Customer Service Centre
Ford Credit Customer Service Centre - 0845 712 5490
At Ford we want your ownership experience to be as trouble free as possible, however, should a problem occur we want you to get back on the road as quickly as possible – which is why your first call should be to the place you purchased your Ford. Use our Dealer Locator to find the right contact details.
Write to us
|Ford ONE CALL: 020 3564 4444
You can select in advance the option you require from the list below:
1 - Ford Roadside Assistance
2 - Ford Accident Management
3 - Customer Relationship Centre
4 - Ford Technical Information
5 - Ford Credit, Ford Lease and Ford Insure
For Fleet specific enquires please contact the Ford Business Centre: 0345 723 23 23
For a full list of direct telephone numbers for various Ford teams, please refer to the appropriate tab below
For any concerns or questions you may have about your vehicle you can contact: General enquiries
For all Fleet related enquiries please email:
Ford Business Centre
The social media team operating hours:
Monday - Friday:
View our FAQs to see if your query is answered here.
Ford subscribes to the Motor Industry Code of Practice for New Cars, which is approved by the Trading Standards Institute.
The code sets out the standards that vehicle manufacturers comply with regarding new car sales, new car warranties, availability of replacement parts, advertising and handling of customer complaints.
Find out more here
Depending on the type of customer or the information you seek, here is how you can contact us with a specific enquiry.