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Contact Us

We hope all of our Ford owners have a trouble free motoring experience. However, if a problem should occur with your Ford product, Ford dealers are equipped and trained to diagnose and rectify any technical issues, including warranty repairs. Please use our Dealer Locator* to find your nearest Ford service point. Please note that in the event of any dispute, as a consumer your first point of contact should be with the seller, whether that was a Ford Dealership or other motor trader. However, in the event that you require advice or assistance from Ford Motor Company and for any other enquiries to Ford, please select the appropriate contact details from the list below.

Telephone Write to us

Social Channels

Ford ONE CALL: 020 3564 4444

You can select in advance the option you require from the list below:

Options include:-

1 - Ford Roadside Assistance
In the event of a breakdown, and your Ford vehicle is covered by Ford Assistance, simply call us and we’ll get someone out to you as fast as we can!

2 - Ford Accident Management
Had an accident in your Ford vehicle? Please call the team to assist in handling your claims, vehicle recovery, repair and courtesy car when you’ve had an accident. Our service is free and available to all Ford owners

3 - Customer Relationship Centre
For general enquiries or to discuss any issues about your motoring experience please call us and we will always try to resolve your query or concern to conclusion

4 - Ford Technical Information
Are you looking for specific technical information on your Ford vehicle? Our team of technical experts can assist with your enquiry.

5 - Ford Credit, Ford Lease and Ford Insure
We have helped millions of Ford customers to access the vehicle of their choice by providing a comprehensive range of finance and insurance products designed to suit their needs. Call the team if you have an enquiry or wish to speak with a Customer Services Representative

For Fleet specific enquires please contact the Ford Business Centre: 0345 723 23 23

For a full list of direct telephone numbers for various Ford teams, please refer to the appropriate tab below

For any general enquiries, or for concerns or issues you may have on your Ford vehicle then please email:
UK Relationship Centre

For all Fleet related enquiries please email:
Ford Business Centre

Postal correspondence:

For a full list of postal addresses for various Ford teams, please refer to appropriate tab below.





The social media team operating hours:

Monday - Saturday:
7.00 - 19.00

Company details: Ford Motor Company Limited. Registered in England: Company Registration No.235446, Registered Office: Eagle Way, Brentwood, Essex, CM13 3BW, England.

View our FAQs to see if your query is answered here.

The Motor Ombudsman
Ford UK is a member of the Motor Ombudsman accreditation scheme and is ascribed to the CTSI-approved New Car Code of Practice.

The Motor Ombudsman will offer free impartial information and if appropriate, an alternative dispute resolution process in the event that you are not satisfied with the outcome of a concern. For more details please visit their website at or call their Information Line on 0843 910 9000. Calls are charged at 7p per minute plus your phone operator’s connection charge.

Ford Credit
Ford Credit
Manchester Business Centre
Number One
1 Tony Wilson Place
M15 4FN

Manchester Business Centre - 0345 712 5490
Customer Relationship Centre
Customer Relationship Centre - 0203 564 4444
Ford Customer Relationship Centre
Royal Oak Way South
NN11 8NT
Ford Insure
To obtain a new Ford Insure quotation please call:
  • Private car 0330 123 5047
  • Commercial vehicle 0330 123 5189
Our lines are open 8am - 8pm Monday to Friday and 9am - 4pm Saturday.

If you are a Ford Insure policy holder please call: 0344 693 6730

For the Claims telephone number, please refer to your policy document

FCE Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 204469. FCE Bank plc acts as an insurance introducer in relation to Ford Insure. In relation to this same product, Ford Motor Company Limited is an appointed representative of FCE Bank plc. FCE Bank plc (registered in England with company number 0772784) Registered office: Central Office, Eagle Way, Brentwood, Essex CM13 3AR.

Ford Insure is sold and administered by Europa Group Limited which is authorised and regulated by the Financial Conduct Authority.

INS2016/013 Exp 14/03/2017
Ford Money
For information on our savings products and ISAs:


Telephone: 0345 266 1231

Freepost address:

Ford Money
PO Box 871
NE28 5BT

Ford Money is a trading style of FCE Bank plc. which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Firm Reference Number 204469.
Registered in England and Wales under registration number 772784.
Ford Protect
For enquires about extended warranties and servicing and maintenance plans, contact Ford Protect on 0870 241 6726
Ford Breakdown Assistance
Phone from within the UK: 020 3564 4444
Phone from outside the UK: 0800 88 77 66 11 or +33 426 298 781
Ford Motability
Ford Motability
PO Box 7597
NN11 1DL
Telephone: 0345 60 400 19
Military & Tax-Free Sales
Military & Tax-Free Sales, Ford Motor Company Room 1/608A
Eagle Way
CM13 3BY

Phone: +44 1277 252 888 Option 3 between 8:30am and 5pm Monday to Friday
Ford Rental
Phone: 0844 257 0909
Vignale One Call
Phone: 01327 306620
Ford Fleet
Ford Motor Company Limited
Ford Business Centre
Room 1/603
Eagle Way
Essex, CM13 3BW

Phone: 0345 723 23 23 (Lines are open Mon – Fri: 08.00 – 18.00)

Finance for Business
For queries relating to Ford Lease:
Ford Lease
ALD Automotive Limited
Oakwood Drive
Emersons Green
BS16 7LB
Customer Services: 0344 600 1405
For queries relating to Ford Acquire :
Ford Credit,
Manchester Business Centre,
Number One,
1 Tony Wilson Place,
M15 4FN

Customer Services: 0345 712 5490
Ford Rental
Phone: 0844 257 0909
Ford Assistance
Phone from within the UK: 0800 111234
Phone from outside the UK: 00800 8776611 or ++33 426 298781
Fleet Service Centre - 100+ vehicle fleets only
Ford Motor Company
Eagle Way
CM13 3BW
Tel: 01277 251250
Henry Ford Academy
Royal Oak Way
NN11 8NT
T: 01327 305232
Ford Britain Trust
The Ford Britain Trust handles charitable requests received by the Company.  It accepts and considers applications for grants towards capital projects or items of equipment from organisations and projects located in the vicinity of Ford Motor Company Limited locations in the UK.

Ford Britain Trust
Room 1/445
c/o Ford Motor Company Limited
Eagle Way
CM13 3BW
Phone: 01277 252551
Dealer Agreements Applications
Manager Franchising & Business Management
Room 1/650
Ford Motor Company Limited
Eagle Way
CM13 3BW.
Ford Component Sales
Ford Motor Company
Ford Component Sales Ltd.
Warley Central Office
Room GB 1/555
Eagle Way, Warley
CM13 3BW
United Kingdom