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Accident repair
Repairing your car after an accident
Unfortunately, accidents happen – even to experienced drivers. But if you’re involved in a collision, your Ford has the benefit of the very latest safety technology, to help protect yourself and your passengers from injury.
 
The chances are, your car will sustain at least some damage though. Rest assured, your Ford Accident Repair Centre is the best place to have it restored to its pre-accident condition.
 
Remember, you have the right to choose where your repairs are carried out, even if your insurer operates an approved repairer scheme. Be aware that those approved repairers may not have the skills and equipment available at a Ford Accident Repair Centre.
 
FARC Centres
Arranging repairs
Why a Ford Accident Repair Centre is the best place to take your vehicle
At a Ford Accident Repair Centre, the Ford-trained technicians have the expert knowledge, specialist equipment  and tools to carry out the best possible repairs.
 
This knowledge and equipment is becoming increasingly important, as the technology within modern Ford vehicles becomes more advanced. As well as making sure repairs meet our strict quality guidelines, it speeds them up too.
 
If you need to stay mobile while your car is being worked on, the centre can provide a courtesy car on request. And all repairs come with a unique three-year collision repair warranty to safeguard the future value of your vehicle.
 
The centre staff will even help you with your insurance claim form if you like. All you have to do is ask.
SMART Repairs
SMART Repairs offer you the most advanced methods of repairing minor damage to bumpers, windscreens, body panels and trim without replacing the whole part. They're fast (often while you wait), high quality and so cost-effective you may not need to claim on your insurance.
Insist on Ford Original Parts
Genuine Ford parts are essential for returning your Ford to its pre-accident condition. They’re also sure to meet our rigorous safety standards.
 
You can insist that your insurer asks for genuine Ford parts to be fitted. If they want to specify non-genuine parts, we recommend you ask for evidence that they’re of equivalent quality. This is to ensure your safety, protect your vehicle's value and maintain its perforation warranty. Find out more about Ford original parts

If you would like to know about the testing of Ford Original Parts, please visit http://www.parts-testing-results.com/
Light Commercial Vehicle (LCV) Ford Accident Repair Centres
We have a nationwide specialist network of LCV Ford Accident Repair Centres who can repair your vehicle and get it back on the road, whether it’s your own or part of a fleet.
Don't panic
You've had an accident but what do you do next?

Our guide will help you through the process, from the scene of the accident to the completed repair at an accident repair centre of your choice. Just click on the link below to download it.

Remember, it's Your Ford, Your Choice.
Arranging your repairs
Contact your nearest Ford Accident Repair Centre and they’ll manage the entire repair process for you. They will:
  • Collect your vehicle from the scene of the accident, if necessary, with our 24-hour vehicle recovery service
  • Schedule an appointment for your vehicle to be assessed and produce a complete repair estimate
  • Liaise with your insurer to gain authorisation to commence repairs
  • Repair your vehicle in line with Ford’s recommended repair techniques, using genuine Ford parts.
  • Provide you with a unique three-year repair warranty and maintain any remaining cover under the Ford perforation warranty
To find your Accident Repair Centre use our Dealer Locator .
How to make a claim on Ford Insure
If you’re covered by Ford Insure motor insurance and you wish to make a claim, call our claims helpline on 0800 048 0951.
 
We’ll send you a claim form – just fill it in, sign it and send it back to us, and we’ll do the rest.
 
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Ford Service Promises
Technical excellence
We know your vehicle best. Only a Ford Dealer or Authorised Repairer has Ford-trained technicians, Ford-specific tools and the latest computerised diagnostic equipment, suitable for your Ford.
Convenience

Our extensive Ford dealer network of Authorised Repairers ensures you can get your vehicle serviced, MOT'ed or repaired to the highest quality, all in one place. Flexible and competitive payment packages mean you can pay in one go, via direct debit or through Ford Protect service plan.

Flexibility
We always do our best to satisfy our customers’ requests – no matter how individual. And this doesn’t stop at our vehicle servicing either. Our range of accessories lets you customise your Ford just the way you want.
Accessibility
Our extensive network of Dealers and Authorised Repairers means we’re always there for you and your Ford. When you need support, we‘re never far away.

 

Ford original parts
Your Ford starts life fully equipped with Ford original parts, each designed to fit and perform perfectly with the other. To maintain the safety and performance of your vehicle, it’s important to continue using spares of the same high quality standards.

 

Age-driven repairs
As your Ford gets older it may need more care. With replacement parts, services and repairs at very affordable prices, we can help you keep these costs under control, no matter how old your vehicle