Ford Credit
Customer Service Centre
Abbot House
Everard Close
St Albans
AL1 2RW
Customer Service Centre
Abbot House
Everard Close
St Albans
AL1 2RW
Contact Us
At Ford we want your ownership experience to be as trouble free as possible, however, should a problem occur we want you to get back on the road as quickly as possible – which is why your first call should be to the place you purchased your Ford. Use our Dealer Locator to find the right contact details.
Ford subscribes to the Motor Industry Code of Practice for New Cars, which is approved by the Office of Fair Trading.
The code sets out the standards that vehicle manufacturers comply with regarding new car sales, new car warranties, availability of replacement parts, advertising and handling of customer complaints.
Find out more here
Depending on the type of customer or the information you seek, here is how you can contact us with a specific enquiry.
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FAQ’s |
Telephone |
Write to us |
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| View our FAQs to see if your query is answered here. Your Dealer Locator |
Customer Relationship Centre: 020 3564 4444 Ford Credit Customer Service Centre: 0845 712 5490 For Fleet specific enquires please contact the Ford Business Centre: 0845 723 2323 |
Ford Customer Services Ford Customer Relationship Manager, Ford Motor Company, P.O. Box 7597, Daventry, NN11 1DL |
General enquiries Ford Business Centre |
Ford subscribes to the Motor Industry Code of Practice for New Cars, which is approved by the Office of Fair Trading.
The code sets out the standards that vehicle manufacturers comply with regarding new car sales, new car warranties, availability of replacement parts, advertising and handling of customer complaints.
Find out more here
Depending on the type of customer or the information you seek, here is how you can contact us with a specific enquiry.
Ford Credit
Ford Insure
To obtain a new quotation:
Call us on 0800 0480950
To discuss an existing quotation or annual policy:
• Started prior to 26 September 2008 dial 0845 3010662
• Started post 26 September 2008 dial 0800 0480950
Ford Protect
For enquires about extended warranties and servicing and maintenance plans, contact Ford Protect on 0870 241 6726.
Ford Breakdown Assistance
Phone from within the UK: 020 3564 4444
Phone from outside the UK: 0800 88 77 66 11 or +33 426 298 781
Phone from outside the UK: 0800 88 77 66 11 or +33 426 298 781
Ford Mobility
Ford Mobility
Unit 2 Wintersells Road
Byfleet
Surrey KT14 7LF
Email: info@fordmobility.co.uk
Telephone: 0845 60 400 19
Telephone: 0845 60 400 19
Military & Tax-Free Sales
Military & Tax-Free Sales, Ford Motor Company Room 1/608A
Eagle Way
Warley
Brentwood
Essex
CM13 3BY
England
Phone: +44 1277 252 888 Option 3 between 8:30am and 5pm Monday to Friday
Email: taxfree@ford.com
Eagle Way
Warley
Brentwood
Essex
CM13 3BY
England
Phone: +44 1277 252 888 Option 3 between 8:30am and 5pm Monday to Friday
Email: taxfree@ford.com
Ford Rental
Phone: 0844 257 0909
Email: info@fordrental.co.uk
Ford Fleet
Ford Business Centre
Unit 2
Wintersells Road
Byfleet
Surrey, KT14 7LF
Phone: 08457 23 23 23 (Lines are open Mon - Fri: 08.00 - 18.00)
Email: info@fordfleet.co.uk
Unit 2
Wintersells Road
Byfleet
Surrey, KT14 7LF
Phone: 08457 23 23 23 (Lines are open Mon - Fri: 08.00 - 18.00)
Email: info@fordfleet.co.uk
Finance for Business
For queries relating to Ford Lease:
Ford Lease
Oakwood Park
Lodge Causeway
Fishponds
Bristol
BS16 3JA
Customer Services: 0844 600 1405
Email: info@fordlease.co.uk
Oakwood Park
Lodge Causeway
Fishponds
Bristol
BS16 3JA
Customer Services: 0844 600 1405
Email: info@fordlease.co.uk
For queries relating to Ford Acquire :
Ford Credit
Abbot House
Everard Close
St Albans, Hertfordshire
AL1 2RW
Customer Services: 0845 712 5490
Ford Insure
To obtain a new quotation:
Call us on 0800 0480950
To discuss an existing quotation or annual policy:
• Started prior to 26 September 2008 dial 0845 3010662
• Started post 26 September 2008 dial 0800 0480950
Ford Rental
Phone: 0844 257 0909
Email: info@fordrental.co.uk
Ford Assistance
Phone from within the UK: 0800 111234
Phone from outside the UK: 00800 8776611 or ++33 426 298781
Fleet Service Centre - 100+ vehicle fleets only
Training
Ford College, Daventry
AFTER SALES
Royal Oak Way South
Daventry
Northants
NN11 8NT
T: 01327 305232
E: fcolldav@ford.com
Ford College, Loughborough
SALES
Loughborough University
University Way
Loughborough
LE11 3TL
T: 0870 6020000
E: hfcquery@ford.com
AFTER SALES
Royal Oak Way South
Daventry
Northants
NN11 8NT
T: 01327 305232
E: fcolldav@ford.com
Ford College, Loughborough
SALES
Loughborough University
University Way
Loughborough
LE11 3TL
T: 0870 6020000
E: hfcquery@ford.com
Ford Britain Trust
The Ford Britain Trust handles charitable requests received by the Company. It accepts and considers applications for grants towards capital projects or items of equipment from organisations and projects located in the vicinity of Ford Motor Company Limited locations in the UK.
Ford Britain Trust
Ford Britain Trust
Room 1/445
c/o Ford Motor Company Limited
Eagle Way
Brentwood
Essex
CM13 3BW
Phone: 01277 252551
Email: fbtrust@ford.com
Dealer Agreements Applications
Manager Franchising & Business Management
Room 1/650
Ford Motor Company Limited
Eagle Way
Brentwood
Essex
CM13 3BW.
Ford Component Sales
Ford Motor Company
Ford Component Sales Ltd.
Warley Central Office
Room GB 1/555
Eagle Way, Warley
Brentwood
Essex
CM13 3BW
United Kingdom
Ford Component Sales Ltd.
Warley Central Office
Room GB 1/555
Eagle Way, Warley
Brentwood
Essex
CM13 3BW
United Kingdom