What happens at the end of my Ford Acquire finance agreement?
At the end of the agreement period, assuming all payments have been made, you own the car.
What options do I have at the end of my Ford Options or Ford Options Cashplan agreement?
At the end of both these plans, your options are as follows:
1) Choose a new car. Trade your car in or sell it privately, having settled your account, and use any excess monies towards a new car.
2) Return the car. Provided the car is found to be in good condition and that the agreed mileage has not been exceeded, you may return your car at the end of your agreement through your Ford Dealer.
3) Keep the car. Simply pay the Guaranteed Minimum Future Value (GMFV) and any purchase fee and you own the car.
When is my Guaranteed Minimum Future Value (GMFV) due?
Your GMFV is due 30 days after your last regular instalment has been paid.
What happens if I have not made a decision and my GMFV has become due?
Please contact us on 08457 125490 immediately to discuss and advise us of your decision. Please click here to find out what options you have at the end of your Ford Options or Ford Options Cashplan agreement.
I'd like to return my car at the end of my Ford Options/Ford Options Cashplan agreement. What do I need to do?
Simply return your vehicle to your Ford Dealer, who will carry out an appraisal on your vehicle. So long as the vehicle meets our ‘fair wear and tear’ standards, and you are within your agreed mileage, you will have nothing further to pay. Your Wear and Tear guide, provided at the start of your agreement, will give you further information regarding ‘fair wear and tear' and the appraisal and return process.
Why is there a mileage restriction?
The annual mileage is agreed depending on your individual requirements at the start of the finance agreement. It allows Ford Credit to allocate a Guaranteed Minimum Future Value to the vehicle, thereby calculating the monthly repayments.
Can I take a payment holiday?
We don't offer a payment holiday facility. Please contact us on 08457 125490 to discuss your personal circumstances.
Can I settle my loan before the end of the agreement?
Yes, you can settle your account at any time once your account has been set up. You can request a settlement quotation on your finance via our online Account Request Service by clicking here. Alternatively, please call us on 08457 125490
Are there any penalties for settling my agreement early?
Ford Credit settlement figures are calculated according to the Consumer Credit Act for regulated agreements. The Finance & Leasing Association provides consumer advice on how settlement figures are calculated.
Will I receive account statements?
Statements of Account provide details of all payments you have made to date and the outstanding balance. You will receive an annual account statement from us through the post on the anniversary of your contract. You can also request an interim statement to be posted to you within the next 5 working days by calling us on 08457 125490.
What happens if there is an accident and my vehicle is written off?
We require, for your protection and ours, that your car is comprehensively insured at all times. In the event of an accident, you should submit a claim to your insurer. Please note, you must continue to pay normal monthly instalments, pending the outcome of your claim. If the car is not insured, we will take possession of the vehicle and sell it at public auction. You will continue to be liable for the difference between the net sales proceeds received from the vehicle and the insurer’s settlement amount. Our Guaranteed Asset Protection (GAP) product can cover you for such shortfalls.
You can notify us of your insurance details via our online Account Request Service by clicking here
What happens if I can't meet my repayments?
If your account becomes overdue, our Collections department will contact you to discuss your personal circumstances. Dependent on your situation, you may want to seek independent advice. Please contact us on 08457 125759 to see how we can help.
Can I transfer my agreement into another name?
We are unable to transfer agreements into another person’s name, irrespective of their relationship to you. However, there are some circumstances where we would consider this, such as transfers between two limited companies or where executors wish to transfer equity in the event of a customer death.
How can I update my personal or vehicle details?
You can update us with changes to your personal details or vehicle details (e.g. change address, name, etc.) via our online Account Request Service by clicking here
How do I change the bank details I use to pay for my finance agreement?
You can request a change of payment details (new Direct Debit or Standing Order) via our online Account Request Service by clicking here
Can I change the day that my payment is due?
You can request a change to your instalment due date via our online Account Request Service by clicking here
How can I request a copy of my finance account contract?
You can request a copy of your finance account contract via our online Account Request Service by clicking here
How do I request for a third party to be authorised to act on my behalf concerning my finance account?
You can request for a third party to be authorised to act on your behalf via our online Account Request Service by clicking here
Do you provide my personal details to any other organisations?
Ford Credit will not sell your details to an external organisation. Please refer to your Ford Credit agreement for full details of our Data Protection policy and terms.
How do I contact Ford Credit?
You can contact us by telephone on 08457 125490 and our contact details are also available via our online Account Request Service by clicking here. This service provides you with the option to request one of our dedicated Customer Service agents to call you back.
I have a complaint. Who should I contact?
If you are unhappy with, or have any concerns about, the service you have been provided, then please let us know.