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Ford Fleet Electronic Safety Recall Programme
Keeping your drivers safe and making life easier

In the rare instance of a potential safety defect on any of our vehicles, we instigate an immediate safety recall.

However, in the past when it has happened, it has meant an increased administration burden for fleet managers of larger fleets, as they have to notify all their drivers who are affected.

That’s why we’ve developed the Ford Fleet electronic safety recall programme. It minimises the administration for you as a fleet manager, by contacting your drivers directly. It saves on the costs associated too.
How it works
How to sign up
How the electronic safety recall service works
Here is the streamlined recall service, laid out step-by-step:
  1. The Ford recall agency emails a file containing details of potentially affected vehicles (identified by a 17-digit VIN number) to you, the fleet manager

  2. After acknowledging receipt of the file by email. You then reconcile the recall file with your own records, to produce an electronic listing, detailing names and addresses of all your drivers or whoever is responsible locally for the vehicle, e.g. the depot manager. Afterwards, promptly return the updated file to the recall agency

  3. Upon receipt of the file, the Ford recall agency will then contacts all the drivers directly by letter, at the addresses you’ve supplied, advising them of the need to have their vehicles checked/reworked

  4. The Ford recall agency sends you a monthly report identifying all outstanding VIN numbers for recall. The agency will send a second letter to the drivers of the outstanding vehicles after six months, and then another after a further six months, if necessary
This process is designed to reduce your administrative burden by taking the onus off you to contact your drivers and helps you meet your duty of care obligation.
 
How to sign up or find out more about the Ford fleet electronic safety recall programme
To sign up
If you would like to reduce your administration burden in the unlikely event of a safety recall, download the Electronic Safety Recall Registration Form here.

To find out more
For further information about the service, email the Aftermarket Business Manager at: fleetalk@ford.com.