Q: What if I’m unhappy with my purchase?
A: Your Ford Direct car comes with a 30-day, 1,000 miles (whichever is sooner) exchange plan. So if, for any reason, you want to change it you can, as long as it is:
• Returned to the Dealer you bought it from
• The same vehicle that was sold to you (including tyres and options etc)
• In the same condition as sold
• Exchanged for another car of the same or higher price
If you bought your car on finance, you’ll need to settle the balance with the finance company when you make the exchange, and sign a new finance agreement.