A
Eagle Way
Warley
Brentwood
Essex
CM13 3BY
England

Phone: +44 1277 252 888 Option 3 between 8:30am and 5pm Monday to Friday
Email: taxfree@ford.com
 
Ford Rental
Phone: 0844 257 0909
Email: info@fordrental.co.uk
 
Ford Fleet
Ford Motor Company Limited
Ford Business Centre
Room 1/603
Eagle Way
Brentwood
Essex, CM13 3BW

Phone: 0345 723 23 23 (Lines are open Mon – Fri: 08.00 – 18.00)
Email: flinform@ford.com

Finance for Business
For queries relating to Ford Lease:
Ford Lease
Oakwood Park
Lodge Causeway
Fishponds
Bristol
BS16 3JA
Customer Services: 0844 600 1405
Email: info@fordlease.co.uk
 
For queries relating to Ford Acquire :
 
Ford Credit
Abbot House
Everard Close
St Albans, Hertfordshire
AL1 2RW
Customer Services: 0845 712 5490
Ford Insure
To obtain a new quotation:
Call us on 0800 0480950
 
To discuss an existing quotation or annual policy:
• Started prior to 26 September 2008 dial 0845 3010662
• Started post 26 September 2008 dial 0800 0480950
Ford Rental
Phone: 0844 257 0909
Ford Assistance
Phone from within the UK: 0800 111234
Phone from outside the UK: 00800 8776611 or ++33 426 298781
Fleet Service Centre - 100+ vehicle fleets only
Ford Motor Company
Eagle Way
Brentwood
Essex
CM13 3BW
Tel: 01277 251250
Email: fleetalk@ford.com
Training
Ford College Daventry 
Royal Oak Way South
Daventry
Northants
NN11 8NT
T: 01327 305232
E: fcolldav@ford.com


Ford College Loughborough
Loughborough University
University Way
Loughborough
LE11 3TL
T: 01327 305232
E: fcolldav@ford.com
Ford Britain Trust
The Ford Britain Trust handles charitable requests received by the Company.  It accepts and considers applications for grants towards capital projects or items of equipment from organisations and projects located in the vicinity of Ford Motor Company Limited locations in the UK.

Ford Britain Trust
Room 1/445
c/o Ford Motor Company Limited
Eagle Way
Brentwood
Essex
CM13 3BW
 
Phone: 01277 252551
Dealer Agreements Applications
Manager Franchising & Business Management
Room 1/650
Ford Motor Company Limited
Eagle Way
Brentwood
Essex
CM13 3BW.
Ford Component Sales
Ford Motor Company
Ford Component Sales Ltd.
Warley Central Office
Room GB 1/555
Eagle Way, Warley
Brentwood
Essex
CM13 3BW
United Kingdom
 
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