How do I get a quote?
Simply click here
to receive a quote. If you have already requested an online quote in the last 30 days you can retrieve it
using the unique number that was provided to you. Alternatively, call our UK Customer Service Team today on 0344 693 6730 for a quote. Our lines are open 8am - 8pm Monday to Friday and 9am - 4pm Saturday.
What is Ford Insure 7 Day Driveaway cover?
When you buy a new or pre-owned Ford vehicle from a Ford Dealer you may be entitled to 7 Day Driveaway cover (subject to eligibility), which means you don’t have to worry about setting up new insurance or changing your existing insurance policy straight away. To activate please speak to your Dealer, who will provide you with further information.
I have a query about my Ford Insure policy. How can I contact you?
Simply call our UK Customer Service Team on 0344 693 6730 who will be happy to answer any queries regarding your policy. Our lines are open 8am - 8pm Monday to Friday and 9am - 4pm Saturday.
Is my car covered in Europe?
The policy provides the minimum cover you need by law annually to drive within Europe. It will also provide you with up to 90 days European cover as standard with your annual Ford Insure policy. (Please note: this may mean you are not fully comprehensively insured in some countries).
How do I make a claim?
Annual Insurance – if you need to make a claim or follow up on an existing claim, please refer to your policy schedule for the claims phone number. We use a panel of underwriters so claims phone numbers may differ.
7 Day Driveaway- if you need to make a claim or follow up on an existing claim, please refer to your policy document for the claims phone number.
Do you provide a replacement vehicle?
No matter who is to blame for the accident that keeps your car off the road, if your car can be repaired by a Ford Accident Repair Centre, they will provide you with use of a small replacement vehicle while your vehicle is being repaired for an insured event.
How quickly can you repair my vehicle?
This will vary depending on your personal situation and the extent of damage to your vehicle.
Will genuine Ford parts be used in any repairs?
Yes, if your Ford vehicle is involved in an accident, your car can be repaired by a Ford-trained technician in a Ford Accident Repair Centre using genuine parts. All repairs are guaranteed for 5 years.
Is my satellite navigation equipment covered?
We will pay the cost of replacement should there be loss of, or damage to, audio, communication, navigational, or in-car entertainment equipment if it is standard equipment or a manufacturer fitted optional extra for your car when built. Otherwise cover is limited to £750 for loss of, or damage to such items. The equipment must be permanently and securely fitted to Your Car and operated by Your Car's electrical system only.
What happens if I have an accident late at night?
Our claims helpline is available 24 hours a day, 7 days a week to help you.
How do I make a complaint about my Ford Insure policy?
Our customer complaints procedure
At Ford Insure, our aim is to get everything right, first time, every time. If a mistake is made we aim to put it right quickly. To start the process of reporting a complaint all you need to do is phone, e-mail or write to the contact details below:
Telephone: 0344 693 6730
Write to: Ford Insure, Europa House, Midland Way, Thornbury, Bristol, BS35 2JX
Once your complaint has been received it will be treated with the highest importance.
What happens next?
Within five working days we will:
- Write or e-mail you to confirm that we've received your complaint
- Try to deal with your complaint straight away, but if we need to investigate further in order to resolve the problem:
Within four weeks we aim to:
- Give you our Final Response to the complaint, with all the reasons for the actions or decisions, along with details of the Financial Ombudsman Service; OR
- Explain why it is not yet possible to give you our Final Response, and let you know when we will be ready to do so.
We hope that our response will not exceed eight weeks but should it do so, we will explain why it has not been possible to give you our Final Response, and let you know when we will be ready to do so. At this point we will also advise you of your rights under the Financial Ombudsman Service.
The Financial Ombudsman Service
If you're not happy with our Final Response to your complaint, or with the reasons given for any delays beyond eight weeks, you can contact the Financial Ombudsman Service using the details below.
This is a free, independent service for resolving complaints about most financial matters.*
0800 023 4567 / 0300 123 9123
The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
You have the right to refer your complaint to the Financial Ombudsman Service, free of charge - but you must do so within six months of the date of the Final Response letter.
If you do not refer your complaint in time, the Financial Ombudsman Service will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Financial Ombudsman Service believes that the delay was as a result of exceptional circumstances.
FCE Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 204469. FCE Bank plc acts as an insurance introducer in relation to Ford Insure. In relation to this same product, Ford Motor Company Limited is an appointed representative of FCE Bank plc. FCE Bank plc (registered in England with company number 0772784) Registered office: Central Office, Eagle Way, Brentwood, Essex CM13 3AR.
Ford Insure is sold and administered by Europa Group Limited which is authorised and regulated by the Financial Conduct Authority.
Ford Insure 7 Day Driveaway Insurance is underwritten by Allianz Insurance plc which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
INS2016/031 Exp 12/05/2017