The Ford website uses certain cookies. A cookie is a text-only string of information that the Ford website transfers to the cookie file of the browser on your computer. Cookies allow the Ford website to perform properly and remember your browsing history. Cookies also help a website to arrange content to match your preferred interests more quickly. Cookies alone cannot be used to identify you. You can find out more about cookies and how to control them using the Ford Cookie Guide:
Find out more

 
Contact us
How to contact us at Ford Motability
You may be contemplating your first car through the Motability Scheme, and are wondering what to do about it. You may already be mobile, but are thinking about a change of vehicle. You may even have a particular Ford in mind. Whatever stage you’re at, we can help – just get in touch.
Contact your Motability accredited Ford Dealer

Our Motability accredited Dealers will be able to help you select the best model for you and arrange for you to take a test drive – or test ride, if you’re not going to be driving yourself. They can also organise adaptations, help you with paperwork and even return your old vehicle. And if you have any questions about the Motability scheme, don’t hesitate to contact them.

Locate a Motability accredited Ford Dealer

Email us
You can reach us at: mobility@ford.com

Contact Ford Motability
Got a question, query or suggestion? You can get in touch with us in any of the following ways:

Write to us
You can reach us at the following address:

Ford Motability
PO Box 7597
Daventry
NN11 1DL

Contact the Ford Customer Relationship Centre
For advice on the Motability Scheme or purchasing a Motability Vehicle, please call our dedicated team on 0845 60 400 19.

If you already have a Ford car and have a concern, you can get in touch with the Ford Customer Relationship Centre on 0845 841 1111.
Frequently Asked Questions
In case you’re a bit too rushed to read all about Ford Motability right now, we’ve gathered together the questions people ask most frequently.

What do all the acronyms mean?

HRMC-DLA – the Higher Rate Mobility Component of the Disability Living Allowance.

WPMS – War Pensioners’ Mobility Supplement

DWP – the Department for Work and Pensions. The DWP send you notification of your allowance and can tell you what you’re entitled to. Their number is 08457 123456

How do I qualify for the Motability Scheme?

To qualify, you need to receive either the Higher Rate Mobility Component of the Disability Living Allowance (HRMC-DLA) or the War Pensioners’ Mobility Supplement (WPMS). You can find out more from the Department for Work and Pensions at dwp.gov.uk

Seat heights and door widths are important to me when choosing a car. Where can I find this information about Ford cars?

There are a number of good options:
  • Talk to the Motability specialist at a Motability accredited Ford Dealership. They can give you all the information you need.
  • Use Motability’s online car search at motability.co.uk and search by a number of different options according to your needs
  • Pick up product brochures at any Ford Dealership or request them below.
  • Arrange a test drive or ride to experience Ford first hand.

Which bodystyle should I choose (e.g. saloon, estate, and hatchback)?

The best thing is to contact the Motability specialist at a Motability accredited Ford Dealership. As well as advising you, they can arrange test drives, or test rides, to help you decide.

Can I still get a car on the Contract Hire scheme, when I’ve less than three years left on my HRMC-DLA?

You should expect to receive the allowance for the full length of the agreement you choose. However, Motability accepts applications as long as you have at least 12 months of your award remaining when you apply.

Is there an age restriction on the Contract Hire scheme?

The HRMC-DLA can be awarded to disabled children aged three and above. So, if you are a parent or guardian of a child who receives the allowance, you can order a car for use on their behalf. As long as you, or your child, receives either the HRMC-DLA or WPMS you are eligible to lease a car through Motability.

The Motability all-inclusive package includes insurance for two named drivers.

Therefore you can still lease a new car even if you do not drive – simply nominate two drivers who can drive on your behalf. There are a few rules surrounding who can drive your car:
  • Named drivers should live within five miles of the disabled customer’s address. Motability will, however, consider requests to include drivers outside of this range where this is essential to support the customer’s mobility needs
  • Drivers under 25 are restricted to cars with an ABI Insurance Group 16 or lower and with a power output of 114 brakehorse power (BHP) or less
  • Only one named driver under 21 is allowed – this could be the disabled customer, or another driver living at the same address

What else is included with the lease?

We want you to enjoy your car without having to worry, so all this is included in Motability’s all-inclusive package:
  • Servicing and maintenance for the length of your lease
  • Full RAC breakdown assistance
  • Tyre and windscreen replacement
  • 60,000 mileage allowance for a three year lease
  • Many adaptations at no extra cost

 
Bookmark & Share