We want your ownership experience to be as trouble free as possible, however, should a problem occur we want you to get back on the road as quickly as possible – which is why your first call should be to the place you purchased your Ford. Use our Dealer Locator to find the right contact details. 

FAQ’s	Telephone	Write to us	Email
For General Enquiries or to view our Most Frequently Asked Questions Your Dealer Locator View our FAQs	Contact our Customer Relationship Centre on 0845 841 1111 Contact the Ford Credit Customer Service Centre on 0845 712 5490 For Fleet specific enquires please contact the Ford Business Centre on 0845 723 2323	Ford Customer Services Jon Wellsman, Director, Customer Service Division Ford Motor Co. Ltd. PO Box 10726 Brentwood CM14 9HE	Click here to send an email For Fleet specific enquiries click here to send an email to the Ford Business Centre

Ford subscribes to the Motor Industry Code of Practice for New Cars, which is approved by the Office of Fair Trading.

The code sets out the standards that vehicle manufacturers comply with regarding new car sales, new car warranties, availability of replacement parts, advertising and handling of customer complaints.
Find out more here

Depending on the type of customer or the information you seek, here is how you can contact us with a specific enquiry.