Customer Service Centre
Ford Credit Customer Service Centre - 0845 712 5490
We hope all of our Ford owners have a trouble free motoring experience. However, if a problem should occur with your Ford product, Ford dealers are equipped and trained to diagnose and rectify any technical issues, including warranty repairs. Please use our Dealer Locator* to find your nearest Ford service point. Please note that in the event of any dispute, as a consumer your first point of contact should be with the seller, whether that was a Ford Dealership or other motor trader. However, in the event that you require advice or assistance from Ford Motor Company and for any other enquiries to Ford, please select the appropriate contact details from the list below.
|Telephone||Write to us||Social Channels|
|Ford ONE CALL: 020 3564 4444
You can select in advance the option you require from the list below:
1 - Ford Roadside Assistance
In the event of a breakdown, and your Ford vehicle is covered by Ford Assistance, simply call us and we’ll get someone out to you as fast as we can!
2 - Ford Accident Management
Had an accident in your Ford vehicle? Please call the team to assist in handling your claims, vehicle recovery, repair and courtesy car when you’ve had an accident. Our service is free and available to all Ford owners
3 - Customer Relationship Centre
For general enquiries or to discuss any issues about your motoring experience please call us and we will always try to resolve your query or concern to conclusion
4 - Ford Technical Information
Are you looking for specific technical information on your Ford vehicle? Our team of technical experts can assist with your enquiry.
5 - Ford Credit, Ford Lease and Ford Insure
We have helped millions of Ford customers to access the vehicle of their choice by providing a comprehensive range of finance and insurance products designed to suit their needs. Call the team if you have an enquiry or wish to speak with a Customer Services Representative
For Fleet specific enquires please contact the Ford Business Centre: 0345 723 23 23
For a full list of direct telephone numbers for various Ford teams, please refer to the appropriate tab below
For any concerns or questions you may have about your vehicle you can contact: General enquiries
For all Fleet related enquiries please email:
Ford Business Centre
The social media team operating hours:
Monday - Friday:
|Company details: Ford Motor Company Limited. Registered in England: Company Registration No.235446, Registered Office: Eagle Way, Brentwood, Essex, CM13 3BW, England.|
View our FAQs to see if your query is answered here.
Ford subscribes to the Motor Industry Code of Practice for New Cars, which is approved by the Trading Standards Institute.
The code sets out the standards that vehicle manufacturers comply with regarding new car sales, new car warranties, availability of replacement parts, advertising and handling of customer complaints.
Find out more here
Depending on the type of customer or the information you seek, here is how you can contact us with a specific enquiry.