Can I take a payment holiday?
We don't offer a payment holiday facility. Please contact us on 03457 125490* to discuss your personal circumstances.
Can I settle my loan before the end of the agreement?
Yes, you can settle your account at any time once your account has been set up. You can request a settlement quotation on your finance account via our online Account Request Service by clicking here. Alternatively please call us on 03457 125490*.
Can I settle my agreement in part?
If you contract was executed on or after June 11th 2010, you will be entitled to partially settle your agreement at any time, providing you give us notice. Please call 03457 125490* if you wish to partially settle your agreement.
Are there any penalties for settling my agreement fully or in part?
Ford Credit settlement figures are calculated according to the Consumer Credit Act for regulated agreements.
Will I receive account statements?
Statements of Account provide details of all payments you have made to date and the outstanding balance. You will receive an annual account statement from us through the post on the anniversary of your contract. You can also request an interim statement to be posted to you within the next 5 working days by calling us on 03457 125490*.
Can I cancel my finance agreement?
You will have 14 days to withdraw from a regulated finance agreement starting the day after you receive confirmation that the agreement has been executed by us.
What happens if there is an accident and my vehicle is written off?
We require for your protection and ours that your car is comprehensively insured at all times. In the event of an accident you should submit a claim to your insurer. Please note you must continue to pay normal monthly instalments pending determination of your claim. If the car is not insured, we will take possession of the vehicle and sell it at public auction. You will continue to be liable for the difference between the net sales proceeds received from the vehicle and the insurer’s settlement amount. Our Guaranteed Asset Protection (GAP) product can cover you for such shortfalls. For more information on GAP click here
You can notify us of your insurance details via our online Account Request Service by clicking here
What happens if I can't meet my repayments?
If your account becomes overdue our Collections department will contact you to discuss your personal circumstances. Or you can contact us on 03457 125759* to see how we can help.
Depending on your situation, you may want to seek independent advice. For free, independent financial advice visit the Money Advice Service website.
Can I transfer my agreement into another name?
We are unable to transfer agreements into another person’s name, irrespective of their relationship to you. However, there are some circumstances where we would consider this, such as transfers between two limited companies or where executors wish to transfer equity in the event of a customer death.
How can I update my personal or vehicle details?
You can update us with changes to your personal details or vehicle details (e.g. change address, name, etc.) via our online Account Request Service by clicking here
How do I change the bank details I use to pay for my finance agreement?
You can request a change of payment details (new Direct Debit or Standing Order) via our online Account Request Service by clicking here
Can I change the day that my payment is due?
You can request a change to your instalment due date via our online Account Request Service by clicking here
How can I request a copy of my finance account contract?
You can request a copy of your finance account contract via our online Account Request Service by clicking here
How do I request for a third party to be authorised to act on my behalf concerning my finance account?
You can request for a third party to be authorised to act on your behalf via our online Account Request Service by clicking here
*Calls to 0345 numbers are charged at the same rate as standard 01 or 02 geographic numbers, and are included in any telephone or mobile package that offers free landline calls.